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Good Marketing Strategies in South Africa Dept of Health

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Submitted By lenika
Words 4094
Pages 17
GOOD MARKETING

STRATEGIES

CONTENTS

1. Introduction …………………….……..……….………………………………..…….3

2. Relationship Marketing…………………………………..………………………..….3-4

2.1 The Extent to Which It Is Practise.……………..………………………..….4 -5

2.2 Appropriateness of Relationship Marketing …………………………….….5-7

3. Customer Satisfaction …………………………………..………………………..….7 3.1 Measuring Patient Satisfaction…………………………………………....…..8

3.1.1 Patient Satisfaction Measures…………………………………………...…..8-9

3.2 Managing Patient Satisfaction………………………………………….……..9-10

4. Communications Mix…………………………………………………………………...9

4.1 Informative Promotion …..…………………………………………….….….10

4.2 The Communications Mix…………………………………………….…..….10-11

4.3 Successes……………………………………………………………………..11-12

5. Advertising………………………………………………………………………..…..13

5.1 Social-Cause Advertising……………………………………………….....…14

5.2 The Message ………………………………………………………………….14 5.3 The Medium……………………………………………………………….…14-15 5.4 Measuring Advertising Effectiveness…………………………………….….15

6. Conclusion………………………..……………………………………………………..17

7. Recommendation………………..………………………………………………………17

8. References……………………………………………………………………………….18

1. INTRODUCTION

Every organisation has various strategies to market their organisation. For an organisation to be successful, they have to develop a marketing strategy.

In my report I will analyse four marketing strategies in relation to my organisation namely; relationship marketing, customer satisfaction, the communications mix and advertising. Each of these forms an important part of marketing in an organisation.

2. RELATIONSHIP MARKETING

Relationship marketing is not about having a "buddy-buddy" relationship with customers; relationship marketing uses the event-driven tactics of customer retention marketing, but treats

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