...Derek Sinclair has no experience in management or landscaping market - Derek is unable to answer specific customer questions due to his lack of experience - Derek doesn’t answer the phone Due to poor recruitment in the Garden Depot, the organization suffers with their labour management system. The part-time summer staff in the landscaping division are inexperienced and require constant supervision, leading to inefficiency during tasks. This expresses the lack of fit between structure and people. Requiring employees without any job description or qualification results in an inconsistency in the workplace. Since student workers only join for the summer, they are unable to perform quality performance as a permanent qualified worker would. By not having job responsibilities for the staff, the executions of tasks become relatively poor, eventually resulting in a downfall in the organization’s performance. employees do not ask for help from upper-level management - Janice tends to do jobs that aren’t hers People Individuals apart of the Garden Depot are causing the company many problems which is causing the company have to poor, incomplete and inconsistent jobs. There is a lack of fit between people and the organizational process. King hired Sinclair with no care of how much experience Sinclair actually had in the landscaping field. Sinclair has no experience in management or landscaping market. This leads to Sinclair being unable to answer customer questions. Employees also...
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...Problems: When Derek was hired there was a lot of was worry that he would be underqualified and unexperienced. As well that he was only being hired because he was the owner’s son-in-law. These worries were reinforced when Derek was unable to accurately quote customers on the jobs that his department was supposed to do. As well Derek didn’t complete many invoices meaning some jobs where the work had been done were not being billed to the clients. When approached about these invoices Derek pawned his work off onto Janice when she offered to help. As well as invoices job slips were often not completed correctly, this meant jobs weren’t priced correctly and many materials listed were not the actual materials used on the job. This then forces Janice to put in extra effort to making sure the inventory was correct and avoid stock-outs. Derek then pawned off his work onto an underqualified untrained student employee. . Derek being unknowledgeable often refused to answer the phone or return calls and questions to his customers. This leave his employees getting yelled at when they go to do a job that he hasn’t ordered or quoted correctly. Or his co-workers having to deal with his angry customers who he never calls back. Another problem with Derek is that he seems to not care about work. When approached with problems he often doesn’t care or doesn’t deal with the problem. When Janice talked to Derek about the job slip problem, Derek said “is it really a big deal? A dollar here and there...
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...The Garden Depot Issue Analyzed: How to best address Derek Sinclair’s poor work performance Student Number: 5934823 MGMT 1P96 Sec 06 Jeff O’leary January 27, 2015 Executive Summary: There are several problems within the landscaping division. Sinclair has been unable to properly fill out job slips and time sheets, fabricating issues with keeping proper inventory and also customers are not being invoiced for the proper amounts. Sinclair is unqualified for the job and it appears that he is not concerned about the inefficiencies within his department. He often gives his work to other employees for them to complete. Sinclair also does not have the proper skill set to be a manager of the landscaping department, allowing his workers to run personal jobs on company time. Janice Bowman has assumed many of Sinclair’s responsibilities, thus making her take on many extra duties on top of her own workload. Sinclair’s inexperience with the landscaping business and the tasks involved within his division are the root of most of the problems. He is unqualified to manage the landscaping division due to the fact of his lack of knowledge in being able to quote jobs, fill out job slips properly, and manage a team of employees. Sinclair also lacks professionalism in handling the customer service aspect of the business. The depot lacks a proper training program that would have provided Sinclair with the skills to be a manager. Furthermore, the company does...
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...vegetable/fruit garden. I picked the back corner of the yard which receives full sun but is not directly in your line of sight when you look outside from the house. My original plan involved putting a short fence around it to keep pups out but after examining the soil we had to change our plans. The soil in that spot is incredibly sandy, which is odd since in this area we have a lot of clay. So we think an old playset used to be back there and they dumped sand for the kids. So our options became either digging up all the sand and getting rid of it somehow or building raised beds. We chose option B. Obviously it was not a very difficult decision. But we were gardening and raised bed virgins so some research was in order. We learned we had a lot of options in terms of materials- Stone/brick-too expensive and too permanent in case our adventures in vegetable gardening do not go as well as we hope Landscape Timbers- cheap but very we unsure what wood they we actually made of and how they would hold up Cedar-pretty, resists rot, can do it ourselves but still expensive if making multiple beds Pressure-Treated-cheap, easy to use but conflicting info about it's use for food gardens. From what I have gathered from my online research, pressure treated wood used to be treated with arsenic which is not to be used in food gardens. However, they are no longer treated with that particular chemical and it is now safe to use in food gardens. I found the brand that Home Depot stocks...
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...Home depot mission statement According to their corporate Web site, Home Depot's "mission" is as follows: The Home Depot is in the home improvement business and our goal is to provide the highest level of service, the broadest selection of products and the most competitive prices. We are a values-driven company and our eight core values include the following: *Excellent customer service *Taking care of our people *Giving back *Doing the "right" thing *Creating shareholder value *Respect for all people *Entrepreneurial spirit *Building strong relationship The primary customer profile Home Depot is a home improvement retailer. As of Jan 29 2012, Co. had 2,252 The Home Depot stores, which included 1,974 stores in the U.S., including the Commonwealth of Puerto Rico and the territories of the U.S. Virgin Islands and Guam; 180 stores in Canada, 91 stores in Mexico and seven stores in China. Co.'s The Home Depot stores sell a range of building materials, home improvement and lawn and garden products. Co. also provides a range of services including installation programs, which include products such as carpeting, flooring, cabinets, countertops and water heaters. The Home Depot stores serve three primary customer groups: Do It Yourself, Do It For Me and Professional. How many employees does the home depot? As of January 2011, Home Depot had 321,000 employees in North America, Mexico and China. Training process They hire the best. Then we help the...
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...aspects of their products and the sustainability of customer relationships is relevant to the future. II. Home Depot – Home Depot Inc. was formed by Bernie Marcus and Arthur Blank in 1978 was a public company by 1981 and became listed on the NASDAQ stock exchange. This is the world largest retailer of building materials, home improvement, and lawn and garden products. The company’s headquarters is currently located in Atlanta, GA. As of 2010 the company has attained 317,000 employees (Datamonitor 360). III. Strengths and Weaknesses 1. Marketing- Home Depot currently is the largest home improvement retailer in the U.S., Canada, Mexico, and China. The company does have a competitive advantage over similar industries by using advertisements on their products, and commercials. Home Depot ranks 127th on the Forbes global list of the 2000 largest companies and Customers have found that Home Depot has strength for private brands and shows that their products quality are superior over the competitor. (Marketing Teacher). 2. Marketing weaknesses- In 2009, Home Depot had negative store sales that decreased down to 8.7 percent that which was in comparison to the small decrease of 6.7 percent in 2008. The company lost sales because of the decline in the economy, the operational productivity, and the reduction of construction and home improvement projects. Home Depot unfortunately had a bad batch of product recalls, which caused a decrease in their quality levels and caused a bad...
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...Home Depot uses a three-legged stool approach to their business operations. Each leg focuses on a way to create value for the customer by connecting the business from end to end (Home Depot, 2016). Thus, the first leg is customer experience and works to connect service to the customer’s needs (Home Depot, 2016). Next, product authority connects merchandise from supplier to shelf to customer (Home Depot, 2016). Then, capital allocation is driven by productivity and efficiency to drive cost savings (Home Depot, 2016). Ultimately, the basis for their strategy is to emphasize and execute the customer and shareholders ever changing needs and expectations. Home Depot operates in the home improvement retailer and building materials industry (CNN,...
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...Home Depot Background: The Home Depot’s got started in the year 1978, Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah were the founders. The owners Marcus and Blank got the $2000,000 that was required from a group of investors; also they were given 2 years to get their business up and running. They did lease three unoccupied buildings from J.C. Penney in Atlanta, Georgia, determining that city was the best place to start up their first store. They successfully gathered another $3.5 million in the form of loans, which was used to procure inventory. Furthermore they hired 20 employees to help run the management end of the business. On June 22, 1979, the very first three Home Depot stores, staffed by 200 workers, opened up in Atlanta. The organization began with Marcus as the chairman of the board of directors and CEO, and Blank as the president. Home Depot’s Profile: * Employees: 256,300 * CEO: Robert L Nardelli * Subsidiaries: EXPO Design Center; Maintenance Warehouse; Georgia Lighting; Apex Supply Company; Your "other" Warehouse; Home Depot Commercial Direct Division; Total HOME * Notable Stores: Home Depot; EXPO Design Center; Villager's Hardware; Del Norte * Major Competitors: Lowe's; Menard; TruServ. Lowe’s at a Glance: Lowe’s and Home Depot are the two largest retailers in the home improvement industry. Lowe’s being the 2nd largest in the industry, however, It was originally incorporated as “North Wilkesboro Hardware” in...
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...services, The Home Depot’s goal is to help consumers create the home of their dreams whether they want to do it themselves or have it done for them. In addition we offer specialized support and services for professional contractors and tradespeople to ensure they have the right tools and supplies for the job site. Products: Our store inventory consists of up to 40,000 different kinds of building materials, home improvement supplies, appliances and lawn and garden products for all of your project needs. Selections may vary from store to store because The Home Depot stores are always stocked with merchandise that is localized to match your area's specific market needs. We even offer a low price guarantee to beat anyone's advertised specials. And if for some reason you can't find it in the stores, we offer 250,000 other products that we can special order for you. Services Home Services Instead of doing it themselves, many customers choose to have qualified professionals complete home renovation projects for them. The Home Depot Home Services offers national installation services through pre-screened independent contractors for products ranging from floors to roofs, windows to water heaters, and kitchen cabinets to vinyl siding. Customers can call 1-800-HOMEDEPOT to schedule a free in-home consultation or learn more about the services offered. Serving the Pro Customer The Home Depot’s retail stores offer professional customers, including repair and remodel contractors, special...
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...Yes, I believe it is necessary for Home Depot to emphasize both the DIY and contractor segments for the market to build and maintain economies of scale as each segment is a key contributor to the company’s revenues. By offering building materials, home improvement products, and lawn and garden products, customers have the opportunity to do their own improvements and can take advantage of a one stop shopping experience at Home Depot. DIY has become more popular since television shows such as Fixer Upper and Flip or Flop have aired, as such shows have influenced individuals to take part in their own creations. In addition to these television programs Pinterest, an online service allowing you to “pin” DIY projects, has also been an influential...
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...Extra Credit Project COA4131 Name of Stock: The Home Depot Symbol: HD Current Price: 51.94 USD 52 week range: 28.13-52.15 USD 1) In two paragraphs describe the company and what it makes: The Home Depot is an American retailer of home improvement products and construction services. It is the largest home improvement retailer in the United States and fourth largest general retailer according to the U.S. Securities and Exchange Commission. It is headquartered in Atlanta, Ga. As of January 30, 2010 The Home Depot operates 2,248 big-box format stores across the United States (also, Peurto Rico, Gaum, and the Virgin Islands), Canada, Mexico, and China. Stores average approximately 105,000 square feet of enclosed space with an additional 24,000 square feet of outside garden area. The store specializes in all aspects of home improvement: appliances, garden, hardware, plumbing, paint, lumber, flooring, building materials, and installation services/rentals. The Home Depot serve three primary groups: Do-It-Yourself (DIY), Do-It-For-Me (DIFM) customers, and Professional customers. In January 2012 the company acquired Redbeacon. Dividend: 1.16 (2.25%) Company Address: 2455 PACES FERRY ROAD NW,ATLANTA,GEORGIA 30339 Discussion Questions 2) What are the trends of the company? The daily trend for The Home Depot has been UP for 5 days with a very high short term risk. In 2011, the stock was under $40/share and dropped drastically in August however, since October of last year the...
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...Lowe’s Home Improvement Stores Sheila Thomas Webster University Abstract Lowe’s exists to help customers improve and maintain their biggest asset- their home. We do this by meeting the changing needs of our customers by providing inspiration and support whenever and wherever they shop. Whether our customers shop in store, online, by phone, or if we’re meeting them at their home or place of business, Lowe’s is ready to help. In our more than 1,830 stores, we have implemented multiple systems to improve the customer experience, including an upgraded store information technology infrastructure that allows customers and employees to access richer product information, enjoy an endless aisle of product choices and manage their projects from inspiration to enjoyment (Lowe’s.com). Online, we are rapidly expanding our assortments to offer customers a broader range of products that can be researched and purchased online, in store or via our mobile app. MyLowe’s makes it easy for our customers to automatically track and store all purchases on their online customer profile. We’ve vowed to “Never Stop Improving” so we can satisfy the ever-changing needs of our customers (Lowe’s.com). Lowe’s operates more than 1,830 stores in the United States, Canada and Mexico. We serve approximately 15 million customers each week and employ more than 260,000 people (Lowe’s.com). Our stores stock 12 product categories ranging from appliances and tools, to paint, lumber and nursery...
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...Primary Competitor Analysis Competitor Name: The Home Depot, Inc Headquarters: Atlanta (Cobb County), Georgia Locations: 2,200 Retail Stores in U.S., Canada, and Mexico Annual Revenue: 2013-$74,754,000,000 2014-$78,812,000,000 2015-$83,176,000,000 Slogan/Motto: “More saving. More doing.” Primary Products: -Building Materials (40,000 different kinds) -Tools/Hardware -Appliances (kitchen/bath/décor) -Lawn and Garden Products -Electrical, Plumbing, Flooring, & Heating/Cooling Supplies Primary Services: -Home Depot Home Services (national installation service with pre-screened independent contractors) -Free How-To Clinics -Kids Workshops Primary Target Market: The Home Depot’s primary target markets are the do-it-yourself customer, the do-it-for-me customer, and professionals. This mainly includes Generation Y white, Hispanic, and black males, across the United States with pretty much any education level. Distribution Strategy: Network of distribution centers for store replenishment and ...
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...EXECUTIVE SUMMARY The Home Depot is an American retailer of home improvement, construction products and gardening products. Frank Blake is the Chairman and Chief Executive Officer of the Home Depot. The Home Depot was founded in 1978 and it is considered the largest home improvement retailer globally. Home Depot has 1786 stores within USA, Mexico, Canada, China, United Kingdom and South America. Competitions in the home improvement industry are based on several factors such as price, quality, durability, product features, customer preferences and warranties. The Home depot has shown its excellent past growth with the products involved in home construction, maintenance, renovation and remodeling. The Home depot has its main target market in...
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...improvement industry. The biggest in The Home Depot. The other, while smaller having 502 less stores, is still a giant of the industry (Cramer, 2013). Through the recession Lowe’s stood while well The Home Depot fumbled. Lowe’s faces competition from opponents other than just The Home Depot as it expands beyond America. As Lowe’s seeks to enter the Canadian and Australian markets it will encounter more diversity than it has experiences so far. The complexities of doing business abroad and opening stores afar will become even more apparent as their international tactics change. Despite the challenges Lowe’s should expand further to become an even bigger player both nationally and globally. Global Competition’s Impact on Lowes In 2009, Lowes had 1,710 stores found throughout Canada and United States, 16 of these found outside the United States, with three stores in Mexico that opened in 2010, allowing for their exposure to bring them to a new level of sales internationally. (“Lowes Companies”, 2012) After much research it is found five competitors could impact Lowes, the #2 home improvement dealer in the world (Racine, 2012), but on different levels. The first competition is the main competition of Lowes, Home Depot, #1 in the world since 2005, (“Lowes Companies”, 2012) is expanding its sales by bringing in more Hispanics to get the attraction they need from the Hispanic community. (Racine, 2012) Unlike, Lowes, Home Depot has 262 stores that are outside the United...
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