...prices - Increasing spend per visit by consumer-driven N.P.D | Focus | A niche market strategy is not suitable; focus is on mass market & intense penetration with diversification of products/services | Cost Leadership | Low prices is not congruent to the Brand Values of Starbuck’s - Premium price for high quality products & customer service/experience | Fig 3. Porter’s 5 Forces - Market Attractiveness – 60% of consumers have not altered coffee habits in recession Competitive Rivalry Mature & Fierce * Branded coffee shops focus on premiumisation & quality of services - Barista expertise to emphasise their ‘added value’ * Independents have flexibility and are as present as Branded * Market dominated by a Large Global companies: Starbucks, Costa, Caffe Nero, Caffe Ritazza and a large number of independents * Non-specialists – McDonalds - attracting new customers through coffee moments – top coffee seller in the UK & Greggs – a low-cost alternative | Bargaining Power of Suppliers * Strong ethical ‘Fairtrade’ stance...
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...Author: Group 2 Course: Operation Management SERVICE QUALITY IN STARBUCKS COFFEE An in-depth study ABSTRACT This report has been prepared to analyze the processes and strategies such as control of operations systems, design and planning of Starbucks. Theoretical frameworks have been applied to evaluate the company’s operational strategy in terms of its products and services offering. While the report considers Starbucks overall strategy, it also focuses on the daily operations of Starbucks franchises. The study evaluates how Starbucks has been able to position itself as a leader in its market segment and analyses the strengths and weakness in the company’s existing strategy. Upon dissecting various aspects of the company’s processes, it provides an appreciation of the company’s efforts to continuously evolve in the changing market conditions by incorporating new product design and being innovative to stay at parity with its competition. Finally, upon identifying the areas of improvement in the company’s existing strategy, the report conclusion discusses about lesson learned and possible recommendations that can be incorporated in order to further ensure operational efficiency thereby maximizing profits and increasing its value offering. Page 1 of 31 Table of Contents ACKNOWLEDGEMENT .............................................................Error! Bookmark not defined. ABSTRACT ..........................................................
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...against women, and a violation of a woman’s most basic human rights. While society attempts to normalize prostitution on a variety of levels (discussed later in this paper), prostituted women are subjected to violence and abuse at the hands of paying “clients.” For the vast majority of prostituted women, “prostitution is the experience of being hunted, dominated, harassed, assaulted and battered.” 3 It is “sexual terrorism against women at the hands of men and little is being done to stop the carnage.”4And in “no other so-called profession are so many women murdered each year.” 5 More than anything, prostitution is not a choice, as some claim. Survivors of prostitution have described it as “the choice made by those who have no choice.” 6 The global forces that “choose” women for prostitution include, among others, gender discrimination, race discrimination, poverty, abandonment,...
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...SIXTH EDITION STRATEGIC MANAGEMENT IN ACTION Mary Coulter Missouri State University Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editor in Chief: Stephanie Wall Senior Acquisitions Editor: April Cole Editorial Project Manager: Claudia Fernandes Director of Marketing: Maggie Moylan Senior Marketing Manager: Nikki Ayana Jones Marketing Assistant: Gianna Sandri Senior Managing Editor: Judy Leale Production Project Manager: Kelly Warsak Senior Operations Supervisor: Arnold Vila Operations Specialist: Cathleen Petersen Creative Director: Blair Brown Senior Art Director: Kenny Beck Text Designer: LCI Design Cover Designer: LCI Design Cover Art: Svetoslav Iliev/Shutterstock.com Permission Specialist: Brooks Hill-Whilton Media Project Manager, Production: Lisa Rinaldi Senior Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management and Composition: Integra Printer/Binder: RRD/Willard Cover Printer: Lehigh-Phoenix Color Text Font: 10/12, Times LT Std Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Copyright © 2013, 2010, 2008 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights...
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...The White Tiger Summary The entire novel is narrated through letters by Balram Halwai to the Premier of China, who will soon be visiting India. Balram is an Indian man from an impoverished background, born in the village of Laxmangarh. Early on, he describes his basic story: he transcended his humble beginnings to become a successful entrepreneur in Bangalore, largely through the murder Mr. Ashok, who had been his employer. Balram also makes clear that because of the murder, it is likely that his own family has been massacred in retribution. In Laxmangarh, Balram was raised in a large, poor family from the Halwai caste, a caste that indicates sweet-makers. The village is dominated and oppressed by the “Four Animals,” four landlords known as the Wild Boar, the Stork, the Buffalo, and the Raven. Balram's father is a struggling rickshaw driver, and his mother died when he is young. The alpha figure of his family was his pushy grandmother, Kusum. Balram was initially referred to simply as “Munna,” meaning “boy," since his family had not bothered to name him. He did not have another name until his schoolteacher dubbed him Balram. The boy proved himself intelligent and talented, and was praised one day as a rare “White Tiger” by a visiting school inspector. Unfortunately, Balram was removed from school after only a few years, to work in a tea shop with his brother, Kishan. There, he furthered his education by eavesdropping on the conversations of shop customers. Balram feels that...
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...MARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE STUART Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Microsoft®...
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...MARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE STUART Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Microsoft®...
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...BJ’S RESTAURANTS, INC. 2012 ANNUAL REPORT INCREASE IN REVENUES TO $708.3 MILLION 14 % % Resonating with the consumer. INCREASE IN COMPARABLE RESTAURANT SALES 3.2 11 % INCREASE IN OPERATING WEEKS $ 31.4Million fISCAL 2012 NET INCOME $ 1.09 fISCAL 2012 NET INCOME PER DILUTED SHARE BJ’S RESTAURANTS, INC. INVESTING IN QUALITY A loyalty proven by our financial results. 61 2 3 5 4 1 2 1 1 3 6 1 28 1 11 selected financial highlights (dollars in thousands, except per share amounts) Revenues Net Income Net Income Per Share: Basic Diluted Total Assets Shareholders’ Equity Number of Restaurants at Year End Comparable Restaurant Sales Increase (Decrease) $ $ 2012 $ 708,325 $ 31,409 1.12 1.09 2011 $ 620,943 $ 31,570 $ $ 1.14 1.08 2010 $ 513,860 $ 23,162 $ $ 0.86 0.82 2009 $ 426,707 $ 13,038 $ $ 0.49 0.48 2008 $ 374,076 $ 10,308 $ $ 0.39 0.39 $ 566,876 $ 371,834 130 3.2% $ 502,079 $ 332,449 115 6.6% $ 430,085 $ 287,826 102 5.6% $ 381,122 $ 252,979 92 (0.8%) $ 335,209 $ 232,277 82 (0.3%) TOTAL LOCATIONS / JANUARY 1, 2013 130 We opened 16 new restaurants, including one relocation, which translates into an Certain statements in this Annual Report and all other statements that are not purely historical constitute “forward-looking” statements for purposes of the Securities Act of 1933 and the Securities and Exchange Act of 1934, as amended, and are intended to be covered by...
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...c MARKETING 7E People real Choices This page intentionally left blank MARKETING 7E People real Choices Michael R. SAINT JOSEPH S SOLOMON ’ U OLLINS NIVERSITY Greg W. MARSHALL R C STUART OLLEGE Elnora W. THE UNIVERSITY OF SOUTH CAROLINA UPSTATE Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Acquisitions Editor: Melissa Sabella Director of Editorial Services: Ashley Santora Editorial Project Manager: Kierra Bloom Editorial Assistant: Elisabeth Scarpa Director of Marketing: Patrice Lumumba Jones Senior Marketing Manager: Anne Fahlgren Marketing Assistant: Melinda Jensen Senior Managing Editor: Judy Leale Project Manager: Becca Richter Senior Operations Supervisor: Arnold Vila Creative Director: Jon Christiana Senior Art Director: Blair Brown Text and Cover Designer: Blair Brown Media Project Manager, Production: Lisa Rinaldi Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management: S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Bindery: Courier/Kendalville Cover Printer: Courier/Kendalville Text Font: Palatino Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook...
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...CQ Researcher Published by CQ Press, a division of Congressional Quarterly Inc. thecqresearcher.com Human Trafficking and Slavery Are the world’s nations doing enough to stamp it out? F rom the villages of Sudan to the factories, sweatshops and brothels of India and South Asia, slavery and human trafficking still flourish. Some 27 million people worldwide are held in some form of slavery, forced prostitution or bonded labor. Some humanitarian groups buy captives’ freedom, but critics say that only encourages slave traders to seize more victims. Meanwhile, nearly a million people Abducted from her village in southern Sudan when she was 6 years old, Akuac Malong was enslaved in northern Sudan until she was freed at age 13. are forcibly trafficked across international borders annually and held in captivity. Even in the United States, thousands of women and children from overseas are forced to become sex workers. Congress recently strengthened the Trafficking Victims Protection Act, but critics say it is still not tough enough, and that certain U.S. allies that harbor traffickers are treated with “kid gloves” for political reasons. I N S I D E THIS ISSUE THE ISSUES ......................275 BACKGROUND ..................282 CHRONOLOGY ..................283 CURRENT SITUATION ..........287 AT ISSUE ..........................289 OUTLOOK ........................291 The CQ Researcher • March 26, 2004 • www.thecqresearcher.com Volume...
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...CHECK YOUR ENGLISH VOCABULARY FOR I E L T S Rawdon Wyatt A & C Black Ⴇ London First edition published 2001 by Peter Collin Publishing, reprinted 2002 This second edition published in Great Britain 2004 by Bloomsbury Publishing Plc Reprinted 2005, 2007 by A & C Black Publishers Ltd 38 Soho Square, London W1D 3HB © Rawdon Wyatt 2004 All rights reserved. No part of this publication may be reproduced in any form without the permission of the publishers. British Library Cataloguing in Publication Data A CIP entry for this book is available from the British Library ISBN: 978 0 7136 7604 4 eISBN-13: 978-1-4081-0157-5 Text typeset by A & C Black Printed in the UK by Caligraving Ltd This book is produced using paper that is made from wood grown in managed, sustainable forests. It is natural, renewable and recyclable. The logging and manufacturing processes conform to the environmental regulations of the country of origin. ii Introduction This workbook has been written for students who are planning to sit either the general training or the academic modules of the IELTS exam. It covers some of the main vocabulary points that you will need for, or come across in, the listening, reading, writing and speaking sections of the exam. We hope that you find the modules in this book useful and that the vocabulary you acquire will help you to achieve the grade you want in the IELTS. Good luck! about this workbook About this workbook Structure...
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...CSS GENERAL KNOWLEDGE MCQS General Knowledge Q/A Q/A 1. The river Danube rises in which country? Germany. 2. Which US state has the sugar maple as its state tree and is the leading US producer of maple sugar? Vermont. 3. Which country is nicknamed ‘The Cockpit of Europe’ because of the number of battles throughout history fought on its soil? Belgium. 4. What is the capital of Libya? Tripoli. 5. Apart from French, German and Romansch, what is the fourth official language of the Switzerland? Italian. 6. Which country is the world’s largest producer of coffee? Brazil. 7. In which city was the world’s first underground train was service opened in 1863? London. 8. How many pairs of ribs are there in the human body? 12. 9. Which country is separated form Ethiopia by the Red Sea? Yemen. 10. What is the main port of Italy? Genoa. 11. Mount Logan is the highest peak in which country? Canada. 12. In which state is Harvard University? New Jersey. 13. Which is larger: Norway or Finland? Finland. 14. Which city was the first capital of the Kingdom of Italy until 1865? Turin. 15. What is measured by an ammeter? Electric current. 16. What is a rhinoceros horn made of? Hair. 17. Which three countries, apart from the former Yugoslavia, share borders with Greece? Albania, Bulgaria, Turkey. 18. The Palk Strait separates which two countries? India and Sri Lanka. 19. Ga is the symbol for which element? Gallium. 20....
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...“It doesn‟t have to be complicated. You and me and a mutual attraction. It doesn‟t come much simpler than that.” “Good times—is that all you‟re about?” Ellie shook her head. “Of course you are. Men like you always are.” “Men like me?” “Arrogant, ego as wide as the blue Aussie sky. Always looking out for number one.” Matt studied her. The telltale blush, the sparkle in those eyes, the way her fingers played over the back of the chair. “You‟re a contradiction, do you realize that? You say you don‟t want complicated, yet you‟re rejecting simple. What do you want, Ellie Rose?” Her mouth tightened and she swept to the door, yanked it open. Then she turned and glared back at him. “With you, Matt McGregor? Nothing. I just want to be left alone.” When not teaching or writing, ANNE OLIVER loves nothing more than escaping into a book. She keeps a box of tissues handy—her favorite stories are intense, passionate, against-all-odds romances. Eight years ago she began creating her own characters in paranormal and time-travel adventures, before turning to contemporary romance. Other interests include quilting, astronomy, all things Scottish and eating anything she doesn‟t have to cook. Sharing her characters‟ journeys with readers all over the world is a privilege…and a dream come true. The winner of Australia‟s Romantic Book of the Year Award for short category in both 2007 and 2008, Anne lives in Adelaide, South Australia, and has two adult children. Visit her website at www.anne-oliver...
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...The Oxford 3000™ The keywords of the Oxford 3000 have been carefully selected by a group of language experts and experienced teachers as the words which should receive priority in vocabulary study because of their importance and usefulness. The selection is based on three criteria. The words which occur most frequently in English are included, based on the information in the British National Corpus and the Oxford Corpus Collection. (A corpus is an electronically held collection of written or spoken texts, often consisting of hundreds of millions of words.) However, being frequent in the corpus alone is not enough for a word to qualify as a keyword: it may be that the word is used very frequently, but only in a narrowly defined area, such as newspapers or scientific articles. In order to avoid including these restricted words, we include as keywords only those words which are frequent across a range of different types of text. In other words, keywords are both frequent and used in a variety of contexts. In addition, the list includes some very important words which happen not to be used frequently, even though they are very familiar to most users of English. These include, for example, words for parts of the body, words used in travel, and words which are useful for explaining what you mean when you do not know the exact word for something. These words were identified by consulting a panel of over seventy experts in the fields of teaching and language study. The words of the Oxford...
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...First published by The Writer’s Coffee Shop, 2011 Copyright © E L James, 2011 The right of E L James to be identified as the author of this work has been asserted by her under the Copyright Amendment (Moral Rights) Act 2000 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part maybe reproduced, copied, scanned, stored in a retrieval system, recorded or transmitted, in any form or by any means, without the prior written permission of the publisher. This book is a work of fiction. Names, characters, places and incidents are either a product of the author’s imagination or are used fictitiously. Any resemblance to actual people living or dead, events or locales is entirely coincidental. The Writer’s Coffee Shop (Australia) PO Box 2013 Hornsby Westfield NSW 1635 (USA) PO Box 2116 Waxahachie TX 75168 Paperback ISBN-978-1-61213-028-6 E-book ISBN-978-1-61213-029-3 A CIP catalogue record for this book is available from the US Congress Library. Cover image by: © Papuga2006 | Dreamstime.com Cover design by: Jennifer McGuire www.thewriterscoffeeshop.com/ejames E L James is a TV executive, wife, and mother of two, based in West London. Since early childhood, she dreamt of writing stories that readers would fall in love with, but put those dreams on hold to focus on her family and her career. She finally plucked up the courage to put pen to paper with her first novel, Fifty Shades of Grey. E L James is currently working on the sequel...
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