To: Personal Bankers
From: Auditor
Date: February 29, 2012
Subject: Gaming to meet sales goals

The purpose of this memo is to inform all Colombian Personal Bankers that while conducting our internal audit, we have found that some personal bankers are practicing gaming at the time of opening the checking accounts, in order for them to meet the sales goals.
The requirement to have a XYZ checking account is to maintain five hundred dollars daily in the account and the requirement to have and ABC checking account is to maintain one thousand dollars. The first three months for each of those accounts, the customer is not required to have that money in the account, but after that period of time, the customer needs to meet the requirements. Opening a XYZ checking account gives 30 dollars profit to the personal banker sales goal, while opening an ABC checking account gives 50 dollars profit, resulting more attractive to open an ABC checking account at the time of meeting the monthly quota for the commission. Personal bankers are not disclosing the correct information to the customers at the time of the account opening, just offering an ABC checking account to them so the banker can get the commission, and after the three month trial period, the personal banker downgrades the customer account to the XYZ checking account. Due to the economic recession, customers are more likely to open the XYZ checking account which is the one that requires less daily amount, but this account is not attractive from the personal banker sales view.
Gaming is the ethical dilemma that the personal banker is confronting, as they are manipulating and misrepresenting the sales. The personal banker violated the code and did not understand that honesty, integrity and trust is essential for the business. This situation is hurting the customer, and the only person working for his benefit is the