...A WORKING REPORT ON CUSTOMER SERVICE (EDGE AND BLACKBERRY SERVICES) OF COMMERCIAL DIVISION, GRAMEENPHONE LTD. by Safat Al Mamun Rono ID: 0820580 An Internship Report Presented in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH December, 2011 A working report on customer service (EDGE and Black Berry services) of commercial division, Grameenphone Ltd. A WORKING REPORT ON CUSTOMER SERVICE (EDGE AND BLACKBERRY SERVICES) OF COMMERCIAL DIVISION, GRAMEENPHONE LTD. by Safat Al Mamun Rono ID: 0820580 has been approved December, 2011 Mr. Chowdhury Rajkin Mohsin Senior Lecturer School of Business Independent University, Bangladesh December 07, 2011 Mr. Chowdhury Rajkin Mohsin Senior Lecturer School of Business Independent University, Bangladesh Subject: Submission of the internship working report. Dear Sir, I am hereby submitting my internship report. The last 3 months has been the most fabulous learning experience for me. Without your guidance and help this learning experience would not have been the way it has been. I have tried my level best to come up with as well written and informative report as possible. However, because of the confidentiality policy of Grameenphone Limited it has not been possible to put as many data and information as I would have liked to. So, I, therefore hope that, you will find it in order and if you have any query related to my intern report...
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...Presented to – Adeyl khan, course instructor: MIS 205, Sec: 3 Group Assignment-1 Due date: 14.6.2012 2012 Report on an organization Grameenphone Sadi mohammad- 1110725030 Abu Shoaib khan- 1020722030 Grameenphone – An Overview Since 1997 the widely acclaimed “Village Phone Program” of Grameenphone – a joint venture telecom company, set up by Grameen Bank, with foreign (Norwegian) capital3 – has provided telephones to 39,000 villages in Bangladesh, bringing access to the telephone networks to some 70 million people. This extraordinary achievement is rightly cited in the development literature as a success, an innovation which managed to bring the Information Society to the remotest and most unlikely places of the country. Most studies of the initiative have focused on the socio-economic benefits that new technology such as cell phones can bring rural communities, giving the impression that the program is philanthropic in intention, presenting Grameenphone as a not-for-profit organization devoted to providing connectivity for the poor. This assumption does not reflect reality. GP is above all a business. The company provides a good example of a multi-stakeholder partnership, as recommended in the Plan of Action of the World Summit on the Information Society (WSIS) held in Geneva in December 2003.4 It highlights the role of the private sector not only as a market player but also as an effective and dynamic stimulator of development. This case-study...
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...Report Project Number: 7194/2078 July 2007 BANGLADESH: GrameenPhone Limited In accordance with ADB’s public communications policy (2005), this completion report excludes information referred to in paragraph 126 of the PCP. INTERNATIONAL FINANCE CORPORATION ENVIRONMENTAL AND SOCIAL PERFORMANCE ANNUAL MONITORING REPORT (AMR) Grameenphone Ltd. Grameenphone Bangladesh 10872 REPORTING PERIOD: JANUARY, 2006 TO DECEMBER, 2006 AMR COMPLETION DATE: JULY 02, 2007 Environment and Social Development Department 2121 Pennsylvania Avenue, NW Washington, DC 20433 USA www.ifc.org/enviro INTRODUCTION The Annual Monitoring Report IFC’s Investment Agreement requires Grameenphone Ltd. to prepare a comprehensive Annual Monitoring Report (AMR) for Grameenphone facilities and operations. This document comprises IFC’s preferred format for environmental and social performance reporting. The AMR informs the Environment and Social Development Department about the environmental and social state of the investment. Preparation Instructions The following points should assist you in completing this form. Please be descriptive in your responses and attach additional information as needed. • • • IFC’s Investment Agreement requires designated Grameenphone Ltd. personnel to complete and submit annual environmental and social monitoring reports in compliance with the schedule stipulated in the Investment agreement. Grameenphone Ltd. must report qualitative and quantitative project performance...
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...Comparative analysis of service quality of GP with other private Telco service providers in Bangladesh A COMPARATIVE ANALYSIS OF SERVICE QUALITY OF GRAMEENPHONE WITH OTHER PRIVATE TELECOMMUNICATION SERVICE PROVIDERS IN BANGLADESH by Md. Fuad Al Hassan ID: 0720053 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH April 2012 Comparative analysis of service quality of GP with other private Telco service providers in Bangladesh A COMPARATIVE ANALYSIS OF SERVICE QUALITY OF GRAMEENPHONE WITH OTHER PRIVATE TELECOMMUNICATION SERVICE PROVIDERS IN BANGLADESH by Md. Fuad Al Hassan ID: 0720053 Has been approved April, 2012 Mr. Md Sohel Islam Senior Lecturer School of Business Independent University, Bangladesh Comparative analysis of service quality of GP with other private Telco service providers in Bangladesh April 28, 2012 Mr. MD. Sohel Islam Senior Lecturer, School of Business Independent University, Bangladesh. Dear Sir, It is a great pleasure and honor for me to submit my internship report “A comparative analysis of perceived service quality of Grameenphone with other private telecommunication service providers in Bangladesh. I am submitting this report as a part of my internship in Grameenphone. This report will help the organization to find out the customers perception of the service quality comparing to the other telecommunication service...
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...their choices are coordinated by markets, and how prices and demand are determined in individual Macro Analysis: Macro Analysis is the study of the behavior of the individual firms or markets. through the analysis of major economic factors that show predictable patterns and trends, and of their influence on one another. Introduction to Grameenphone Grameenphone, widely known as GP, is the leading telecommunications service provider in Bangladesh. With more than 37.7 million subscribers (as of April 2012), Grameenphone is the largest cellular operator in the country. It is a joint venture enterprise between Telenor and Grameen Telecom Corporation, a non-profit sister concern of the internationally acclaimed microfinance organization and community development bank Grameen Bank. Telenor, the largest telecommunications company in Norway, owns 55.8% shares of Grameenphone, Grameen Telecom owns 34.2% and the remaining 10% is publicly held. Grameenphone was the first company to introduce GSM technology in Bangladesh.[5] It also established the first 24-hour Call Center to support its subscribers. With the slogan Stay Close, stated goal of Grameenphone is to provide affordable telephony to the entire population of Bangladesh. | 1.1 PESTLE Analysis A PESTLE analysis, sometimes referred to as a PEST Analysis, is a useful tool for understanding the industry situation as a whole, and is often used in conjunction with a SWOT analysis to assess the situation of an individual business...
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...Organizational Part 1. A. Introduction: Grameenphone is the largest mobile telecommunications operator in Bangladesh in terms of revenue, coverage and subscriber base. The company was incorporated on October 10, 1996 as a private limited company. Grameenphone converted to a public limited company on June 25, 2007. Trading of the company‘s shares started at Dhaka and Chittagong Stock Exchanges from 16 Nov. 2009. The shareholding structure comprises of mainly two sponsor Shareholders namely Telenor Mobile Communications AS (55.80%) and Grameen Telecom (34.20%). The rest 10.00% shareholding includes General public & other Institutions. Since its inception in March 1997, Grameenphone has built the largest cellular network in the country with over 12,000 base stations in more than 6000 locations. Presently, nearly 98 percent of the country's population is within the coverage area of the Grameenphone network. The company has so far invested more than BDT 15,260 crore to build the network infrastructure since its inception in 1997. Grameenphone is also one the largest taxpayers in the country, having contributed more than BDT 16,600 crore in direct and indirect taxes to the Government Exchequer over the years. Grameenphone was also the first operator to introduce the pre-paid service in September 1999. It established the first 24-hour Call Center, introduced value-added services such as VMS, SMS, fax and data transmission services, international roaming service, WAP...
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...Management Information System Functions and Network Planning in Grameen Phone Course Title: Management Information System Submitted to: Ameen Nawaz Department of Computer Science American International University, Bangladesh Acknowledgement It is our refreshment stand to thank Mr. Nawaz Ameen, our course instructor of the course Management Information System, in American international University for giving us the opportunity to practically exposure through this report. In this regard, we would also like to thank all of our team members for their hard working .supreme spirit and inspiration. As we are the students of BBA program so it’s very much important for us to know about the practical use of MIS Application under diverse situation of an organization. So, lastly we would again like to express our heartfelt thanks to our honorable teacher for providing us the opportunity to apply and connect our classroom learning with a practical situation. Management Information System Functions As we know Management Information System (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy. Management Information Systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational...
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...History: Market research began to be conceptualized and put into formal practice during the 1920s, as an offshoot of the advertising boom of the Golden Age of radio in the United States. Advertisers began to realize the significance of demographics revealed by sponsorship of different radio programs. Market research for business Market research is for discovering what people want, need, or believe. It can also involve discovering how they act. Once that research is completed, it can be used to determine how to market your product. Questionnaires and focus group discussion surveys are some of the instruments for market research. For starting up a business, there are some important things: • Market information Through Market information one can know the prices of the different commodities in the market, as well as the supply and demand situation. Information about the markets can be obtained from different sources, varieties and formats, as well as the sources and varieties that have to be obtained to make the business work. • Market segmentation Market segmentation is the division of the market or population into subgroups with similar motivations. It is widely used for segmenting on geographic differences, personality differences, demographic differences, technographic differences, use of product differences, psychographic differences and gender differences. For B2B segmentation firmographics is commonly used. • Market trends Market trends are the...
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...S.W.O.T Analysis in Project Management Md. Mashreki Islam Sami Bachelor of Science in Civil Engineering International University of Business Agriculture and Technology Dhaka, Bangladesh Abstract The main objective of this paper is to give an extensive knowledge on SWOT Analysis. In this paper SWOT analysis is discussed in the case of project management. SWOT analysis stands for Strengths, Weaknesses, Opportunities, and Threats. Such analysis can be a part in a project or in a business venture. A SWOT analysis can be carried out for a product, place or person. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. The technique is credited to Albert Humphrey, who led a convention at the Stanford Research Institute now called SRI International, in the 1960s and 1970s using data from Fortune 500 companies. Performing SWOT analysis allows setting achievable goals or objectives for the organization. SWOT analysis is important for organizations to plan future steps that are to be taken for development or to compete with other companies. Through SWOT analysis, a company or organization come across advantages, disadvantages, possibilities, capabilities and problems that they may face in a project takes visual. In this paper different sectors are considered where SWOT analysis is done successfully. Some other techniques of analysis such as Benchmarking, PESTLE...
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...Executive Summary This report looks at the corporate social responsibility (CSR) efforts and activities undertaken by Grameenphone. CSR is becoming increasingly popular as well as necessary in Bangladesh as the country becomes more and more integrated into the global economy. The importance which organizations, particularly multinational companies, have given to social responsibility is pervading the Bangladesh economy. Grameenphone is one of the pioneers in this field, and it has made some noteworthy contributions to the development of the nation. This report examines some of these efforts and initiatives, including Grameenphone’s commitment to assisting Bangladesh achieve four of the eight the Millennium Development Goals, which are: • Poverty alleviation • Healthcare • Empowerment • Education This report also looks at Grameenphone’s CSR efforts in the areas of environmental awareness and responsibility in the workplace. In addition, it provides a brief overview of the company. Secondary data collection methods were used to collect the data for this report. It can be concluded that Grameenphone’s numerous CSR activities are sufficient and befitting an organization of its size, and its drive to continuously improve its activities is laudatory. Brief Overview of Grameenphone Grameenphone is a telecommunication organization which has been providing its services in Bangladesh since 1997. It is a joint venture enterprise between Norway’s telecommunication...
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... Join Search Browse Saved Papers Home Page » Business and Management Financial Performance of Grameenphone In: Business and Management Financial Performance of Grameenphone American International University-Bangladesh (AIUB) INTERNSHIP RESEARCH REPORT ON “Financial Performance Analysis of GrameenPhone Ltd.” An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration Supervised By: Farah Rezwan Faculty, School of Business Administration Department of Finance Submitted By: Shafi,Hasibuzzaman Student, School of Business Administration ID: 08-11124-2 Mejor-Accounting & Finance Date of Submission: April 19, 2012 INTERNSHIP RESEARCH REPORT ON “Financial Performance Analysis of GrameenPhone Ltd.” LETTER OF TRANSMITTAL 08 May, 2012 Mr. R. Tareque Moudud Director, Office of Placement & Alumni (OPA), American International University-Bangladesh Banani, Dhaka. Subject: Internship Research Report on “Financial Performance Analysis of GrameenPhone Ltd”. Dear Sir, I have completed the Internship report on “Financial Performance Analysis of Grameenphone Ltd.” With due respect, I am submitting my internship research report on the above mentioned title for the partial fulfillment...
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...contents (tasks) Grameenphone’s marketing definition is explained. Grameenphone is a marketing oriented organization that has the various elements of marketing concepts. The marketing approach of he organization is explained. The micro and macro environmental factors of Grameenphone are explained in detail while Grameenphone is making a decision. The 3G service segmentation is done. The factors that would influence the targeting strategy of Grameenphone are explained. The buyer’s behavior for Complex buying behavior and habitual are explain. A marketing mix for anew service-3G was developed for Grameenphone. The differences in marketing a product within the organization are also explained. At last the differences in marketing between Telenor and Grameenphone is discussed. INRODUCTION On November 28, 1996 Grameenphone got the licence to start its operations in Bangladesh given by the Ministry of post and Telecommunication. On the March 26, 1997 launched its services and started its activities. Grameenphone had already invested BDT 15,260 crore to build the country’s best network since 1997. 98% of the country is under Grameenphone’s network reach. Grameenphone is one of the largest taxpayers and had contributed BDT 16,600 crore in direct and indirect tax through out its whole operation. Grameenphone has the largest cellular network in the country supported by 12,000 base stations in more than 6000 locations. Grameenphone was first operator to start up the pre-paid mobile service...
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...prospective and booming mobile telephone has brought about many positive changes in the country's economy and socio-economic sectors and has been successful by attracting a huge some of Foreign Direct Investment (FDI) by big telecom giants like Telenor, Telekom Malaysia (TM), Orascom and SingTel in rural network expansion in Bangladesh. The foreign operators in collaboration with their local partners is working on with the infrastructure to widen the very base of mobile subscribers by removing the entry barrier and make the mobile telephone affordable even to rural masses. The following graph will depict the current market scenario of the major operators in Bangladesh. Figure 1: Major operators and their market share It is quite clear that GrameenPhone is the market leader in this field with a subscriber base of more than ten million (10,000,000) which is around 58% of the total market share. The second highest...
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...SWOT Analysis of Grameenphone Ltd. Introduction Grameenphone widely known as GP, is the leading telecommunications service provider in Bangladesh. With more than 32 million subscribers (as of June 2011), Grameenphone is the largest cellular operator in the country. It is a joint venture enterprise between Telenor and Grameen Telecom Corporation, a non-profit sister concern of the internationally acclaimed microfinance organization and community development bank Grameen Bank. Grameenphone was the first company to introduce GSM technology in Bangladesh. It also established the first 24 hour call centre to support its subscribers. GP aims to provide the best possible technical quality, customer service, and coverage also in the rural areas at the most favorable prices, to as many customer possible in Bangladesh. GrameenPhone is also the leading Cellular Net Provider in Bangladesh. GrameenPhone main competitors are Banglalink, Robi, Airtell, Citycell & Teletalk. One of the strongest sides of GrameenPhone is its customer‟s service and relationship. With big power comes big responsibility. Just like all other large corporation, Grameenphone also have some weakness and have to face some challenges. In the present highly competitive telecommunication market in Bangladesh there is no way to overlook a simple fraction of problem. From the SWOT analysis we are trying to measure the company‟s strategic position as well as Strengths, Weaknesses, Opportunities, and Threats. Methodology and...
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