...I'm going to sum up three vital qualities a supervisor must possess. Firstly, a supervisor must be kind-hearted, slow to anger, and stern if need be. Kind-hearted, as in to treat his employees well. A supervisor must know how to separate personal problem from work, and not take his personal problem to the office. He mustn't let his anger get the better of him. Just because he's a boss, doesn't mean he can lash out at his employees whenever he feels like, because that's surely not a quality of a good supervisor/boss. Stern if need be, point in case, if we bump into each other on streets, he would deign to offer a smile, but be stern at work, so as not to encourage his employees to take their works lightly and disrespect him. Secondly, a boss must put aside his status and not set his mind into thinking that he's above all his employees. He should try to befriend them as opposed to just order them around. Rather, try to see things from their insights and heed their advice instead of imposing his own opinion on his employees. He should try to build a good relationship with his employees based on trust. Truth be told, the only way he can get them to respect him, is earn their respect and trust. Therefore, he should. Last but not least, leadership and be an expert in his field. That is how he can get people to follow him. Rudely speaking, if you have an imbecile for a boss, you would more likely suck up to him in front and insult him behind his back. In a nutshell, no one...
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...We all know when we have a good supervisor, but it can be quite difficult to actually state what makes a good supervisor good. Does it have to do with their personality, their insight, intelligence, or their personal beliefs, morals and values? Is it a mix of all these things, and do certain characteristics apply more than others? The first thing we should appreciate is that there are a huge amount of traits that need to be considered. Over the duration of the paper I will be focusing on a few select traits which I believe to be the most important in regards to being a good supervisor. Firstly, a good supervisor must be a good coach. For a supervisor to be successful, it is imperative that they have the qualities that we attribute to any normal coach. This is because a coach knows how important it is to coach their team, or in this case, employees. Successful coaching means working together with your employees to create and modify action plans and objectives. Supervisors must know how to delegate tasks between individuals, and give all the support and guidance that may be needed. On the topic of individuals, a good supervisor must understand that everybody is different, and to be mindful of this fact when dealing with his or her team members. Secondly, a good supervisor must have a positive outlook and be a positive thinker. He or she will think how problems can be solved, while maintaining an air of friendliness, so that they remain approachable, and their employees aren’t...
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...Qualities of a Good Supervisor When it comes to describe qualities of a good supervisor, there is only one name which comes to my mind and that is Mr. Rajesh Angre. I had worked with him for five years and learned a lot from him. On the general basis, individuals are suppose to work harder and efficiently, when they are supervised by a supervisor. In the absence of a supervisor, almost everything may get disarranged; they will make a combined disaster. As I see it, the most critical qualities a great supervisor ought to have are personality, knowledge and tolerance. It is said that personality is the first sense of a person. Sometimes the personality of a person makes other people feel compelled to take after him. Since, supervisor needs to visit a few individuals in the business in order to make deals. In this case, the supervisor who possesses a good personality may prove more fruitful. Like, Mr. Angre had to meet multiple types of peoples from different social classes to make the arrangements to get his work done from the high level management class to co workers to lower grade workers. Personality of a person often helps to deal with the situations. A good supervisor must have some proven abilities, knowledge or understanding on the subject without which he might not be able to help a subordinate who approaches with a difficulty. The point when the subordinate needs help in some territory past his achieve the supervisor ought to have the capacity to offer...
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...Day 1 Hi I am the training supervisor, and I will be doing your orientation and training you. I will be training you as a sales clerk. This will be a 3 day orientation, we will be covering our specific topics and the techniques that will be used. First we will be going over our objectives and philosophy of the organization. A customer relation is your top priority as a sales clerk is pleasing customers. Sales clerks make every effort to satisfy the customer within the bounds of company policy. Handling money is where the sale’s clerk usually takes’s payment for goods and services, so they know how to run a cash register. Depending on the method of payments accepted by the store, you may need to know how to count change and how to process checks and credit cards. Merchandising is where sale’s clerks are responsible for stocking merchandise and to keep the store neat and inviting. Our philosophy is we would love for all the sales clerks to do every objective, and they would have good work skills. Our attendance policy is very easy we would like for you not to miss no more than three days. Having good communication skills will help you a lot with the customers the nicer you are to them the nicer they will be to you. Clocking in on time is a great thing to do so you know you get paid for all the work time in the day. Being at work on time is also a good thing so you have your workstation organized and ready to work. We have this saying that customers are always right don’t sit...
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...possible. Currently our two groups have various understandings of current policy and procedure. The operations group is responsible to manage the agents on the phones speaking to our customers, whereas the quality group is responsible to evaluate the calls made by those analysts to ensure they are adhering to policy and procedure. There is a lot of validity to this survey on an internal level. This survey will help both departments understand where they are missing the mark. The policies and procedures impact a variety of internal sectors, which in turn impacts the overall business. For example, at the collector level, the agent needs to understand how to do their current job functions. They should be taught those skills by their supervisor. If their supervisor does not have a clear understanding of the current policies in place, when the quality group listens to, and evaluates the calls made by the collector, the collector is apt to fail. On a wider spectrum, the managers dictate to the Quality Group what they want to hear in the phone calls made with customers. If the Quality Analyst hears something that is against policy or procedure they will notify the management team. Once the management team reviews the call they will determine whether or not the current policies in place are in line with the specific needs of the business. For example, a collector had failed to verify the customer’s insurance information on a call, after the management team reviewed the call they determined...
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...While most documentary films embrace a view that examines a person more or less from a biographical point of view, Robert Epstein and Richard Schiechen's documentary about the first openly gay elected official in the United States takes a somewhat different approach. The subject of the film, Harvey Milk, was elected to the San Francisco board of city supervisors in 1977, and proceeded to champion for the rights not only of homosexuals, but of underprivileged people in general, gaining popularity by appealing to minorities and working class folks. The story of Milk is one that demonstrates the power of the U.S. election system, one that serves the interest of the public when utilized to its fullest, and ultimately proves that anything is possible through perseverance and determination. Milk's story is truly fascinating. This openly gay man from New York state moved to San Francisco in the 1960s, becoming a figure in the counterculture and peace movements before expressing an interest in public office. While the majority of the public did not agree with some of his more outspoken views on the rights of gays and lesbians, Milk succeeded in winning over large portions of the public through his crusades for better representation in local government, interest in the livelihoods of average people, and dedication toward causes that he believed were in the best interest of all. In examining the legacy left behind by this pioneer of civil rights, Epstein and Schiechen's film...
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...many things that I never learnt.During working,I ever feel tension and sometimes will make mistake.”No pain ,no gain.”After learning from the work within this 2 month ,I gain many experience,lessons,knowledge,skills,and have a good impact on my mind ,attitudes and behavior. Through this program, I learnt how to be brave and confident to talk to someone.I was demanded by the Person in Charge to introduce our clothing lines and promotions available to every customer.You just can't be shy and gotta be brave to open you mouth to talk to the customers.Confidence is essential,especially when you are facing with the Singaporean customers.They are really demanding and aren't afraid to complain whenever they find something unsatisfactory about the shop.It's not easy to satisfy these customers, but the hard work really pay off when the customers smile back and say thank you to you. I found that my self-confidence is getting growing up after I work as a sales assistant. I am the entrepreneurship and business student, self-confidence is very important to me for presentation, promote the product to my customers, communicate with my partner or group members and take business opportunity at the future. I become very discipline. In my first working day, supervisor told me the company and work rules to me.She also mentioned that any violation of the rules is not allowed and will be punished.One of the rule is must be come to workplace with punctual.With the system of punch card, I will keep...
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...very arrogant, racist, stubborn, but intimidated by intelligent outspoken people. He would say things to people that would irritate them and he would not care. I was a team lead with Humana, a position I held every since I started with them. When I met Craig we immediately did not hit it off. I knew my position inside out and I trained other customer service reps about Humana' s systems as well as how to be good customer service reps. Craig kind of thought I was a know it all and felt someway intimidated by me. I work with Craig for about 3 years during my tenure at ACS. During my 3 years there with him I applied for several managerial positions which I qualified for. He never hired me for any of them so I just stayed a team lead. One time he even hired a female that was 19 as a supervisor and this was her second job ever; her first was Hooters! To say that Craig lived in his own world is an understatement. Now to get to the dilemma, ACS is a company that the workers are predominately young black people. Most are fresh out of school or may have had trouble finding a good job. The overturn rate at ACS is very, very high. Well one morning there was a schedule meeting and...
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...1. What is it called when a virtualization server provides a virtual desktop for users on multiple client machines? ?VDI 2. Which of the following is a good practice when working with an overly confident user over the phone? ?Compliment the user's knowledge, insight, and experience 3. Which of the following is NOT an important principle to consider when customizing a system? ?Ensure your company can supply all parts 4. Which of the following is a good practice when working with a customer on site? ?Limit use of your cell phone to work-related calls 5. You should take ownership of a customer's problem as if it is your own problem. ?True 6. Once you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your way. ?False 7. Which of the following is defined as a record of a call for help with a computer problem? ?Ticket 8. Which of the following is NOT a good practice when working with a computer illiterate user over the phone?? Before proceeding with the call, tell the customer to put someone else on the line. 9. When working with co-workers and supervisors, which of the following is a good practice? ?Be professional by putting business matters over personal matters 10. Which of the following is true about the A+ 2012 certification and exams? ?The A+ certification is not vendor specific 11. What should you do when you have a customer that is frequently complaining about your company, products or services...
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...Expected quality- the level of quality that a consumer predicts he or she will receive from a good or service Expected script- the set of steps and statements that a guest expects to occur during a service encounter Facilitating goods- Tangible items that support or accompany a service being provided Learning organization- an organization committed to identifying best practices and creating systems to achieve high quality standards Market share- the percent of the total market for a good or service that a single company has Marketing communications- any communication between a marketer and a consumer Orientation- also called “on-boarding” is a process designed to help new employees become acquainted with the organization and understand the expectations the organization and their supervisor have for them Perceived quality- the level of quality a consumer perceives following the consumption of a good or service Restitution- An amount of money or other item given to make up for some mistake or wrongdoing Service Encounter- a single episode during which a customer and service personnel interact; often also called a “moment of truth” Describe how services are different from goods. Services are many times not tangible items like goods are. Services are things like travel agencies and goods are things like souvenirs. Services often are accompanied by facilitating goods, which are tangible items that support or accompany the service being provided Define quality using...
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...your products or services. Use business communications to establish your company as an authority or thought leader in your industry. Offer a white paper or online articles that discuss common problems business owners face and present your company's solution. A weekly or monthly newsletter to your prospects or established customers will help build trust by providing helpful tips and information. Occasionally sending out a direct mail or email survey will help you get to know your customers and better fill their needs. Freely sharing your expertise and gathering feedback from your customers will help you build a strong relationship with your customer base, and establish your company as a trusted expert in your industry. Motivate Team Good communication within an organization can help foster cooperation between members of management and the employees they oversee. When giving instructions, planning a project or explaining a change in policy, it's important to convey the reasons behind a request or decision. Such consideration helps to promote understanding and build trust between you and your employees. Even in a small business, the success of...
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...is struggling somewhere, somehow. It is important to have game plans and be able to adapt and overcome any situation that may directly affect you or your company personally or from other companies that affects yours from a distance. I am the owner of a retail dry goods store with a maximum of 100 employees. Most of our customers are employees from an automotive support industry who just announced they are relocating to Mexico. The relocation of this company will hinder our sales as well as our organization. My goal is to analyze the challenges our organization will face using OD principles and how would I apply OD principles in order to ensure the continued operation of my company. As our world changes amongst us, we have to evolve with it or we will find ourselves evaporating as a whole. That is where using the OD principles can help us to break down the problems that we are facing and help us to find either solutions or be on the road to finding solutions to make sure that we make it through these challenges. The first step of the principles suggests that changes to the organization and change relies on value based decisions. Using the value based decisions I would get together with the managers and supervisors of each department to gather their ideas and opinions. Getting everyone on the same page to understand what the actual story is and what is going on will help to eliminate any rumors that may lead to misunderstanding about where we as a company want to go with this...
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...performance means “the accomplishment of a given task measure against preset known standards of accuracy, completeness, cost, and speed, but there are many types of performances. One of them is the performance at work which includes the goals that an employee must achieve inside the company in a specific time. For a good performance is very important that the employees understand which their functions or task are, the procedures that they have to follow, the policies that they must respect, the objectives that they have to achieve and how to treat the client. Therefore, customer service is one of the main pillars inside the company. According to Turban et al (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." So, for improving the customer service performance at the company is essential to provide employees the necessary tools to offer a good service and satisfy the customer´s needs. As a result, stronger customer service performance strengthens the relationship among the company and customers. Setting up performance goals for employees is a good beginning. According to Peter Ducker, goals have to be specific which means well-defined to inform employees what exactly is expected in order to achieve it; Measurable, regarding to provide steps to measure the progress and motivate employees toward achievement; Attainable, since the success needs to be achievable...
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...0469157866 Email: param_love69@yahoo.com Educational and Personnel Qualifications: Graduate in computer science. Diploma in hospitality management from Holmes institute (QLD) Diploma in commercial cookery from Holmes institute (QLD) Diploma in business management from Holmes institute (QLD) Diploma in Aviation, travel and tourism for 2 years. Professional Skills: * Working in a strict deadline based environment. * Proven track record in a sales position. * The ability to work hard. * Strong relationship building skills with both clients and colleagues * The ability to find and identify new sales opportunities * Working in a highly confidential and data sensitive environment * Good communication skills – both verbal and written * Data analysis and problem-solving skills * Working effectively in a high stress dynamic environment Employment History: 1. CURRY KING RESTAURANT AS A MANAGER (DEC 2012– present): Currently managing business in a partnership in the short term. I am a silent partner and wanted to settle the business down before I moved out of its operations. Responsibilities currently include: * Order handling. * Customer service. * Responsible of health and safety of the customers. * Ensures all personnel are doing their job * Counsels personnel on areas in which they are excelling and areas in which they need to improve * Hires and fires as necessary * Monitors...
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...Activity 3 Topic | Information needed | Sources of information used | Gathered by?(date) | Completed by?(date) | Stakeholders | Number of employees, what they do in main jobs, examples of pay for main jobsNumber of shareholders, latest declared dividend if the business is a companyAmount of tax paid in latest accounts Facts and figures on the local people and organisationsTurnover of the business & facts and figures on number and type of customers, including market share | Internet Edexcel business textbookTalking to employeesTalking to the store owner | 2/2/2013 | 9th February 2013 | Attracting and retaining customers | Market shareProducts offeredPrices chargedPlaces where products are available, including onlinePromotion including activities other than advertising(Include evidence from 1. Compare and contrast main competitors) | Talking to the customersInternet Talking to employees | 2/2/2013 | 9th February 2013 | Conflict between stakeholders | An example of a situation when there was conflict between two stakeholders | InternetTalking to the employees | 2/2/2013 | 9th February 2013 | Evaluation of why stakeholders are important to Morrison’s PLC The meaning of stakeholders is when people or organisations have interest in the business. By having too many stakeholders it could cause a conflict between the stakeholders because different groups may have different interests. The stakeholders of Morrison’s PLC: * Shareholders (owners) * Customers ...
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