Organizations need to adopt alternative dispute resolution measures when faced with liability issues. The belief was informed by the need to protect the image of the organization and to reduce the amount of time and financial costs that will be involved in the course of the dispute (Kyle, 2014). In addition, the move is prudent in instances where the organization is clearly facing the possibility of losing. However, an evaluation of the issue demonstrates that none of those factors are at play. Consequently, Good Grocer should opt for a litigation process in solving the dispute.
Although the fact that the injured woman is a media personality would expose the retailer to negative publicity, the organization would eventually win the court based on an examination of the facts of the case. First, the banana in question is still yellow. Consequently, it is highly unlikely for that the banana caused the woman to fall. Second, the lady was wearing high heels. The organization can easily find evidence that demonstrates that women wearing high heels have a lot of difficulties moving from one place to another. The facts involved show that there is a high possibility that the woman tripped over a ribbed rubber mat. As a result, the organization would not be liable for the injuries that she had incurred.
In order to be successful in the litigation process, the organization needs to adhere to diligence. First, the legal department will have to investigate the issue. The move will enable it to understand the facts of the case and to spot if there are areas where the organization can be exposed to a judicial process. Second, the in-house attorney should study the American law in order to understand the obligations of the organization to their clients and other people who visit their premises. Third, the legal department will have to evaluate the credit of the claims describe by