...Origin ITC Limited or ITC is an Indian conglomerate headquartered in Kolkata, West Bengal. Its diversified business includes five segments: Fast Moving Consumer Goods (FMCG), Hotels, Paperboards & Packaging, Agri Business & Information Technology. Established in 1910 as the Imperial Tobacco Company of India Limited, the company was rechristened as the Indian Tobacco Company Limited in 1970 and further to I.T.C. Limited in 1974. The periods in the name were removed in September 2001 for the company to be renamed as ITC Ltd. The company completed 100 years in 2010 and as of 2012-13, had an annual turnover of US$ 8.31 billion and a market capitalization of US$ 45 billion. It employs over 25,000 people at more than 60 locations across India and is part of Forbes 2000 list. Products The products offered by ITC are cigarettes, foods, lifestyle apparels, personal care products, stationary, safety matches and agarbattis, hotels, paperboards, packaging and printing and information technology. Market and USP To capitalize on the growing consumer packaged goods industry, ITC InfoTech has launched the Siebel Innovation Pack for Trade Promotion Management(TPM);this proprietary solution has been developed in partnership with Oracle. This is the USP of ITC Infotech. Besides having a partnership with SAP, ITC Infotech offers extensive SEP related services to Fortune companies too. ITC Infotech specializes in providing services in BusinessObjects, NetWeaver. They also started using retort...
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...IMPACT OF IT ON ORGANIZATIONS "Many of the impacts of Information Technology are straightforward. But they are not necessarily obvious, nor are they trivial" (Jack Nilles, Centre for Future Research) Information technology (IT) is dramatically changing the business landscape. Although organization cultures and business strategies shape the use of IT in organizations, more often the influence is stronger the other way round. IT significantly affects strategic options and creates opportunities and issues that managers need to address in many aspects of their business. This page outlines some of the key impacts of technology and the implications for management on: * Business strategy - collapsing time and distance, enabling electronic commerce * Organization Culture - encouraging the free flow of information * Organization Structures - making networking and virtual corporations a reality * Management Processes - providing support for complex decision making processes * Work - dramatically changing the nature of professional, and now managerial work * The workplace - allowing work from home and on the move, as in telework There is also the outline of an executive presentation, that has been used to increase awareness of these issues. The Impacts Business Strategy IT creates new opportunities for innovation in products and services. Services which used to be delivered in person can now be delivered over networks. Among the key levers are: * resequencing: including...
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...Service Sector The service sector covers a wide range of activities from the most sophisticated information technology (IT) to simple service provided by the unorganized sector , such as the services of the barber and plumber . National accounts classification of the services sector incorporate trade, hostels and restaurants; transport, storage and communication; financing, insurance, real estate, and business services; and community, social and personal services. The service sector consists of the "soft" parts of the economy, i.e. activities where people offer their knowledge and time to improve productivity, performance, potential, and sustainability, what is termed affective labor. The basic characteristic of this sector is the production of services instead of end products. Services (also known as "intangible goods") incl7ude attention, advice, access, experience, and discussion. The service industry forms a backbone of social and economic development of a region. It is one of the major sectors in the non-good producing industries under private ownership. Approximately 55%of the economic activity of us occurs in service industries comprising of different divisions as classified by North American industry classifications system (NAICS). In World Trade Organization (WTO) and Reserve Bank of India (RBI) classifications, construction is also included. Service sector is the lifeline for the social economic growth of a country. In the day of largest and fastest growing sector...
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...been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them. I wish to express my sincere gratitude to my Training Coordinator, Mr. Ashwani Panesar and my Mentor and project guide for Summer Training, Ms. Mandakini, Lecturer in Management Department of Lovely Professional University, for providing me an opportunity to do my Six week Summer Training Project on “BRAND AWARENESS OF HCL LEARNING-CDC” in “HCL Infosystems Ltd., PHASE-8, MOHALI.” I am highly indebted to my project guide in HCL Infosystems Ltd, Mr.Tarun Kumar, Business manager-North, HCL Infosystems Ltd. for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project. I would like to express my gratitude towards my parents & officials and other staff members of HCL Infosystems Ltd. for their kind co-operation and encouragement which help me in completion of this project. Gaurav Sharma Table of Content S.No Content Page no. 1. Certificate……………………………………………………………….. 01 2. Acknowledgement…………………………………………………... 02 3....
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...Essay June 2013 Technology and Social behavior. When human beings are supposed to be free by nature, the truth is that we possess an obvious tendency to live under certain regimes that mark us and define us throughout our lives. We are creating in our own environment some features that enslave us but we are curiously interested to maintain. The essay is to support the idea that men,from birth, is victim of a consecutive series of technological regimes that has as a result an impact on society. It is a fact that technology has contributed tremendously to the development of society until this days. From the creation of devices, to detect several illness and other medical conditions, to products that will simplify our life at work and home. Two important questions to ask ourselves are: how are we being shaped by technology in society? And, how we are influencing technology? When analyzing the impacts on both sides we find many factors that influence are being influenced by its progress. Some of them are science, communication, information, education, medicine, in to others. When analyzing technological impact, a major contributor is ICT (Information and communications technology). According to Britanica Encyclopedia ICT are provided by computational tools and computer that process, store, synthesize, and present information retrieved represented in the most varied forms. It is a set of tools, supports and channels for the treatment and access to information. Constitute new media...
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...significant technological role in shaping the world in interconnection, intelligence, and new instruments. The information technology industry is highly competitive and the need for strategic initiative planning is an essential element for the organization to continue to prosper and remain an industry leader. According to IBM’s annual report one of the strategic plans is Smarter Computing designed for Big Data (IBM, 2012). IBM has committed to reshape their investments and lead the market in strategies to accomplish this strategic initiative. IBM states in their annual report that “Every two days, as much data is now generated as in all of human history up to 2003” (IBM, 2012, p. 5). Smarter Computing encompasses software-defined environments to handle the vast amounts of information housed through data centers. The infrastructure will be programmable and have individual systems capabilities as the first round of this strategic plan. This portion of IBM’s strategic plan will transform businesses and civilization giving the precise technology and correct capabilities to all aspects of organizational operations. IBM has a commitment to financial planning, sales examination, cost analysis, funding options, and has weighted the risks and the potential impact to the company in Smarter Computing strategic planning. IBM is an organization leading in technology and strategies. Implementing initiatives takes money and appropriate planning. New programs are of the most...
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...Technology in Restaurants Technology is impacting the restaurant industry because dependency on computers is the remarkable key to run the business. Computers in restaurants are the key to create the experience that experts want to introduce to guests, to support the changes of a modern society and the information technology that is constantly changing; we are the consumers of a competitive world of technology. The technology that is being used in the business has become innovative and to take a look back on how restaurants ran before technology hit the industry is remarkable. Computers The biggest change in the restaurant business since the creation and introduction of the stove controlled by gas and the electric refrigerator is the implementation of computers (Mandabach, Blanch, Van Leeuwen, & Waters, 2006) “The restaurant industry is no longer a business of cigar boxes and order pads. In most cases restaurant managers use more technology than we used to send men to the moon” (Hamilton, 2004). The transcendental innovation of technology has created a competitive system between experts in the field and the philosophy to avoid looking back in time when restaurants used to run with just a kitchen and a few tables. Comparing the experience of a visit to a modern eating establishment with the same basic hospitality atmosphere versus a more typical restaurant, the chances are that thanks to the technology, the expectations are going to be higher as whole for the current generation...
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...problems are people, technology and organization. Each of these can provide a business with difficult problems that it cannot overcome quickly or easily. Examples of organizational problems include poorly orchestrated business processes that have usually been inherited from the past, an unsupportive culture, big changes to the organization’s surrounding environment and political in-fighting an example of people problems are usually quite straightforward, including inadequate employee training, encountering difficulties when it comes to evaluating performances or the evaluations not being strong enough, ergonomics and poor equipment, regulatory and legal compliance, poor or weak management lead by indecisive people and poor employee support. Technology problems, like people problems, are usually self-explanatory. Technology problems that a business could encounter are computers or hardware that are aged and therefore do not work correctly, outdated software that needs replacing, a shortage of database capacity that creates problems for everyone, insufficient telecommunications and the possibility of old equipment not working well with newer hardware. Although many of these problems can be rectified quite easily, the cost of doing so can soon mount up. An Information Systems (IS) is a professional and academic discipline concerned with the strategic, managerial and operational activities involved in the gathering, processing, storing, distributing and use of information, and its associated...
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...Table of Contents Ethical and Social Issues In Information System 1 Chapter one 3 Introduction to the Study 3 Context of the Problem 4 Statement of the Problem 5 Research Questions 6 Introduction 6 Research Question 6 Research Question 7 Research Question 7 Significance of the Study 8 Research Design and Methodology 9 Organization of the study 9 Literature Review 10 Introduction 10 References 14 Chapter one Introduction to the Study Ethical and social issues in information system is a combination of the benefits and disadvantages of using computer and computer related devices, social networks versus our ethics, morals and beliefs. The importance and reliability of computer in our day to day running of human life cannot be over emphasized. Social networking platforms may allow organizations to improve communication and productivity by disseminating information among different groups of employees in a more efficient manner, resulting in increased productivity. While it is not meant to be all-inclusive, there are a lot of problems faced by its usage in younger generations, businesses use, and the even medical field. The social media comes with risks as it opens up the possibility for hackers to commit fraud, launch spam and virus attacks, and also increases the risk...
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...Chapter 1 Business Information Systems in Your Career Computers continue to change every aspect of our lives from entertainment to shopping, from the work we do and where we do it, to how we communicate with friends, relatives, and business associates. As you can see from the opening vignette in the text, many businesses are remodeling their products and services to take advantage of expanded channel outlets such as the Internet, cell phones, and iPad and tablet devices. This chapter gives you an overview of many of the subjects we’ll touch on in this course. It will help you understand how information technology is being used by many businesses worldwide to increase efficiency, save money, and create better relationships with suppliers and customers. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they’ll list money, equipment, materials, and people—not necessarily in that order. It’s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter will begin to explain why you need to manage your information resources as closely as any other in your organization. How Information Systems Are Transforming Business The next time you’re in your workplace or on...
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...for 2005 Jackie Fenn, Alexander Linden This year, we celebrate the 10th anniversary of Gartner's Hype Cycles. More than 1,600 information technologies and trends across 68 markets, regions and industries are evaluated in the most comprehensive assessment of technology maturity in the IT industry. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. ANALYSIS Gartner's Hype Cycles highlight the relative maturity of technologies across a wide range of IT domains, targeting different IT roles and responsibilities. Each Hype Cycle provides a snapshot of the position of technologies relative to a market, region or industry, identifying which technologies are hyped, which are suffering the inevitable disillusionment and which are stable enough to allow for a reasonable understanding...
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...Ethics When the term “ethics “is brought up, lots of things come up in mind. In brief, ethics can be comprised of a set of moral issues that should always be respected. In addition, they are concerned with rules that one could not either feel or see in an abstract manner. They revolve around issues that are either good or bad. In fact, ethics are a set of principles that should be highly respected by all members of the society. Consequently, ethics should be instilled at an early age rather than learnt at an older age simply because it will be much harder at a later age. Moreover, I should also mention that our community teaches us a great deal about ethics. An example of this would be telling the truth. In other words, when a child is raised and taught to tell the truth, it can be said that they have ethics. Other examples may include, but are not limited to, the following: treating others nicely, abstaining from unaccepted behavior, domesticating animals, loving one’s family, and so on and so forth. Based on these examples, ethics should be treated as a form of human awareness based on control. Additionally, ethics regulate all types of behaviors in all spheres of social life with no exceptions as far as politics, work, science, etc. As far as the source of my personal ethics, I should humbly mention that it is a direct result of my religious background. To explain, my religion teaches me a great deal about ethics. For example, my religion teaches me to treat others nicely...
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...Information Systems Management Joe Jelenek / K00121194 Information Systems Management Joe Jelenek / K00121194 Why it does not matter Why it does not matter Discuss the following statement using arguments for and against the point of view stated: Technology does not create a competitive advantage. Instead, it is the appropriate management of technology that creates a competitive advantage. Why IT does not matter The whole world of e-commerce and using IT within businesses started by inventing the personal computer and connecting the world and business with theirs customers via internet. The spending of the resources on IT by businesses was increasing more and more towards the end of the century. In the last decade it was nearly 50% of the capital expenditures. Carr (2003) says that any business has equal access to the computer technology because it is affordable and as the technology evolves and innovates, the price goes down more rapidly. That means the IT does not gives the advantage to the organization, but it’s the way organization manages the IT, how it aligns the IT with the organizations business goals that gives it the competitive edge against the competition. IT becomes just a commodity and cost of doing business. What makes it truly strategic is tis scarcity. Another area that has to be looked at when adopting IT technologies is if to use proprietary or infrastructural (open standard) technology. The proprietary technology is protecting...
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...Australia and ING Australia. New Zealand: The New Zealand division covers a range of banking services for personal, small business and corporate customers in New Zealand including corporate and commercial banking, investment insurance products, private banking, rural banking and central support. The division includes business of ANZ Retail and NBNZ Retail. International & Institutional Banking: This division provides solutions for global institutional clients, retail and business clients in the Asia Pacific region. Technology: Technology is comprised of the global delivery of ANZ's information technology services for customers and staff as well as infrastructure and information security. Global Services & Operations: This division comprises ANZ's global support division, which includes shared services operations and the delivery of IT services and infrastructure. This division is responsible for the delivery of ANZ's information technology solutions and infrastructure, back-office operations in India and the provision of...
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...|IT Perception/Satisfaction Survey Part 1 (Target Audience Profile = User base) | | | | | |Rate the average time it takes for IT personnel to |Excellent Good Needs improvement |Adequate Not Used | |resolve the faults/queries you have raised | | | | | | | |Rate the courtesy extended to you by IT contact |Excellent Good Needs improvement |Adequate Not Used | |personnel | | | | | | | |Rate the degree of knowledge shown by the IT personnel |Excellent Good Needs improvement |Adequate Not Used | |assigned to resolve your faults/queries | | | | ...
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