PCB Piezotronics, Inc.
3425 Walden Avenue
Depew, NY 14043-2495

Quality Management System
Policy Manual
Documentation
Level: I

“Total Customer Satisfaction”

Quality Management System
Policy Manual
Table of Contents
Section
Table of Contents
Information Page
Corporate Profile and Information

Page
1
2
3

Introduction
Quality Policy
Organization Structure
Identification of Level II Process Procedures

7
8
9
12

Requirements:
4 Quality Management System
4.1 General Requirements
4.2 Documentation Requirements

13
13
13

5
5.1
5.2
5.3
5.4
5.5
5.6

Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and Communication
Management Review

14
14
14
14
14
14
15

6
6.1
6.2
6.3
6.4

Resource Management
Provision of Resources
Human Resources
Infrastructure
Work Environment

15
15
15
15
16

7
7.1
7.2
7.3
7.4
7.5
7.6

Product Realization
Planning of Product Realization
Customer-Related Processes
Design and Development
Purchasing
Production and Service Provision
Control of Monitoring and Measuring Devices

16
16
17
17
18
19
20

8
8.1
8.2
8.3
8.4
8.5

Measurement, Analysis and Improvement
General
Monitoring and Measurement
Control of Nonconforming Product
Analysis of Data
Improvement

20
20
21
22
22
22

Sequence and Interaction of Processes
Glossary of Terms
Bibliography

Quality System Manual

Level: I

Revision: J

24
25
25

Revision Date: 03/17/2016

1

Quality Management System
Policy Manual

Information:
Document Title:

Quality Management System - Policy Manual

Document Identification:

QSM

Issuer:

David J. Dulanski - Quality Assurance Manager
- Quality Management System Representative
- Calibration Laboratory Services Manager
- Lead Assessor