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Gagne's Eight Distinctive Types of Learning

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REDONA WAGSTAFF
1339 Dorado Drive Apt B, kISSIMMEE, FLORIDA 34741 Home: 407-201-8857 - Cell: 407-433-5856 : redonaw10@gmail.com

Career Focus Highly motivated sales associate with extensive customer service and sales experience. Experienced [RETAIL AND SALES SUPERVISOR] professional with strong leadership and relationship-building skills. Summary of Skills q q q q q q q q q q

Web-based reporting tools Proficiency in E-Automate Digital Business recovery and sustainability Process development Conflict resolution Negotiation skills Complex problem resolution Strategic planning Quality assurance Customer targeting

q

MAINTAINS ASSISTS WITH POINT-OF-SALE OPERATIONS INCLUDING EFFICIENT CHECK OUT,POSITIVE CUSTOMER ENGAGEMENT. ASSUMES RESPONSIBILITY OF TOTAL STORE OPERATION WHEN ACTING AS MANAGER ON DUTY. PARTICIPATES IN AND/OR SUPERVISES FREIGHT FLOW,MERCHANDISE PRESENTATION AND RECONCILIATION OF ALL SALES,CASH AND INVENTORY TRANSACTIONS.

Accomplishments Process Improvement q Achieved revenue objective by implementing cost-cutting measures. Data Organization q Classified, recorded and summarized numerical and financial data to compile and keep financial records. Data Verification q Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Product Roll-Out q Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Supervision q Supervised team of six or more staff members. Computer Proficiency q Used Microsoft Excel to develop inventory tracking spreadsheets. q Documentation q Wrote and edited documents to keep staff informed on policies and procedures. q Professional Experience CUSTOMER SERVICE SPECIALIST/CSS LEADER March 2009 to January 2012 BIG LOTS – KISSIMMEE, FLORIDA PERFORMS GENERAL STORE OPERATIONS DUTIES,INCLUDING OVERSEE

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