...WORKFORCE DIVERSITY AT IBM: A GLOBAL HR TOPIC THAT HAS ARRIVED J. T. (Ted) Childs Jr. To be successful, global companies must continue to look toward the future, and CEOs, senior line and HR management, and diversity leaders play a key role in that process. Workforce diversity cannot be delegated; it must be a partnership. Although the HR team plays the key staff role, total delegation from the top, without active involvement, is a recipe for failure. IBM considers diversity a business imperative as fundamental as delivering superior technologies in the marketplace. To ensure that talented people can contribute at the highest possible level, the company insists on a workplace that is free of discrimination and harassment and full of opportunity for all people. © 2005 Wiley Periodicals, Inc. Today, workforce diversity is a global workplace and marketplace topic. Any business that intends to be successful must have a borderless view and an unyielding commitment to ensuring that workforce diversity is part of its day-to-day business conduct. Success also must be measured as it pertains to a company’s composition and program content. A company’s management team must ask itself, “Do we look like our customers, at all levels of our business?” “Do our programs reflect an understanding of the demand for talent in a competitive worldwide marketplace?” “Is our business culture one that fosters inclusiveness and tolerance in each country where we do business?” and, most important...
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...IVEy Richard Ivey School of Business The University of Western Ontario 910E08 IBM CANADA LTD.: IMPLEMENTING GLOBAL STRATEGY Ken Mark wrote this case under the supervision of Professor Deborah R. Compeau solely to provide material for class discussion. The authors do not intend to iIIustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorizalion by any reproduction rights organizalion. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, e/o Richard Ivey School of Business, The University of Western Ontario, London, Onterio, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2010, Ivey Management Services Version: (A) 2010-03-29 INTRODUCTION "Sorne managers are asking us to delay the switch from our locally supported CRM software to the new global application," said Peter Silvanovich, business transformation executive, Sales & Distribution, IBM Canada Ud. (IBM Canada). Silvanovich had responsibility for - among other things - introducing, maintaining and retiring software programs to support IBM Canada's business needs. On October 12, 2009, Silvanovich...
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...Zoomlion combines quality, efficiency and global value with SAP and IBM How do you manage thousands of contracts and service engineers, and ensure that work quality, efficiency and value are maintained? Zoomlion Heavy Industry Science & Technology Development Co Ltd deployed a combination of SAP® ERP, SAP CRM, SAP mobile solutions with Global Positioning System (GPS) sensors and analytic modeling solutions to help plan, predict and control its projects and labor, worldwide. Designed with assistance from IBM® Global Business Services® and supported by IBM technology, Zoomlion’s after-sales staff have near-instant access to high-quality diagnostic resources from anywhere with internet connectivity – helping Zoomlion’s customers to resolve problems fast, avoid delays and keep business moving. Through organic growth and strategic corporate acquisitions, Zoomlion has maintained a compound annual growth rate of 65 percent for 20 years. Today, the company is dramatically accelerating its business expansion, and has merged with nine separate enterprises in the last four years. Overview Challenge China-based construction equipment manufacturer Zoomlion wanted to keep driving rapid growth – but expansion made it difficult to ensure highly efficient management and customer-centric marketing and service. Solution Zoomlion standardized its business processes with SAP ERP and CRM solutions, and created a centralized information platform, complete with mobile solutions for staff on the...
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...IBM Global Business Services IBM Institute for Business Value Attaining sustainable growth through corporate social responsibility Corporate Social Responsibility IBM Institute for Business Value IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive brief is based on an in-depth study by the Institute’s research team. It is part of an ongoing commitment by IBM Global Business Services to provide analysis and viewpoints that help companies realize business value. You may contact the authors or send an e-mail to iibv@us.ibm.com for more information. Attaining sustainable growth through corporate social responsibility By George Pohle and Jeff Hittner A growing body of evidence asserts that corporations can do well by doing good. Well-known companies have already proven that they can differentiate their brands and reputations, as well as their products and services, if they take responsibility for the well-being of the societies and environments in which they operate. These companies are practicing Corporate Social Responsibility (CSR) in a manner that generates significant returns to their businesses. Corporate Social Responsibility is the way companies manage their businesses to produce an overall positive impact on society through economic, environmental and social actions. Introduction Just as the Internet...
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...| | |IBM’s Decade of Transformation: Turnaround to Growth | |Team 5 Case Analysis | | | | | | | |“More importantly, the passion that had come from surviving its ‘near-death experience’ and then riding the wave of what many in the company | |were beginning to call the ‘next big thing’ captured the imagination and focused the energy of a demoralized workforce looking for a reason to| |reengage in building for the future.”—Lou Gerstner | | | | ...
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...it’s more of a marketing issue. CEOs, senior line and HR management, and diversity leaders play a key role in this process. For that reason, for example, IBM decided to view the issues surrounding diversity on a global scale from the workplace to the marketplace. That’s is why IBM has created an innovative global strategic framework that it is “as broad and diverse as the costumer base it serves in 165 countries” (Human Resources Management, 2005, Vol. 44, No.1, p. 75). In the article written by J.T. (Ted) Child Jr., the Vice President of Global Workforce Diversity for IBM acknowledges the importance of workforce diversity to their business, culture as well as a keystone of their values. He recognizes that HR department plays a large role in instituting diversity, however the company must come together to achieve that purpose. Managers at IBM are asking all the right questions when implementing the key principles of diversity. The company reflects the broad variety of costumer it has at all levels. Effective marketing happens when the company identifies the needs of costumers, therefore delivering products and costumer service that fulfills demand, whether is a religious practice, race, gender, disability, sexual orientation, it must contain passion and leadership. To illustrate the idea of leadership, J.T. (Ted) Child Jr., during his 37-year career takes by example and inspiration Jackie Robinson of the Brooklyn Dodgers and Tom Watson Jr. of IBM. In 1947, Robinson was the...
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...Reaction Report of IBM case 1. Description of the Case: New facts and illustrations - Nobody believed that IBM would face a crisis because it had achieved huge success before 1990. However, the company finally faced difficulties. In order to save the IBM, Gerstner was new in office as a CEO in 1993. He started innovative measures such as decreasing cost, communicating clearly, restructuring organization, and connecting with key customers to solve the problems. In addition, he reorganized as one IBM and created the foundation for growth, and then shift to high growth and the search for “the next big thing”. As a result, shifting its strategy from marketing and selling specific products and services to marketing and selling solutions to problems that have yet fully defined, IBM becomes the company which Warren Buffett prefers most from the collapsing company by competition with cheaper PC made by Chinese and American company such as Compaq and dell. From this case of IBM in early, we can learn that large established companies such as IBM can be difficult to build successful and sustainable new business. First of all, being elated by existing success, employees couldn’t notice the change of market. In addition, well-aligned business model is necessary for success, but tight alignment can also make it difficult to change. If business models fail to successfully evolve overtime, misalignment with the environment can occur. 2. Key questions and issues of case & Analysis 1)...
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...IBM Global Business Services Human Capital Management Achieving success in a globally integrated world: Enabling an adaptable workforce 2 You’ve remodeled your supply chain. Optimized your IT infrastructure. Overhauled your financials. But you’re still not getting the results you expect. So what’s missing? Like many companies, you may be overlooking your most valuable asset: your people. While human capital is an organization’s single largest resource, many companies don’t utilize their workforce to its fullest — even when they’ve been successful in maximizing other strategic business areas — leaving a huge opportunity untapped. By looking to the workforce to improve enterprise adaptability, innovation and productivity, corporate leaders can differentiate their businesses and stay ahead of the competition. Yet, to achieve true differentiation, companies must develop a more responsive, flexible and resilient workforce by finding better ways to source talent, allocate resources across competing initiatives, measure performance and build vital capabilities and skills. This requires developing programs that focus on workforce performance, identifying and employing talent globally, working collaboratively to accelerate change, generating innovation and producing measurable business results — now and into the future. 3 Providing solutions based on solid research IBM’s Global Human Capital Study 2008, which reflects the insights of over 400 senior executives...
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...ENVIRONMENTAL ISSUES IN BUSINESS Name: Institution: Instructor: Introduction Environmental management refers to the process of dealing with various environmental issues that arise from an organization’s operations. Environmental management includes all the technologies and activities essential in controlling the environmental performance of an organization. Environmental management systems (EMS) refers to the comprehensive management strategies organizations apply in responding to environmental issues through the integration of environment-conscious thinking in all business management aspects and operating systems. The environmental management systems focus on ensuring that organizations manage various environmental impacts associated with their activities. Environmental management systems are critical components of organizations alongside strategic planning, public relations productivity, and product quality. Environmental management systems are critical in the marketplace success of various organizations since consumers are attracted to businesses that focus on sustainable development and environmental integrity issues. The ISO 14000 family of international certifications provide guidelines about different environmental management issues and they are the benchmarks used by many multinational companies in evaluating their environmental activities (Rondinelli and Vastag 2000). For instance, the ISO 14001 certification provides the conditions of developing environmental...
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...Harvard Business School The Emergence of a Global PC Giant: Lenovo’s Acquisition of IBM’s PC Division A Final Paper Submitted to Professor Mihir Desai By John Ackerly Måns Larsson Cambridge, MA December 2005 The Emergence of a Chinese Global PC Giant: Lenovo’s Acquisition of IBM’s PC Division By John Ackerly & Måns Larsson 1/28 Introduction On May 1, 2005, the Lenovo Group acquired IBM’s personal computing division (IBM PC) for $1.25 billion, achieving the goal of its ambitious founder, Liu Chuanzhi, to create a global PC manufacturing powerhouse. By transforming itself from an upstart company focused on its domestic market, Lenovo joined an exclusive club of Chinese companies, such as Huawei and TCL, which compete head-to-head with leading multinational corporations. Without the involvement of western private equity firms – Texas Pacific Group (TPG), Newbridge Capital,1 and General Atlantic Partners (GA) – this transaction may never have been consummated. Each firm brought crucial expertise and credibility that helped mitigate the significant financial, operational and cultural risks inherent in a large scale, cross-border transaction. Many believe that these efforts opened a new chapter in the growth of China’s economy and its integration with the West. As Bill Grabe, GA’s representative on Lenovo’s board, stated: “Lenovo’s acquisition of IBM mark the start of something bigger. In the future, we will see more Chinese global giants emerging through cross-border M&A.”2...
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...MARQUIS ROSABETH MOSS KANTER IBM: The Corporate Service Corps In February of 2009, Kevin Thompson, program manager for the IBM Corporate Services Corps sat down with Stanley Litow, Vice President of Corporate Citizenship and Corporate Affairs, and Robin Willner, Vice President of Global Community Initiatives at IBM. They had recently received the results of an independent evaluation of the first 100 participants in IBM’s new employee leadership development program called the Corporate Service Corps (CSC). The CSC was an international community service assignment for high-potential IBM employees and 2008 was its pilot year. 11 teams of IBM’s best global employees had been deployed to work for local partners, frequently non-governmental organizations (NGOs), in locations such as Ghana, Tanzania, Romania, Philippines and Vietnam. Each team had worked for a month on projects as diverse as digitizing the supply chain of the Ghanaian handicraft sector to establishing a strategic plan for the Davao City Chamber of Commerce in the Philippines that would maximize job creation among locally owned small businesses. IBM had high hopes for this program, both as a way to deliver social value to emerging markets, but also as an important strategic business initiative. As globalization had proceeded, IBM CEO Samuel J. Palmisano had focused extensively on making global integration successful and how the new business environment would require globalizing IBM from the “bottom-up.” The CSC was...
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...IBM’s International Assignment in India ------------------------------------------------- Executive Summary Despite years of war and economic setbacks, India has emerged as one of the world’s most promising emerging markets. Many international firms have sought to gain a foothold in India for two reasons. One reason is to target a massive market with the fourth largest purchasing power in the world, and another is to utilize a seemingly abundant supply of low cost yet skilled English speaking labor. IBM is one of these companies and has seen great success in India in the past decades. IBM’s Indian subsidiary now earns 30% of the company’s total revenue, but recent changes in both India and IBM present a new set of challenges for the company’s continued presence in India. This paper seeks to identify these challenges and offer potential solutions to how IBM can continue to grow their highly profitable operations in India. Vivek Sahay Roni Sims Hank Scurry Nidhi Prakash Spoorthi Purumala India Overview With the world’s fourth largest GDP in purchasing power parity and second largest population base, India has been a popular market in the past two decades, particularly in the IT sector. The country has undergone a lot of growth in the past century. After becoming independent from British rule in 1947, the subcontinent underwent a period of violence, including two wars with Pakistan and one with China. The last war ended in 1971; however, tensions with both the countries remain...
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...IBM Business Consulting Services IBM Institute for Business Value Strategy and Change Going global Prospects and challenges for Chinese companies on the world stage In association with IBM Institute for Business Value IBM Business Consulting Services, through the IBM Institute for Business Value, develops factbased strategic insights for senior business executives around critical industry-specific and crossindustry issues. This executive brief is based on an in-depth study by the Institute’s research team. It is part of an ongoing commitment by IBM Business Consulting Services to provide analysis and viewpoints that help companies realize business value. You may contact the authors or send an e-mail to iibv@us.ibm.com for more information. School of Management at Fudan University Fudan University was the first institution of higher learning in China to set up a department of business education, and was also the first in the country to resume its business education program after the reform and open-door was implemented in China. Over the past two decades, the School of Management at Fudan University has developed into an internationally well respected business school. This joint project with the IBM Institute for Business Value fulfills our mission to analyze business operations and national economic activities using advanced management theories, systematic methods, mathematics models and information technology. It is part of our commitment of timely research...
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...Title: IBM and The Emerging Cloud-Computing Industry Case Study Analysis Introduction The character of a company -- the stamp it puts on its products, services and the marketplace -is shaped and defined over time. It evolves. It deepens. It is expressed in an ever-changing corporate culture, in transformational strategies, and in new and compelling offerings for customers. Those are the words that start the chronological history on the IBM website [1]. I couldn’t agree anymore with that statement. I am often very fascinated by the evolvement of technology stories I get to hear quiet often from my fellow senior coworkers. One of the stories I enjoy is about the large IBM370 computer my workplace once owned in 1970’s. From my understanding it occupied a whole room and it required several people to operate. That was less than a half century ago. Today the smart phone’s memory is much higher than that computer. For my time what I could relate to, is the floppy disk which of course is obsolete today. I am sure my kids will be fascinated by the floppy disk someday just like I get fascinated by circular slide rule that predated the calculator era. In place of floppy disks or another external memory, in the cyber world today, cloud computing is taking place of all those external memories. IBM website defines Cloud computing as, the delivery of on-demand computing resources everything from applications to data centers over the Internet on a pay-for-use basis [1]. Background...
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...Contents 1. Introduction 2 Company: IBM 2 Country: Dubai 3 2. IBM's objective 3 3. IBM Business Environment 4 Political: 4 Economic: 5 Social: 7 Technology: 8 4. Cultural factors and company strategy 10 Importance and information as part of IBM's marketing strategy: 11 The global environment with IBM's market planning: 13 5. Conclusion 13 6. References 14 1. Introduction Company: IBM IBM is a global leader in services of Technology Company which is active in 180 countries. IBM began his career in the early 20th century, the name Computing Tabulating-Recording Company. Now, IBM is providing services to the aerospace, defense, automotive, banking, construction, electronics, retail and telecommunications. IBM's contribution to the development of computer technology is higher than other companies. This report clearly describes changes in five IBM Business Environment. This report briefly reviews the various steps that led to changes in the world. These include the environment in earlier versions of IBM, which partly explains IBM, the type of activities, products and policies. Second, changes in the business environment for micro and macro environment, the effect of environmental factors. Third resolution SWOT analysis mortar disputes and analysis of five forces model Porter, contributing to the achievement of the company and, finally, a detailed analysis of economic developments and the recommendations, some better suggestions to help...
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