...visit to your residence. Let me take this opportunity to apologize for any inconvenience this may have caused you. This was an unfortunate incident. I assure you we take our customer’s concerns very seriously and the matter is being addressed. I strongly believe this was an isolated incident, as it does not reflect values and professional work ethic that we here at Green Wave Landscaping dedicate our selves too. I am glad to inform you that we will be making full restitution for the services provided and for any damages caused during our visit. Our claims department will be contacting you to arrange for full compensation. We value you as a customer and hope you will reconsider doing business with us in the future. To show you our good faith we would like to offer you six months of free premium landscape service, to be provided at your convenience. We would also like to offer you a 10% discount on all future services provided to you and your clients. Let us continue to provide you with the professional services you were accustomed to receiving prior to this incident. Our customer’s satisfaction has always been and always will be our number one goal. Have a great day and we look forward to doing business with you in the future. Sincerely, JOSE F. PEREZ Jose F. Perez Operations...
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...Rashid (ID: 57) How to Write Negative Messages in a Positive Way? PREPARED FOR: Mr. Zahid Hassan Khan Course Faculty C501: Managerial Communication PREPARED BY: Chowdhury Rashdi Al Rashid ID: ZR57 MBA 45 D Section- A INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA 20 June, 2011 Introduction: Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and if they...
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...the company to compete with other corporations. It needs to set up a new production system and satisfy environmental protection standards. Due to the cost-cutting effort, the company has closed some factories and cut unnecessary expenses. It plans to lay-off some employees. In addition, the company needs to increase salaries and improve benefits for some of the remaining employees. Therefore, the company is figuring out how to convey this good news and bad news to its workers. Analysis and Evaluation While Weymouth has to lay-off thousands of employees, it plans to increase salaries and improve benefits for others. On one hand, it’s necessary for the company to downsize to save the company in this tough time. On the other hand, offering a better policy for remaining workers may conflict with the cost-cutting effort, but satisfying workers can benefit company’s long-run business. Conveying these messages plays an important role in company’s success. If the company has a good solution, it can soften the anger of those who get fired, and make the remaining workers work effectively. However, an ineffective solution can depress people who are fired and worry the remaining employees, so it may create an ineffective working environment. Alternatives The company has at least two alternatives to deal with this problem. First, it should have face-to-face group meetings to convey the bad news, and email the good news to those whose salary and benefits are going to improve. The advantages...
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...On a fall morning, 33 miners left for work, kissing their loved ones good-bye, not thinking that would be the last time they would see them for over two months. That afternoon the earth gave way crumbling on top of the miners, destroying any ventilation they depended on, not to see any signs of hope for anyone until 17 days later when a drill hit an opening allowing the rescuers to tie notes advising they were all fine. A plan immediately went into effect to rescue the miners. Given the situation there are many types of roles and people to consider. Thinking about the family is first and foremost. There will be many lives that will be affected when addressing the families of the victims. Who will tell the family, how, making sure the tone of voice is proper and who must be present. Second, the other employees not involved in the collapse must be addressed. How will it be addressed to the employees, what must be told to them, what must be kept confidential and how to move forward. This also holds true for the media of any sort. Knowing each of the audiences is critical to deliver the most effect message. The person must be of sound mind, as much as possible under the circumstances. Respectful, persuasive, and truthful but never manipulative when delivering the facts. What would be the potential needs of the families of the miners in receiving a message about this incident? The needs are going to be great, and there will be several questions from the...
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...News Nowadays, news plays a vital role in human affairs. News is the communication of selected information on current events by reporters. It is presented by print, broadcast, internet or word of mouth to a third-party or mass audience. The most important function of news is to bring us the latest information on local, national and international events. Specifically, it mentions to any fields of our lives such as political, religion, economic, job, health, disaster, crime status, entertainment as well as celebrities. There is a quote about news that states "For most people, no news is good news; for the press, good news is not news." by Gloria Berger. In my opinion, this quote has two parts. The first part means: if you have not heard anything, then the chances are nothing bad has happened, the situation isn't worse, there's nothing to worry about. So the lack of any problems is good. The second part means: for viewers, bad stories catch their attention easily. It is more interesting than good news. So the media always gives priority bad news to viewers rather than good news. For them, bad news is newsworthy. I completely agree with the above quote. On one hand, if you are working and no one complains, that is good news. You can rest assured that everything is progressing well. In this case, no news is good news. In addition, the news media is a business. So the bottom line is that news-media needs viewers to keep their existence. They must look for...
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...showcase. According to reports of the cyberwire. Their breaking news was that the SINET Showcase opened yesterday with evening workshops on matters of enthusiasm to cyber security of new companies and their clients. We had the capacity go to some of those sessions, and have arranged a summary. We're keeping on giving live scope of this occasion today, including the presentations of the SINET 16. Tomorrow's issue will highlight a full report of today's sessions. The regular Summary can be given as THE CYBERWIRE 4th November 2015. The anti-ISIS hacktivists of GhostSec talk to the Irari Report about the soi-disant caliphate's operations in cyberspace. Of interest are ISIS's efforts to evade disruption but not so much detection, since so much of their operations are directed to recruiting and developing mindshare among the disaffected. Because these involve hiding in plain sight as opposed to using technically sophisticated cloaking. When bulletin ruptured, quickly fixed by the organization, stirs reasons for alarm of a broader zero-day campaign. An examination of the Page Fair hack proceeds. Threat post clarifies how the administration was misused to serve as the vector for fake Flash overhauls. The Tinba keeping money Trojan is seeing a surge in action against Russian targets. The Angler and Nuclear endeavor packs are watched coordinating Pawn Storm. Positive and Negative news on ransomware: Good News: The good news is that Dutch police have taken down CoinVault and Bitcryptor...
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...customers spends in the queue) Wb = 1 / ( μ – λ ) (Mean time customers spends in queue for a busy system) Now, in our case, Λ (mean arrival rate) = 15/hr μ (mean service rate per busy server) Old machine’s mean service time= 3mins, 60/3 =20/hr New machine’s mean service time= 2mins, 60/2=30/hr Wq =ρ/ ( μ – λ ) (Mean time customers spends in the queue), Where ρ = λ / μ Old machine: (15/20)/ 20-15 = 0.1 hr = 9mins New machine: (15/30)/ 30-15= 0.03333 hr = 2mins According to the case, the average wage of the people who bring the documents to be copied is $8/hr, If the company rent the old machine and there are 15 arrivals/hr, There total mean time spend in the queue is ( 15 x 9 )mins = 135mins = 2.25hr, The total wage = $8 x 2.25 = $18 If the company rent the new machine and there are 15 arrivals/hr, The total mean time spend in the queue is ( 15x2)mins = 30mins = 0.5hr, The total wage = $8 x 0.5 =$4 Added the additional cost of renting the new machine is $10/hr The total cost is $4 +$10 = $14/hr Consider the lost of productive time of employees as time spent waiting in queuing, the new one can reduce from 9mins to 2mins. The old machine needs 135mins to finish the 15 arrivals’ copies while the new...
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...Letters on Educational Matters There are occasions when teachers and children’s parents have to correspond with one another. More often than not such correspondence relates to the absence of the child from school. However, there can be other matters too, concerning some other educational problems. Some of these are: 1. Getting a certificate. 2. Complaint on lack of facilities in school or other inconveniences. 3. Inquiries about child’s progress in his/her studies and the teacher’s reply. Letter to School for Certificate Start your letter by giving reasons for asking for the certificate: 1. This is to inform you that I have been transferred to Hyderabad and will be leaving Delhi on the tenth of this month to take charge of my new post. 2. You will be pleased to learn that my son Rajiv who has passed his higher secondary from your school this year, plans to apply to an American university/ Education Ministry for a scholarship for higher studies. 3. It will be of interest to you to learn that my son, Chandra Kiran, who has completed/ finished his education this year at your school, plans to apply for a job with the Government of India/ Escorts Ltd. 4. You will be happy to know that my daughter, Rani Rao, who is a student of Class X in your school wishes to participate in the Science Talent Competition next month. Request for Certificate itself: 5. Hence, I would request you to issue a school leaving certificate to my son, Amit Kumar, a student of VII D of...
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...Letter for the purchaser James. # 428077 Dear James, We would like to thank you for the confirmation of the delivery of the goods right on time. Tomorrow we will receive the money for the goods. Thanks for the good feedback, so we always try to satisfy the customer, as our company continues to develop rapidly, we are interested in the quality of transactions. According to your inquiry, we cannot give you a positive answer, because we do not sell firearms, it doesn’t matter whether it is broken or very old. For all other questions, you can always contact us and we will be happy to help you on the same day. Thank you, Agito Hello, Mr. Michael! Our congratulations on your purchase of our old chair! We are very pleased to be able to fill your collection. We hope to be useful for you later on. In the near future we expect the arrival of new interesting items that will also be put up for sale. We'll give you the lot numbers later. Our representative had some difficulties, because there were limits on his PayPal account. Currently, he corrected this and we expect receipt of money for the goods. As soon as we get money from you, we will let you know. Thank you, Agito Letter for the purchaser Rodney #428222 Hello, Mr. Rodney! We have received the money from you for another collection coin that you have purchased. Thank you for your prompt payment. That’s the pleasure to work with you! We have good relationship with many collectors around the...
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...6—Delivering Good- and Neutral-News Messages MULTIPLE CHOICE 1. Which of the following is an advantage of the direct pattern for a good-news message? a.|The emphasis is on the writer.| b.|The organization is persuasive and calls for action.| c.|The receiver gets the details and explanation right away.| d.|The good news in the first sentence puts receivers in a good frame of mind.| ANS: D PTS: 1 REF: p. 86 MSC: Remember 2. What should the organization of business messages be based on? a.|the direct pattern| b.|the indirect pattern| c.|the writer’s mood and personality| d.|a prediction of the receiver’s reaction to the main idea| ANS: D PTS: 1 REF: p. 90 MSC: Remember 3. Which statement about strategies for structuring effective good- and neutral-news messages is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter differ from...
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...Business Letter Writing The Importance of Letters Commercial correspondence is the correspondence you share with another party during the course of or in continuation of a business transcation. It is a very important part of business, primarily because it is a form of written documentation. It gives statement of objectives. Commercial correspondence is not only important to business; it is a critical aspect of business. Commercial correspondence acts as a reference point for any queries. A business letter is a formal way of communication between two or more parties. Business letter should be terse, clear and to the point. Businessmen are busy people, and have no time to read long, rambling and confused letters. Despite the popularity of faxes and e-mails letters are still a very important method of communication. Letters develop relationship, between friends, colleagues, important business contacts, even strangers. The nature of the relationship is reflected in the tone and style of the letter. Letters represent your company’s public image and your competence. Letters are more personal than a report, yet more formal than memo and email. Letters constitute an official legal record of an agreement. Letters provide a wide range of corporate information. Letters are ambassadors for you and for your organization; you cannot put across your message in person, so your letter acts on your behalf. Ensure that your letters portray you as a appropriable, caring, efficient and professional...
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...Ring was a spy network that worked to send messages to General George Washington about the activities of the British Army in New York City. This spy group worked hard to gather information about the enemy, and the information that they gathered was vitally important, stopping many attacks that would've harmed the American Continental Army. How it worked In order to pass information from New York City to George Washington in up-state New York without being caught, the Culpers created an elaborate scheme. It was so elaborate that at times it acted to their detriment. The way it worked is this: as Townsend gathered information about the British soldiers in New York City, Austin Roe would drop by the store every once in a while to buy goods for people on Long Island. At the store, Roe would put in a request in writing from a John Bolton. Bolton was the codename for Tallmadge. Townsend would give Roe the requested goods and Roe would leave. Then Townsend would sneak out back when no one was looking, and run up to his small room, close to the shop. There he would read what Tallmadge had written and answer the letter. Roe would show up again at Townsend's...
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...4 Business Letter Formats Side by Side Comparison of Design Full Block Letterhead Block Letterhead date inside address salutation xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx complementary close signature block inside address salutation date xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx complementary close signature block Modified Block Letterhead date inside address salutation xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx complementary close signature block date AMS Simplified Letterhead inside address SUBJECT ALL CAPS xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx NAME AND TITLE Templates of the four formats are available online at http://emedia.leeward.hawaii.edu/hurley/default.htm. To use, substitute your words for the words in the template The format for each letter follows → Hurley Eng 209/WI Block Letter Format All...
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...following rules and principles will be used to analyse if this new trade policy is permissible. WORLD TRADE ORGANISATION RULES AND PRINCIPLES - * Trade discrimination is forbidden- There is a trade discrimination in this policy by subjecting Mediterraneo and Equatoriana to a tariff and excluding Oceania from the tariff policy and also this trade discrimination occurred because Oceania and Pacifica are members of a customs union modeled on and using the same rules at the European Union * Each state has to afford most-favored-nation status to all other WTO member states equally- Pacifica only offered most-favored-nation-status to only Oceania, instead of offering this status also to the other WTO members. National Treatment Rule * A WTO member state must treat imports equally with its own domestic products once the imports are inside its borders- Pacifica subjected foreign cars to foreign sales tax at the point of sales but excluded cars manufactured in Pacifica from this policy, this should not be done because the national treatment principle states that foreign goods should be treated as domestic goods, so Pacifica should not subject this foreign goods to foreign sales tax since also the domestic goods are not subjected to this tax. * Products must be treated equally vis-à-vis their content; they may not be discriminated against because of the way in which they were made- Pacifica decides to set new tariff rates on cars imported into its territory, this should...
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...following rules and principles will be used to analyse if this new trade policy is permissible. WORLD TRADE ORGANISATION RULES AND PRINCIPLES - * Trade discrimination is forbidden- There is a trade discrimination in this policy by subjecting Mediterraneo and Equatoriana to a tariff and excluding Oceania from the tariff policy and also this trade discrimination occurred because Oceania and Pacifica are members of a customs union modeled on and using the same rules at the European Union * Each state has to afford most-favored-nation status to all other WTO member states equally- Pacifica only offered most-favored-nation-status to only Oceania, instead of offering this status also to the other WTO members. National Treatment Rule * A WTO member state must treat imports equally with its own domestic products once the imports are inside its borders- Pacifica subjected foreign cars to foreign sales tax at the point of sales but excluded cars manufactured in Pacifica from this policy, this should not be done because the national treatment principle states that foreign goods should be treated as domestic goods, so Pacifica should not subject this foreign goods to foreign sales tax since also the domestic goods are not subjected to this tax. * Products must be treated equally vis-à-vis their content; they may not be discriminated against because of the way in which they were made- Pacifica decides to set new tariff rates on cars imported into its territory, this should...
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