INFO1410 Fundamentals of
E-Commerce Systems

Business Coursework

Mayur Vadher P08145881
Rakhee Savani P07257445
Will Baker P08272620

Contents Page

Page(s)

Legal Issues 3-5

Business Processes 6-11

Real World Example 12-28

Appendix 29-31

Legal Issues

Legal Issues

E-commerce is when buying and selling of goods and/or services takes place over electronic systems, most likely the internet. An e-commerce business has the same laws that all businesses have, and also has to suffer the same penalties for breaking these laws.

There are a number of laws for businesses in the UK such as the Data Protection Act and Disability Discrimination Act to name a couple. The Data Protection Act prevents unauthorised use of personal data; it is illegal for companies to use personal data for anything other than its intended use, e.g. when a transaction is made and the consumer gives their address so goods can be shipped directly to them, the provider cannot use this address for any other purpose, such as a marketing campaign, without the customer’s knowledge and consent. The Disability Discrimination Act makes it illegal for a service provider to discriminate against a disabled person; it is illegal for companies to deny access to goods to disabled people, e.g. if there are goods on two floors in a shop, there must be a way to facilitate somebody in a wheelchair to access both floors maybe by having an elevator present.

When a business begins to trade on the web, their website can be accessed from all around the globe and this turns them into an international business. Laws in different countries may be similar, there may be a