GENDER PREFERENCE AMONG EMPLOYEE IN HOTELS IN LEGAZPI CITY

Front Office Department

Name: __________________________ Date: _________________
(Optional)

1. Demographic Profile of the employee:

a.) Age

* 18 to 25 years old * 26 to 30 years old * 31 to 38 years old * 39 to 45 years old * 46 to 50 years old * 50 years old above

b.) Sex * Male * Female

c.) Educational Attainment

* High School Graduate * Vocational * College Level * College Graduate

2. Difficulties encountered by Hotel employee in Legazpi City

Direction: Please answer the following question by checking the box provided.

FRONT OFFICE DEPARTMENT A. KNOWLEDGE | YES | NO | 1.) Do you have difficulties in reservations and booking techniques? | | | 2.) Do you have difficulties in handling guest’s complaints? | | | 3.) Do you have difficulties in handling phone calls, hold line and transfer line? | | | 4.) Do you have difficulties in presenting the guest the room rates and facilities of each hotel rooms? | | | 5.) Do you have difficulties in issuing receipt? | | | B. SKILLS | YES | NO | 1.) Do you have difficulties in communication skills? | | | 2.) Do you have difficulties in using all front office effectively? | | | 3.) Do you have difficulties in auditing of transaction from several operating period? | | | 4.) Do you have difficulties in greeting guest effectively? | | | 5.) Do you have difficulties in reading the telephone billing machine? | | | C.) ATTTIUDES | YES | NO | 1.) Do you commit absences without prior notice to your manager or supervisor? | | | 2.) Do you cooperate in the entire task assigned? | | | 3.) Are you dependent to your co-employee? | |