...Management and Leadership University of Phoenix This paper will examine the roles and responsibilities of organizational managers and leaders in creating and maintaining a healthy organizational culture within AT&T. I will also differentiate between management and leadership within AT&T as well as describe the roles in which both managers and leaders play in creating and maintaining a healthy organizational culture within AT&T. I will go on to explain how the leading function of management supports the creation and maintenance of a healthy organizational culture within AT&T. Finally, I will conclude with my recommendations that both managers and leaders can use to create and maintain a healthy organizational culture within AT&T. The responsibilities of the managers within AT&T are to monitor employees’ performance, provide feedback during progress reviews, and identify areas of improvements and employee recognition. AT&T also has leaders, which are classified as work leaders. Their duties are to aid employees like themselves in their day-to-day job duties. Work leaders tend to be more experienced employees who managers delegate this responsibility. Although the two terms management and leadership appear to be similar, I can assure you they could not be more different. Someone can be a manager but not necessarily a leader. By definition, managers have subordinates and leaders have followers. (Changing Minds, 2008) There are vast dissimilarities between a...
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...Functions of Management Functions of Management In every organization, every manager knows the importance of the four functions of management. Planning, organizing, leading, and controlling are the functions that managers use throughout their career daily. The larger corporations of management have the top-level, middle-level, and frontline managers use all the functions of management. Smaller businesses only may have one manager or owner who employs all four functions on all the levels of management. Success cannot be accomplished without the use of the four functions of management, no matter how many managers work within the business. Planning is the first function of management. Planning involves the development of objectives and goals, and planning the appropriate actions to achieve those goals (T.S. Bateman and S.A. Snell, 2009). Planning enables managers to set a clear path and to help make the goals be more achievable within the business. When using the planning function in management, individuals should consider all the circumstances within the inside and outside of the corporation. Looking forward into the future and anticipate the future conditions of the corporation is also needed. Looking at the past goals that have been achieved already and reviewing some of the past goals never achieved will help with the function of planning of a corporation or business. When using the planning function of management, consider all the influencing factors and...
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...FOUR FUNCTIONS OF MANAGEMENT By: Michael pepper MGT/330 03/26/2012 Instructor: Donald driscoll Four Functions of Management The objective of this paper is to explain and define the four functions of management which are planning, organizing, leading, and controlling, I will be including an explanation of how each function relates to the organizations in which I am a part of, the company I work for is pizza shuttle, I deliver pizza’s and help close the store, if the manager did not utilize the functions then there would be issues with the production in the work place. Functions of Management Functions of Management is basically the smooth operation of well planned material in the steps to achieving the goal of the desired plan, such as if we were going to orchestrate a car wash, first we would need a group of employee’s who could as a team complete each wash and rinse so that the customer doesn’t feel as though the money spent is wasted. In the scenario in which a group is working together the main goal would be to work together and not get off the track of achievement. According to Spindler (2008),“If a customer has reached the point of frustration to sit on hold while fuming over a technical issue. The last dilemma a customer wants to deal with is attempting to communicate a problem and trying to help the recipient on the other end to understand” (p .). As in this quote the author is speaking of a company which needs some different planning for the operation...
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...Functions of Management Paper Jaymie Sarppo MGT330 August 16, 2010 Tammy Matthews Today’s managers and business follow the fundamental management principles which have been around for many years. The fundamentals include four traditional functions of management which include planning, organizing, leading and controlling. These functions help to start up business and keep them running properly and smoothly throughout their years. Managers are responsible for all of the functions or a part of them. The first function is planning which is to specify the goals that need to be achieved and how to achieve those goals. Managers do the planning which included define goals, establish strategies for achieving those goals, and develop plans to integrate and coordinate activities. Making plans set the stage for actions and major achievements. This function relates to the place I work in many ways, the managers have weekly meetings to plan what the goals and achievement are for the week and future for the departments. The next function is organizing which means assembling and coordinating the human, financial, physical, informational and other resources need to achieve goals (Bateman and Shell, 2009). Managers are a part of this function as well this is where they organize; determine what needs to be done and who needs to do it. This function relates to my place of work in a few ways, every manager gives everyone tasks to do throughout the day and week. For example, my boss...
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...Functions of Management Your Name MGT330 Date Instructor Name Functions in Management Four fundamental functions in management that have been around for decades are planning, organizing, leading, and controlling. Using these concepts has helped individuals manage effectively, as times change strategies in management need to change so these concepts need to be revisited into their relevancy in today’s world. Since these four functions have been first introduced these four concepts have been redefined. Planning, organizing, leading, and controlling have been changed to a more definitive manner. We will discuss in this paper how Bateman & Snell (2009) address a more definitive approach, and also how California Carpets used or did not use these functions. Planning Planning can be described by Bateman & Snell (2009) as “The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.” Determining how to use the available resources to achieve a company’s business model, analyzing situations, preparing for what the future might bring, deciding on objectives, deciding what activities need to be performed, are normally the activities of the planning portion of management. There are more activities in planning in today’s world that needs to be considered than the activities that were described. Bateman & Snell (2009) state that planning is now “delivering strategic...
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...The Organizing Function of Management MGT/330 [ July 20, 2012 ] The Organizing Function of Management Sikorsky Aircraft is an aerospace company that was founded in 1925 by Igor Sikorsky, a born Engineer and American Immigrant. These days, Sikorsky Aircraft makes several different models of rotary aircraft, which fills business and armed forces roles worldwide. In addition, the United States of America Presidential Transport Program contracts at this time belong to Sikorsky Aircraft. Igor Sikorsky built a company that is currently one of the best in helicopter design and development. Sikorsky aircraft currently owns quite a few subsidiaries, as well as but not limited to Helicopter Support Inc. which deals with after market support, and Schweizer Aircraft Corporation that builds small helicopters, light planes, gliders, and U.A.V.s. Now in terms of vertical structure, Sikorsky Aircraft is a strong business that is made up of several integrated departments and sub departments, which lead up in the course of several layers of allocation. At the top of the ladder is of course, a CEO, the board of directors, and shareholders. Horizontally, Sikorsky Aircraft is a bit of a "crossbreed" organization because it is divisional, however not every department has its own marketing sub division, for example. Sikorsky Aircraft is made up of several departments because there are several facets that make up the helicopter production business. For example, the interior paint shop....
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...Starbuck’s Structure MGT330: Management of Organization July 07, 2014 Starbuck’s Structure The present day coffee marketplace is largely based on the diverse steps taken by Starbucks. In their forty years in the market, Starbucks has given customers unparalleled service and amazing coffee unlike any other competitor. This is a classic case of a brilliant idea conceived and executed well in reality. In 1982, Howard Schultz the new marketing head arrived at a plan that would go on to completely change the way coffee is perceived globally. It was the timeframe when the perception of coffee being bought only from a convenience store was phasing out and having coffee in groups for pleasure was becoming common. Much of Starbuck’s reputation today comes with it bringing about this coffee culture. It is however cannot be denied that execution is vital and a mere idea is not sufficient. The achievement of any company depends largely on the employee selection and management, the segmentation within the company, the power distribution in the hierarchy, and the organization structure or framework of the company. (Reilly, Minnick, & Baack, 2011). The customers coming to Starbucks do not just want to have a drink of coffee. They are in there for the experience and the company that they can share with their peers. Once I moved out from my small rural town when I joined the Air force, my visits to Starbucks have been for the same reason. The job profiling and employees at Starbucks...
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...Five Management Functions 1 The Five Management Functions Amy Rodriguez MGT 330 Management for Organizations Instructor Sangita Patel August 26, 2014 MGT330: Management for Organizations MGT330: Management for Organizations Five Management Functions 2 In this paper I will represent the five management functions, planning, organizing, staffing, leading and control and how I incorporated them into my prior position at Cafe’s Incorporated. Examples of these five management functions will be explained in detail. This will show my experiences and knowledge used in this position, and how this company distributed their authority and utilized these functions. I use to work for Cafe’s Incorporated, a profit seeking organization, in Washington State, as a Store and restaurant manager. It is a simple structure business, but using a middle manager for each store, as well as the owners, or executives also and is also a fast paced restaurant that involves few managerial staff members. There was the owner’s, or the executive manager’s, the store manager or the middle manager then the assistant manager and kitchen manager, or front line manager’s. I reported directly to the owners, executive manager’s for all aspects of the business, and was responsible twentyfour hours a day for the store. As the Store Manager I was involved with all executive management, as well as front line management and all employee’s. ...
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...Running head: EXTERNAL/INTERFAL FACTORS External/Internal Factors University of Phoenix MGT330 August 23, 2010 External/Internal Factors “Factors affecting a firm’s growth and performance may be viewed in two categories: “external factors” and “internal environment”” (Acar, 1993, p. 1). How managers use and adjust to both these factors will be reflected in their management style and competency of their employees. A manager who adapts and uses the four functions of management (planning, organization, leading, and controlling) will be able to handle any external and internal factors that may present itself in their industry. Management must first understand the forecast of the business; knowing that, they can set the goals the team will work towards with a plan in place of how to achieve those goals. Some important internal factors of the planning stage of management are things like “marketing strategies, production competency and age of the firm” to name a few (Acar, 1993, p. 2). If a business is just developing and not at full production, it must be understood by management that a large shipment or customer expecting immediate availability of a product might not be possible at that time and have a plan in place to make sure they satisfy the customers’ needs. Production competency can be vital to a business’s planning stage of management, for example in the banking industry the expectation is that a bank is responsible to keep customer’s money...
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...The Five Functions of Management MGT330: Management for Organizations Management function is an integral part of any organization. This paper will describe each of the five functions as they pertain to my past work experiences. Management discipline consists of five specific functions: planning, organizing, staffing, leading and controlling Reilly, M., Minnick, C., & Baack, D. (2011). I was in the Navy for 20 years and have had a lot of experiences with different types of management, some good and some bad. The first function I will describe is planning. Planning is a systematic process in which managers make decisions about future activities and the key goals that the organization intends to pursue Reilly, M., Minnick, C., & Baack, D. (2011). My experience in the Navy concerning the planning function was extensive. I was able to see the planning stages from every angle throughout the process, from the lowest man on the totem pole to the person developing and executing the plans. My last duty station in the Navy was as an instructor and we had to do a comprehensive curriculum review and change the whole curriculum. During the planning stages we had to determine what our strengths and weaknesses were as it pertained to the content, subjects and personnel that were to be delivering the instruction. The entire planning stage took approximately 6 months to complete and it was extremely daunting. The goals we had set for the curriculum change were attainable because...
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...District Manager for Dunkin Donuts Odera Mogor MGT330: Management for Organizations Professor Jamal Ibrahim December 21, 2015 Introduction With the promotion of being the new District Manager, it is my mission to execute and coordinate business operations to achieve financial goals. I will make sure that business operations are executed in compliance to company standards. Establish a relationship of trustworthiness and effective communication with my staff. I will identify the company’s weaknesses and create a plan of action to remedy them. I will identify and maximize the company’s revenue, while addressing the teams concerns and provided guidance when necessary. I will also be providing my expertise in talent acquisition for the company. It is my responsibility to ensure that all guests are always serviced at a high personalized level, and will make sure that Dunkin Donuts is deeply involved with its communities. “Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). In this paper, I will outline how job design, organizational design, staffing, staff training and performance evaluation are the fundamentals of creating a business that is built to last. Job Design In order for the new Dunkin Donuts to be successful, it is very important to...
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...Final Paper D’Andrea Jackson MGT330: Management for Organizations Kyle Kontour May 18, 2015 Final Paper The five management functions are used in all organizations, which are planning, organizing, staffing, leading and control. Each one of these functions is applied to make sure that the organization is successful with hitting the goals, within the organization. This helps with employees, managers, supervisors and also human resource, to make sure that the organization is successful and the organizational goals are achieved. The company that I have worked for is called Insurance Quote Exchange; I will discuss how this organization used the five management concepts within the organization. Insurance Quote Exchange was a very small organization, it consisted of the CEO, human resources, manager of sales, manager of marketing, marketer, manager of technology, supervisor for customer service, and sales representatives. This organization consisted of twenty -five people, and I was the only customer service representative in the organization. Planning was important in this organization, there was many meeting being held with the CEO, human resources and all of the managers in each department. Insurance Quote Exchange was and website lead provider for insurance agents, many...
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...External/Internal Factors MGT330 July 18, 2011 External/Internal Factors “We have always believed that building strong leaders is a strategic imperative. When times are easy, leadership can be taken for granted. When the world is turbulent, you appreciate great people.” – Jeff Immelt, GE Chairman and CEO Internal and External factors play a great part in the four functions of management. These factors can impact these four functions in many ways. The company that we chose to write about is General Electric known as GE. We will explain how internal and external factors affect the four function of management, which are; planning, organizing, leading, and controlling (Bateman & Snell,2009). We will also explain how these factors, along with delegation, affect globalization, technology, innovation, diversity, and ethics. General Electric was founded in 1892 by Thomas Edison, Charles Coffin, Edwin Houston, and Elihu Thomson. These four men had an idea of bringing “good things to light.” GE is an advanced technology, services, and finance company taking on the world's toughest challenges they are dedicated to innovation in energy, health, transportation, and infrastructure (GE, 2011). The major planning for General Electric is their Marketing Plan. GE's marketing function is about delivering superior business impact and results. We rigorously focus on customers; measure and assign accountability; attract, develop, and retain best-in-class talent, and methodically align...
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...Organizational Paper Sheila Madison Management 330 Glenn Conowitch February 21, 2007 Organizational Structure Paper Businesses in today’s world are looking to organizational structure to assist with building a successful organization. Organizational structure is used as a foundation to ensure each department as well as employee knows the proper direction to take. There are two organizations, The Sharp and AT&T, which incorporate organizational structure in the day-to-day business. Each organization will be evaluated to compare and contrast the impact of organizational structure. AT&T utilizes the three functions of management to build a dynamic organization. By introducing organizational structure to the corporation, an effective working environment is created for each employee. Now AT&T has created an organizational chart to provide a reporting structure for employees to follow. The organizational chart also provides where each department stands in the corporation. Both vertical differentiation as well as horizontal differentiation is utilized in AT&T. The chief executive officer along with the human resources department have worked together to create an organizational chart for the Mission Systems sector of AT&T. The program manager is at the top of the chart. His primary function is to oversee the sector and works with the assistant program managers. The assistant program managers work with the program manager to task the engineers with assignments to be completed...
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...Running head: The Importance of Management 1 The Importance of Management Chelsea Winslow MGT330: Management of Organizations Paul Verlasky THE IMPORTANCE OF MANAGEMENT 2 Introduction Management is crucial in developing the operations of organizations. The structure of an organization is the foundation that an organization positions itself on and determines the success of the organization. Without management, organizations would lack defined purpose and goals. Management in organizations has led to studies of various theories of management. There are numerous theories and ideas that have shaped management principles within organizations. Despite the ever changing environment of organizations, there are five core functions that have remained intact. These functions are: leading, planning, staffing, organizing and controlling. Every organization and its needs are unique and specific to that organization. Every organization will have a different approach and way of operating, but these five core functions are the constant in the implementation of each organization’s goals. These core functions can be observed in one of the retail industry leaders, Macy’s. As a former employee of this organization, I observed these five functions of management in the achievement of their goals. Also, as a former employee of this organization, I believe I can elucidate more on the process of application of these functions in various situations. (Reilly...
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