Resolves moderately difficult problems by gathering and evaluating information from a variety of sources that provide several alternatives. For example, recommends alternative approaches for completion of projects

Over the last eight years as a Library/Information Technician, I had to use proper judgment on a daily basis while working in this field. As being a technician for the library, you are expected answer routine reference inquiries in person, email, chat or by phone. I have to guide patrons in finding and using library resources, including reference materials, audiovisual equipment, computers, and electronic resources. Review subject matter of materials to be classified, and select classification numbers and headings according to classification systems. While staffing the public service desks, respond to the public’s informational and recreational needs using a variety of sources, formats and equipment, and determining the services, collections and areas of the library that will fulfill those needs. Review and resolve complaints and complex problems. Also, make recommendations on library materials selection.

Functioned in an environment where stress occurred with some regularity such as project work, special assignments, or seasonal peak periods. Work efforts and/or successful completion of project/assignment resulted in the resolution of complex issues in situations having urgency, high visibility, or specifically desired outcomes of significant importance to others. Throughout these efforts, consistently responded in a professional and calm manner.

At the University of Maryland-University College (UMUC), Library Technician III (Electronic Reserves), I had to facilitate work flow of electronic reserves by monitoring incoming requests, entering data into electronic reserves database and making corrections as needed. Due to the high degree of accuracy and completeness required in these areas, I had to double check all work carefully, making no more than 2 per month in total across all objectives. In addition to regularly and consistently checking Copyright Clearance Center and various publishers to provide accurate updates for UMUC’s Electronic Reserves copyright database. I also assisted with the circulation process when the Circulation Library Technician was absent and during times of heavy circulation requests. At my current place of employment as an Information Technician II (Contractor) at the U.S. Environmental Protection Agency, I have to complete the sections of collection inventory as assigned by the team lead within the timelines to be established. When supporting interlbirary loan services, complete processing of requests within the 3 business day service goal period, maintaining accurate ILL records, and processing returns within one business day of return from client users. Provide support for the team lead in gathering and compiling of usage statistics for the Headquarters and Chemical Libraries. Complete loose-leaf filing for Law Library materials within one week of receipt of new materials to be integrated. Library reopening preparations required that an intensive amount of collection preparation, shifting and collection integration activities needed to be completed quickly.

Communicated basic, straightforward information to individuals, groups and/or the general public as a point of contact for procedural matters. Demonstrated ability to explain basic and recurring procedures and to answer general questions relating to procedural and/or support functions. Effective communication resulted in satisfied, fully informed customers and little or no need to refer questions to more experienced personnel to follow-up on inquiries.

At UMUC, I provided informational and technical assistance for electronic reserves via telephone and in-person, track statistics and interpreted library policies to UMUC students, faculty, and staff using electronic reserves. Duties also consisted of providing basic reference services by walk-in or phone, approximately 2 hours a day and act as backup as needed. When staffing the reference desk or in the absence of staff at the desk, greet visitors to the library. Assist them with basic questions or circulation issues or refer them to the appropriate library staff member for more advanced questions. Use online reference manual to provide answers to basic questions and use reference collector to consistently enter statistics. Another tasked was to assist in training new library staff to perform ILL, electronic reserves, circulation, and other duties. At UMB, I instructed users in the use of library systems and equipment and provides general information on the use of library facilities and services. At the EPA, I assisted client staff and members of the public in accessing the holdings of the HQ and Chemical Libraries, as well as the Library Network. Staffing the service/refernce desk, handling walk up and telephone reference inquiries.
Wrote a variety of administrative or academic documents summarizing data or information, or wrote instructions for routine processes. Prepared written materials in response to general inquiries and requests for information.

At UMUC, I drafted updates to the electronic reserves manual once per semester. I updated records in OCLC and perform other tasks associated with borrowing through OCLC or document delivery vendor within 24 hours of status change. I was responsible for updated the electronic reserves web pages as needed directed by the Electronic Reserves Librarian. Working under the direction of the Collection Development Librarian, ensure all ordered books have been added and deleted in the Access database. Reviewed shelf list and run end of the year fiscal reports: purchases, deletions, and donation as directed by the Collection Development Librarian.
At UMB, I also performed specialized clerical procedures for adding material to library collections such as updating shelf list and online serials list, preparing volumes for binding, verifying material against existing cataloging and reporting discrepancies. At the EPA, I provide general administrative support for task functions, assists with maintaining statistics and compilation of monthly reports assist in maintaining inventory and project files by using Microsoft Excel. Participating in the preparation of monthly statistical and narrative reports, may support ILL through use of OCLC and request received from other Agency service centers via e-mail (Lotus Notes). I used the RightNow CRM application for publicaccess reference and referral the application for library reference support and/or participating in general publicaccess reference and referal activities as a backup. In addition to, updating of standard response templates for correspondence and providing support for the reference and collection maintenance activities. Finally, updating of standard response templates for correspondence and providing support for the reference and collection maintenance activities.
Ability to function effectively in a team environment.
Over the years in my profession, I have participated in numerous colloborated projects and outreach tasks. The libraries that I have worked for overall had the general duties as for working in teams. I have participated in in and lead special project committees, task forces and work groups. Also, I represented the work area and library to the community, other library work areas and city departments. I have involved myself in continuing education opportunities, such as seminars, conferences, courses, workshops and participation in professional organizations. Also, I established and maintained effective working relationships with co-workers, the general public, including people of all ages, people with disabilities, and people from a variety of social, economic and ethnic backgrounds. I assisted in the selection and training of library staff. In addition to, planning and creating displays, signs, booklists, flyers and other public relations materials.