Derek Sinclair has no experience in management or landscaping market
- Derek is unable to answer specific customer questions due to his lack of experience
- Derek doesn’t answer the phone
Due to poor recruitment in the Garden Depot, the organization suffers with their labour management system. The part-time summer staff in the landscaping division are inexperienced and require constant supervision, leading to inefficiency during tasks. This expresses the lack of fit between structure and people. Requiring employees without any job description or qualification results in an inconsistency in the workplace. Since student workers only join for the summer, they are unable to perform quality performance as a permanent qualified worker would. By not having job responsibilities for the staff, the executions of tasks become relatively poor, eventually resulting in a downfall in the organization’s performance. employees do not ask for help from upper-level management
- Janice tends to do jobs that aren’t hers

People
Individuals apart of the Garden Depot are causing the company many problems which is causing the company have to poor, incomplete and inconsistent jobs. There is a lack of fit between people and the organizational process. King hired Sinclair with no care of how much experience Sinclair actually had in the landscaping field. Sinclair has no experience in management or landscaping market. This leads to Sinclair being unable to answer customer questions. Employees also do not ask questions when they need help, which leads to tasks being poorly done. There is poor communication between the employees and management. Employees do not write the actual parts used and also have incorrect amounts on the bills.

Janice Bowman * Bowman has too much workload * Bowman talking over Sinclair’s responsibilities * supplies were not ordered correctly because of invoices * Bowman ALWAYS did things under her control

Janice Bowman sees the incomplete work in the company and does it herself, which causes her to be spending most of her time doing Sinclair’s work instead of hers. The wrong materials used are written on the invoices which causes Bowman to be unable to do her job, which is to order new materials after the ones in stock are used.