Best Buy Co, Inc.: Sustainable Customer Centricity Model Student’s Name
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Resources (i) Tangible resources
Best Buy is one of the world largest multi-channel consumer electronics retailer in the world with several stores in Mexico, US, UK, Canada and China .Tangible resources are very important to Best Buy. For example, they have right number of stores each with up to date furnishings. It’s technology oriented with consumer electronics as of one the major key resource of the company. The stores have a long supply chain of electronic devices and dominate the brick and mortar online market. TVs and Audio, Cars and GPS, Camera and camcorders, Computers, Video games and gadgets, office electronics and home appliances are some of the products of found in the outlets of Best Buy Company. The outlets also have Geek Squad capabilities to provide installation services and product repairs (Charles et al, 2012). (ii) Human resources
One of the key non tangible assets of the company is the human resource. Over the past few years the company has transformed itself into a more customer centric company with more than 140,000 employees who engage with close to 1.6 billion customers in their stores, online or via mobile. Their strong brand presence has established through their knowledgeable staff, which in turn has developed to from the well-established corporate culture. In order to increase its specialty in the retail market it has it has reinvented its Human resources by outsourcing strategic administration and transactional functions to Accenture HR services (Kachru 2013). Hubert Joly is the president and chief executive officer and runs the corporate functions of the company. Other senior