...could expand their back-office support services to GE Capital all over the world. They started off with hiring 20 individuals in 1997 then with the recruitment of Ramon Roy from American Express, using limited resources to be creative and funny in recruiting, GE Capital had successfully hired 300 employees the following year. As of now, Genpact in India currently has 15,000 employees. Due to the continuous and fast paced growth of the company, hiring and accepting newcomers was easy but training them was the hard part. So they deliberately stopped growing for a full year, to manage some of their personnel’s issues and to reform their quality back to shape. By the year 2002, they now have operations all over the world including Dalian, which is considered as the outsourcing hub for China. Based on the article itself, In 1997, Genpact needed funds to launch a pilot project. Bhasin approached Gary Wendt, which headed GE Capital then, for a sum of $2 million for the project to start. It is easy to say that it is possible for Genpact to start a company in India without GE Capital’s help but I think the company’s achievements may vary. As I see it Genpact may be able to setup in India without GE Capital but it will not be as productive and successful as it is now. Not only due to the funds spent on...
Words: 361 - Pages: 2
...It was formed in 2000 after merger of Techspan with James Martin Associates. It was acquired by Genpact, a global leader in business process and technology management, managing 3000 processes for more than 400 clients, in 2011. Genpact carried out the buyout for US $550 million which was double the revenue of Headstrong at that time. Why did the acquisition take place? Synergies involved: From Genpact’s Perspective: • Diversification of portfolios- The acquisition marked the entry of Genpact into software services business with clients like Morgan Stanley, Goldmann Sachs, etc. under its umbrella and establishing full-fledged capital markets and healthcare domain to its business. It also enabled them to cross-sell to its...
Words: 1769 - Pages: 8
...therefore their hiring numbers. A number of mergers and acquisitions within the sector also signified maturity and consolidation for the industry. The number of captive and third party service providers added up to about 400 companies in the Indian BPO sector. According to industry experts, an educated, young and English speaking population and the cheaper bandwidth were the key factors behind this growth. In addition to India, outsourcing companies were looking at Singapore, China, the Philippines, and Malaysia as outsourcing destinations. In the mid-2000s the Philippines emerged as a promising outsourcing destination for the western world. Indian companies too started establishing operations in the country. By 2008, companies such as Sitel, Genpact, and Citibank had already set up offices there, and were even shifting local talent from India to fill up senior and middle level management positions in the Philippines. In 2008, the BPO industry had been in India for about a decade. In these ten years, it had shown tremendous growth and was no longer limited to being an activity of global MNCs. Leading Indian information technology (FT) software and service organizations had also contributed to the growth of the BPO industry in India. Indian companies offered a bouquet of outsourced services like customer care, medical transcription, medical billing, payroll management, and tax processing. On the strength of this growth, the government identified the information technology enabled...
Words: 1036 - Pages: 5
...engaged in work. Excellent mathematical and analytical ability and electronically knowledgeable. Computer literate and familiar in computer systems, software, and programming. Microsoft Office, Visual Basic, and HTML coding Ability to grasp new technical things quickly as well as system process. Able to express myself clearly and effectively in English Language * * * * * * Awards and Achievements Electronics and Communications Engineering Student Society President, * IECEP UPH-Molino (2011-2012) Engineering Student Council President (2010-2011) Dean’s Lister (2008-2009) Attended various seminars on personal development and engineering related topics. Employment and Responsibilities * Genpact Services LLC * Process Associate/Financial Account * November 20, 2012 – June 2013 * * Assist customers in activating a debit card * Support customers concerns and ensure that all possible resolution is provided first hand regarding the use of a debit card. * Identify possible fraud transactions and scams and endorse it...
Words: 276 - Pages: 2
...The Project Report Sahina Puri & Neha luthra Western International University Res 600 Graduate Research Methods Mrs Shilpi Jain 05 Th March 2010 Table of Contents Acknowledgement..................................................................................................................3 Executive Summary.................................................................................................................4 Introduction.............................................................................................................................5 Explanation of variables...........................................................................................................6 Hypothesis................................................................................................................................7 ACKNOWLEGDEMENT We would like to express our gratitude to all those who gave us the possibility to complete this project special thanks to our Faculty Prof.Shilpi Jain who gave us all support to complete this project and gave us all the possible knowledge regarding the subject which has helped us in understanding Business Research in much depth. ...
Words: 954 - Pages: 4
...XEROX CORPORATION “SWOT is an acronym for the internal strengths and weakness of a firm and the environmental opportunities and threats facing that firm. SWOT analysis is a widely used techniques through which mangers create a quick overview of a company’s strategic situation. The technique is based on the assumption that an effective strategy derives from a sound “fit” between a firms internal resources ( strengths and weakness) and its external situation ( opportunities and threats) a good fit maximizes a firm’s strengths and opportunities and minimizes its weaknesses and threats. Accurately applied, this simple assumption has powerful implications for the design of a successful strategy. XEROX CORPORATION XEROX CORPORATION is a supplier of photocopier’s, printers, and other document systems. It also offers document management services and customized solutions. The company provides one of the document industry’s broadest portfolio of offerings. Digital systems include: colour as well as black- and - white printing and publishing systems, digital presses and book factories. Multifunctional devices, laser and solid ink network printers, copiers and fax machines. Xerox also offers associated software, support and supplies such as toner, paper and ink. The company primarily operates in the U.S. It is headquartered in Stamford. Connecticut and employs about 54,000 people. XEROX CORPORATION STRENGHT’S, WEAKNESSES, OPPURTUNITIES AND THREATS (SWOT) LOCATION OF FACTOR INTERNAL...
Words: 451 - Pages: 2
...Introduction Off-shoring and outsourcing have become especially prevalent in recent years due to the shift in foreign labour markets becoming more competitive, and even favourable in some sectors. It should be noted that domestic examples of outsourcing do not shift the labour market because within the country itself, there are no structural changes. As a result, this paper will focus on outlining the various off-shoring and outsourcing implications and effects on international labour markets. Outsourcing vs. Off-shoring Companies have been able to implement off-shoring and outsourcing because of the phenomenon of lower transportation costs and instant communication across barriers of the world. Outsourcing and off-shoring are often grouped together and defined similarly, however they can be understood and interpreted in many ways. Outsourcing is a division of labour by contracting foreign third-parties abroad. In comparison, off-shoring is a more extreme form of outsourcing. It instead relocates key production sectors abroad, but not core innovative activities. Companies will often setup their own facilities which results in a decrease in foreign unemployment. Specific examples related to off-shoring and outsourcing will be discussed throughout the paper. In a wider spectrum, firms use off-shoring and outsourcing to remain competitive with the ongoing globalization that is present. Both countries involved are able to raise their nation’s GDP by shifting labour...
Words: 3564 - Pages: 15
...ABSTRACT This project is based on “BPO INDUSTRY IN INDIA”. Business Process Outsourcing is the delegation of one or more of the business processes to an external provider, which in turn owns, manages and controls the selected processes based on some specific standards. It was started in India in early 1980’s by the British Airways who set-up their captive unit in Delhi. BPO in India starts with low-end data entry processes, but now it moves up the value chain and deals in core business processes also. Both voice and non-voice BPO Industry exists in India. Various types of services are performed, call centres being the attraction today for the youth. BPO operates through three types of business models viz. - Transactional, Niche and Comprehensive. Finance and Accounting has also set its significant place in BPO pie. In 2008, BPO industry generates USD 12.8 Bn revenue, out of which exports revenue was USD 10.9 Bn. It will achieve USD 14.8 Bn by the end of 2009 (expected) and is expected to achieve USD 60 Bn by 2012 and USD 225 Bn by the end of 2020. Cost competitiveness and talented pool of human resources are the key drivers in the growth of BPO industry, but still some factors such as underdeveloped infrastructure and competition from other low-cost countries are providing challenge to the Indian industry, which needs to be addressed carefully by the cooperation of government, NASSCOM and industry itself. Still, India is shining in the...
Words: 12041 - Pages: 49
...Tayong Bih Instructor: DR. C. IREGBU, Ph.D. Health Financial Management (HSA525) Assignment 1 Company Overview Universal Health Services (UHS) is a health management company that operates in three divisions; behavioral health facilities, acute care hospitals and ambulatory centers throughout the United States, Puerto Rico. Founded since 1978, it has prided itself in delivering top-notch hospital services through its strategy of purchasing already existing strong and successful health care franchises. With its philosophy of integrity, competence and compassion, it has grown its employee population to 68.000 and has established a strong capital position which is enabling it stay an industry leader. (UHS, 2015). As its newly appointed chief financial officer (CFO), one of the many duties but not limited to will be that of a financial operator. In this role, operation will ensure that UHS becomes financially effective or stays financially effective. In order to determine whether this organization stays or is finally stable, conducting a wide range of financial operations starting with an internal financial analysis will be paramount. One of the first tools utilized is a trend analysis. This tool uses UHS’s revenues generated from 2012 through 2014. |Year |2012 |2013 |2014 | |Revenue |6961.4 |7283.82 |8065.33 | |Expense ...
Words: 1124 - Pages: 5
...Cracking the Growth Code in IT-BPO Mergers As the market matures, consolidation can be the key to growth. Most IT-BPO companies in India have a focused M&A strategy to build growth momentum. But what will it take for these strategies to pay off? Cracking the Growth Code in IT-BPO Mergers 1 India has been the world’s dominant destination for information technology (IT) and business process outsourcing (BPO) services. However, as the market matures the industry has experienced a slowdown in growth, pushing IT-BPO providers toward focused M&A strategies to build and sustain growth momentum. Growth through M&A is now a core strategy influenced by the need to: • Fill gaps in service portfolios or geographic presence, to meet client demands and compete with the global majors; examples include Infosys’ acquisition of Lodestone to tap its European customer base, Wipro’s acquisition of Opus CMC to tap into its capabilities in high-end mortgage BPO, and Genpact’s acquisition of Triumph Engineering to bolster engineering capabilities • Manage cash reserves more effectively to meet shareholders’ expectations • Capture opportunities from client divestitures of services assets; examples include Cognizant’s acquisition of ING’s and CoreLogic’s captives, TCS’ and Wipro’s acquisition of Citigroup’s captives, and Tech Mahindra’s acquisition of Hutch BPO Done well, M&A strategies can help Indian players tap into $2 billion to $4 billion in revenues each year. Yet, about 70 percent of...
Words: 3559 - Pages: 15
...BUSINESS PROCESS OUTSOURCING ABOUT BPO BPO stands for Business Process Outsourcing. There is a common misconception that B.P.O. and call centers, mean one and the same. A call centre is a remote location in India wherein calls made by customers abroad are routed to India by means of telecommunication equipments. This call is answered by call centre agents who are trained to speak in an accent which the customer can understand. This accent is commonly referred to as Neutral Accent Coming to the term Business Process Outsourcing, let us understand the term in a simple way by breaking it up. There is a business. Each business has got a process. A process means a specific way or method of doing a job. Those jobs which are routine in nature, are given to countries outside India, to save money by way of salaries. OVERVIEW OF VARIOUS CAREER OPPORTUNITIES IN THE BPO INDUSTRY * Voice Process (Inbound and Outbound) * Semi Voice Process or Back Office Support * Medical Transcription * Medical Billing * Data Entry * E-Mail Support * Knowledge Process Outsourcing * Recruitment Process Outsourcing * Education Process Outsourcing * Legal Process Outsourcing * Technical Writing * Content Writing * Web Designing ABOUT NASSCOM NASSCOM stands for National Association of Software and Servicing Companies It regulates the functioning of the IT and ITES industry IT means Information Technology which includes software programming and ERP...
Words: 1729 - Pages: 7
...Group 2 | ------------------------------------------------- LBO Financing in India Group 2 | ------------------------------------------------- LBO Financing in India Debasish Mishra G13073 Manvendra Mahto G13081 Ranjit Rawat G13095 Vikram Bhatt G13116 Debasish Mishra G13073 Manvendra Mahto G13081 Ranjit Rawat G13095 Vikram Bhatt G13116 A leveraged buyout (LBO) is when a company or single asset (e.g., a real estate property) is purchased with a combination of equity and significant amounts of borrowed money, structured in such a way that the target's cash flows or assets are used as the collateral (or "leverage") to secure and repay the money borrowed to purchase the target-company/asset. Since the debt (be it senior or mezzanine) has a lower cost of capital (until bankruptcy risk reaches a level threatening to the lender[s]) than the equity, the returns on the equity increase as the amount of borrowed money does until the perfect capital structure is reached. As a result, the debt effectively serves as a lever to increase returns-on-investment (ROI). The purpose of a LBO is to allow an acquirer to make large acquisitions without having to commit a significant amount of capital. A typically transaction involves the setup of an acquisition vehicle that is jointly funded by a financial investor and management of the target company. Often the assets of the target company are used as collateral...
Words: 2273 - Pages: 10
...ive Analytics World for Manufacturing – June 17 & 18, 2014 Venue: McCormick Place Speaker proposal deadline: November 1, 2013 Speakers will be notified by: December 31, 2013 If you would like to receive PAW call-for-speakers announcements and notifications as they arise for future PAW events, please provide your email address here: Sign up for call-for-speaker notifications Email Address: All speakers: Please read this call for speakers in its entirety before proceeding to the speaker proposal form (below). Software vendors: If you are a software vendor, read this restriction on speaking. Join Predictive Analytics World (PAW) for Manufacturing to share how predictive analytics delivers a business impact for your organization. PAW Manufacturing is the only conference of its kind, with sessions and content reaching: Across business applications - For what purpose is predictive analytics deployed? Across vendors of solutions and software - How is predictive analytics deployed? Dedicated to the Manufacturing Industry Please read more about the scope, objective and target audience of this conference on the about, FAQ and attendee demograpics pages. Present Your Case Studies PAW Manufacturing provides speakers the opportunity to present predictive analytics case studies, deployment successes and lessons learned. At this event, potential consumers of predictive analytics witness proof demonstrating it's more than just a bunch of great ideas - predictive...
Words: 1995 - Pages: 8
...General Electric General Electric Company | | Type | Public | Traded as | NYSE: GE [1]Dow Jones Industrial Average Component S&P 500 Component | Industry | Conglomerate | Founded | Schenectady, New York, U.S. (1892) | Founder(s) | Thomas Edison, Elihu Thomson, Charles Coffin, Edwin Houston | Headquarters | Fairfield, Connecticut, [2]U.S. | Area served | Worldwide | Key people | Jeffrey Immelt (Chairman & CEO) | Products | Appliances, aviation, consumer electronics, electrical distribution, electric motors, energy, entertainment, finance, gas, healthcare, lighting, locomotives, oil, software, water, weapons, wind turbines | Revenue | US$ 147.359 billion [3] (2012) | Operating income | US$ 17.406 billion [3] (2012) | Net income | US$ 13.641 billion [3] (2012) | Total assets | US$ 685.300 billion [3] (2012) | Total equity | US$ 123.000 billion [3] (2012) | Employees | 301,000 [3](2012) | Subsidiaries | GE Capital, GE Energy,GE Home & Business Solutions, GE Technology Infrastructure, GE Aviation NBCUniversal [4](49%) | Website | GE.com [5] | General Electric Company, or GE (NYSE: GE [1]), is an American multinational conglomerate corporation incorporated in Schenectady, New York and headquartered in Fairfield, Connecticut, United States.[2][6] The company operates through four segments: Energy...
Words: 9403 - Pages: 38
...The Reality of Media in India In the by now tedious cliché, India, with a population of 1.22 billion (122 crores) and with an elected parliament, is supposed to be the largest democracy in the world. The relation between democracy and size is problematic. In small communities, voters can be presumed to have some personal knowledge of both candidates and issues arising from their life experience. But democracy in such communities in India is, to put it very mildly, slight. The various Panchayat systems set up to implement the 73rd and 74th Constitutional Amendments are deprived of either significant jurisdiction or even minimal resources, and in most cases both. The sole exception is in West Bengal, where the Panchayat system was created fifteen years before the 73rd Amendment, and developed into real -- if flawed -- organs of local self-government. In consequence panchayat elections in West Bengal alone in all of India are truly serious matters and, as we are at the time of writing painfully aware, reflect a democracy increasingly overshadowed by gangsterism and force. But, for the rest, "democracy" amounts to periodical electoral exercises where the electors choose among candidates and programmes not on the basis of their personal knowledge or life experience but on information received from the media. If such democracy is to be meaningful, the first condition is that reasonably accurate information must be available. But the ground realities show that the ingredients...
Words: 2735 - Pages: 11
