...Gap Analysis: Global Communications Katrina L. Bailey MBA 500/Foundations of Problem-Based Learning John Craddock October 22, 2007 Gap Analysis: Global Communications Introduction Significant changes and declining confidence from Wall Street has placed the telecommunications industry under extreme economic pressure. As a result, Global Communications has found itself in a “sink or swim” situation. They must regain consumer confidence by becoming more relevant and technologically advanced, while increasing stock values and market position, or risk becoming obsolete. In order to determine the future direction of the company, a Gap Analysis has been performed which will identify the issues and opportunities that have arisen as a result of the current crisis, the ethical dilemmas that stakeholders are confronted with, and where the company sees itself in the future. Situation Analysis Issue and Opportunity Identification [Triple click anywhere in this sentence to begin typing.] Table 2 Stakeholder Perspectives |Stakeholder Perspectives | | | | |Stakeholder Groups |The Interests, Rights, and | | ...
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...Gap Analysis: Global Communications Placide Bashonga University of Phoenix Gap Analysis: Global Communications Business is constantly in move. Some organizations have the ability to follow the progress of new business trends and adapt to them smoothly. Some others fail to invest their time, energy and talents in research and development to respond to the constant demand for new and innovative products and services. Global Communications (GC) is in that case. Leader in telecommunications in the past, the company is struggling to stay afloat. The organization has diverse problems that are undermining its progress, even its existence. From ineffective to unethical negotiation practices, the management is facing challenges to make it profitable again. In the following lines, we will identify the issues that GC is facing and the different opportunities open for its future. We will assess the different interests in the situation and review the problems in the decision making process and the negotiation failure between the management and the union. Finally, we will make a gap analysis to understand what didn’t work and what needed to be done for a better closure in this situation. Situation Analysis Issue and Opportunity Identification Telecommunications industry has experience important changes over the time. Many new businesses have entered the industry to compete on local, long distance and international markets with innovative and technical advanced products...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications LaDonna Smith University of Phoenix Gap Analysis: Global Communications Global Communication has been under pressure to keep up with new technology that its competitors have been giving to consumers for a very long time through local and international markets. They are getting a lot of slack from their stockholders, whose shares have declined more than half in the last couple of years. Also, they are having the Union people stay on them for not treating their employees properly and fairly. Global Communication was not up front with its people and they are now in an up roar about the unethical acts of Global. They plan to go global in hopes that they can now compete with local markets and increase the value of their stock. Situation Analysis Issue and Opportunity Identification Global Communication eventually was faced with the problem of lower stock values, circumstances before hand caused this problem to happen. Not having the ability to keep up with modern technology was the key to Global Communication keeping up with its local markets. “In a world of increasing globalization and cultural diversity, organizations face new opportunities as well as communication challenges,” (McShane, S., & Von Glinow,M. p.78) Having the ability to go global and communicate well is very valuable to any company’s wealth. Being able to learn new ways of marketing new calling features...
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...Gap Analysis: Global Communications University of Phoenix Gap Analysis: Global Communications Global Communication faces internal and external challenges in implementing its overall growth strategy. In order to move forward with cost-cutting measures, Global Communications must communicate lay-off plans to its affected employees. These measures will eliminate jobs in the United States. In turn those jobs will be outsourced to foreign labor sources in India and Ireland where the labor is highly skilled and cost efficient. The management team failed to utilize the union as a powerful support system in broadcasting the lay-off announcement. Due to Global Communication’s lack of communication with the union, management now faces a potentially volatile situation. Damage control measures need to be identified, evaluated and analyzed in order to minimize the negative impact that the union will have on customers, employee morale and the general public. Situation Analysis Issue and Opportunity Identification Global Communication’s management team had a difficult decision to make in order for the company to survive the advancing telecommunication market. The management team devised a growth strategy which required the introduction of new services into the domestic market and expansion into the global markets through a partnership with an international satellite provider. The strategy called for aggressive cost-cutting measures which would result...
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...Global Communications was a leader in the telecommunications industry until several competitors began to enter market with lower prices and a wider variety of services. The current situation has awakened interest of several stockholders and forced the company to reevaluate its current processes, as the loyalty of employees and allegiance of customers has seen a significant decline in recent months. In order to assist with raising stock value, the company has decided to outsource technical jobs overseas but has yet to announce this plan to current employees in view of the fact that it will mean innumerable layoffs. This is one of many challenges that lay before the company as the quest to secure a position in the marketplace begins. In order to reacquaint itself with the industry, Global Communications must build a loyal and dedicated workforce by confirming with employees that their jobs are safe while also concentrating on assuring stockholders, members of the Union and the Board of Directors of future profitability. This paper will take a look at opportunities and issues facing the company, current conditions of the environment and alternative solutions for running a successful operation. Situation Analysis Issue and Opportunity Identification Global Communications recently initiated mass layoffs and started outsourcing major projects in order to assist in cutting company costs. This has caused the company to come under attack because of poor office morale and a steady...
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...Gap Analysis: Global Communications Since the past century, many organizations are facing a phenomenon called globalization. The term globalization refers to the movement of people (labor) and knowledge (technology) across international borders. (International, http://www.imf.org/external/np/exr/ib/2000/041200.htm, p1). Global Communications is in the telecommunications industry, and as any organizations within this industry, it is facing too much competition. To address this issue, Global Communication is planning to introduce new services to its small business and to globalize. This business initiative was created by Global Communications senior leadership team and approved by the board. However, conflict exits between Global Communications and Technologies Workers Union following the release of this strategic plan to outsource part of the domestic call centers to India and Ireland. (University of Phoenix eResource, https://mycampus.phoenix.edu/secure/campus/tampamain/student/homepgage.asp, p1-3). In order to identify the gap analysis of this situation, a good understanding of the situation must be gained through the evaluation of issues, opportunities, stakeholder perspective and ethical dilemmas. Issues and Opportunities Identification The main issue that Global Communications faces is the increase competition through expansion of services throughout the telecommunications industry. More players have entered the market with broader services. What once was multiple...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Elayne Limon August 28, 2011 University of Phoenix Gap Analysis: Global Communications The telecommunication industry is struggling, and Global Communications is no exception (University of Phoenix, 2011). The company has recently experienced a stock depreciation of more than 50%, from $28 per share down to $11 per share. The company has decided to make major changes in order to compete with other providers and begin to see profits. Some of these changes are being challenged by the union representative, as the union members are unhappy about the recent compromise to give up major benefits, and now they are facing layoffs. The decisions that Global Communications is making are seen as unethical, but something has to be done so the company can cut cost, make a profit, and begin to globalize. Situation Analysis Issue and Opportunity Identification “Telecommunication companies are under tremendous economic pressure” (University of Phoenix, 2011). The Stock for Global Communications has lost value of more than 50%, and to rectify the problem the company must create new products and services. This means a new partnership with a satellite company that will allow competition with the local telephone and cable companies. New services offered will include “video services as well as a satellite version of broadband” (University of Phoenix, 2011). Competition among the local,...
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...Global Communications is facing issues arriving from too much competition in the telecommunication industry. Global Communication stock value had depreciated more than 50 %. Global Communication is contemplating outsourcing its call center division to India and Ireland. Global communication is in the process of major layoffs and jobs cuts to maintain profit margin. Global Communications is in a disagreement with the union due to lack of communication. The union had been a useful partner to Global had they been informed of this new strategy. The union is taking action against Global to prevent layoffs. Global is losing its reputation by cutting salaries, layoffs and outsourcing its call center. The propose solution to help Global Communications is to establish alternatives and select the most appropriate course of actions. Global Communications is hoping to expand a Global market within three years. Global communications will have to add services and find solutions for its customers in order to be competitive. Global Communications should be able to capture the local and international market. Global should be able to meet its vision into the local and international and local market with ease. Global Communications will have to make changes in their way of doing business. Global will have to accept all propose solution in order to make changes. Global will have to expand its technology division to become competitive. Global will have to provide...
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...Running head: Affirmative Action Paper Affirmative Action Paper Monekia English Employment Law/MGT434 April 3, 2010 Jonathan Warren Introduction This paper will touch basis on how affirmative action works in the work world in this day and time. It will also clear up how employers are to subject to affirmative action plans and why would employers need these plans. This paper will also touch basis on what do these particular plans require employers to do. The last topic in the paper will be what happens when employers do not meet the goals of affirmative action plan? Employers could get into serious trouble if their employees are not treated fairly. Action Plans Affirmative action plans are intended to do positive things within the company meaning the structure of the employees and the many behaviors they encounter daily. There are many laws that may only apply to employers that are privately owned by individuals. Although many individuals own their own companies, they are still laws that apply to employment agencies along with educational institutes. Although different laws are for different things, still the laws do take into accountable on how many employees will be working for a company. One law is included in the affirmative action plan is the Title VII law. This law prohibits many types of discrimination within the workplace. True enough this is law many historical presence has because many companies to have the right amount of discrepancy...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications University of Phoenix Gap Analysis: Global Communications This paper identifies the key issues faced with Global Communications’ declining marketability and competitive edge and revenue. In addition, as a result of its current state, this paper will discuss steps taken by the company to overcome their shortcomings and the reaction to the strategies implemented while also providing several alternative solutions in the end state vision. Situation Analysis Issue and Opportunity Identification By reviewing the Global Communication scenario, several issues were immediately identified. First and foremost, were the underlining symptoms of the declined market value of the company, thus leading to the decreasing stock value. From my experience with working in corporate arena, the decrease in market or stock value leads to pressure and concern being placed on the company’s stockholders and executives. There is a sense of urgency to identify the problems that lead to the change in the market value and the possible solutions. Secondly, being in the telecommunications industry, there are several competitor companies. So in an effort to keep their competitive edge, Global Communications was faced with the problem of determining how to keep up and compete against competitive companies. This in itself presented a conflict, because difficult decisions had to be made in regarding...
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...Question 1 Communication across Computime is lacking. According to Wolcott and Lippitz, Computime lacks formal communication channels between Research and Development (R&D) and business unit engineers (2008). If the R&D unit is unaware of how Computime’s customers are innovating a product, how can the department anticipate needs and make adjustments prior to unveiling a new product? Communication needs addressed. Chinese engineers “tend to be less accustomed to sharing problems, offering ideas, and working in teams” (Wolcott & Lippitz, 2008). This is a barrier for Computime, as Chinese engineers may not be able to communicate effectively with the R&D units. To improve communication channels, Computime can use Frans Johnansson’s concept of making barriers fall, by embracing a range of cultures (2004). Computime can hire engineers who are familiar with the Chinese culture and have experience with Chinese workers. By hiring people who know best how to work with the Chinese, communication can improve. Through improved communication, employees will be able to share ideas about customers’ needs and further anticipate future products. Computime will need to create a sense of urgency regarding the importance of improved communication (Kotter, 2002). To create a sense of urgency, Computime will show videotapes of angry customers to employees. Hearing and seeing customer frustrations will help employees better understand the need for improved communication (Kotter, 2002). In order...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications University of Phoenix MMPBL/500 David Rollins May 17, 2010 In the last three years Global Communications has faced declining stock prices that have shaken stockholder confidence in the company. Increased competition from the cable industry and their inability to update systems and processes with new technology and contributed to their decline. Global Communications must identify future trends and threats if they want to increase market share and gain a competitive advantage. Gap Analysis: Global Communications In response to the external threats from competitors Global Communication has re-evaluated their current business model and has embarked on a new strategic plan. Whereas this new course may lead them to regain market share they failed to recognize the value of their long term workforce. Global Communications has to take action and respond to the external threats in the telecommunications industry if they are to remain competitive. Whereas these changes may bring success they are full of challenges. Examples of these challenges include implementing the new strategies so they succeed in improving the company’s current position in the telecommunication industry and effectively deal with pending litigation from the Union who strictly opposes the outsourcing of call centers to Ireland and India as this will contribute to laying off employees in the United States. The corporate...
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...head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Brandi Cook University of Phoenix Gap Analysis: Global Communications In this paper I will discuss issues and opportunities that Global Communications are faced. There is an examination of stakeholder perspectives and ethical dilemmas. A brief statement of vision is presented in the paper. A gap analysis was performed and discussed. Situation Analysis Issue and Opportunity Identification Global Communications was faced with a problem; Global is currently are currently in a market that overridden with competition. In the effort to compete in the market and to increase profitability, Global Communications will implement a new strategy. The strategy will introduce new products and services and put into action a cost-cutting plan. The plan will close domestic cal centers and open new, cheaper call centers in India and Ireland. Global Communications plans to market itself aggressively in the international market. Global Communications prospectively could move into the international market while lowering cost, thus, making GC profitability increase. Another issue Global Communications faces when GC moves some technical call centers to India and Ireland most of the domestic call centers will be downsized. Some current call center representatives can be relocated can expect to take an average 10% salary cut. Many of the employees will lose their only source of income. Katrina Heinz, Global Communications...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications MBA 500 University of Phoenix Gap Analysis: Global Communications When making decisions in business, questions of ethics, communication, and open minds, should always be considered. However, with so many decisions that are made from day-to-day, there is no surprise that the thought of what is considered ethical, usually ends up taking a back seat in major decisions, and that problems occur when two groups who are attempting to persuade and individual to see it their way will end up closing their minds and ears, simply to get the point across. Situation Analysis Issue and Opportunity Identification Global Communications stock has been plummeting and has dropped by nearly 50%, other factors such as strong competition and changes of trends in the market is keeping Global Communications from increasing its business. More competitive and innovative solutions need to be sought out to prevent the possibility of Global Communications of becoming nonexistent. The new plan that has been suggested by Global Communications is not being accepted by the union and even worse the union feels the neglect of not being included in the decisions that have transpired. Stakeholder Perspectives/Ethical Dilemmas The union contains values of respect, equality, and human rights for all their employees. They also possess the rights of representing their members, and to inform and be...
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...Introduction The telecommunications industry is ever evolving and Global Communications has failed to adapt. An industry that was characterized by local monopolies in the 1980s has seen a shift in recent years towards the global market (Cansfiled 2007). In recent years excess competition has led to a decrease in over 50% of Global Communications stock. Questionable decision making and internal communication have forced leadership to a decision of outsourcing call centers to foreign countries and a push through new products towards globalization. This paper attempts identify: The issues and opportunities that all Global Communications stakeholders face, the gap that needs to be bridged, and the end state visions the company will adopt to reinvent itself. Issue and Opportunity Identification Global Communications is faced with increased industry competition and their stock value has depreciated over 50 % during the past three years. Global faces a great deal of competition in local and international long distance services. Cable companies have stepped in and provided robust portfolio of products to consumers at the cost of market share for Global communications. The result of this increased competition and the rise in call center costs have caused management to devise an aggressive plan to address these issues. This plan calls for outsourcing of call centers to foreign countries and a move towards the global market, offering consumer and businesses, a well rounded portfolio...
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