1.Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by

Gunter: Gunter can be identified with caretaker image. He attempt to exercise control and he used control measures and other actions (term contracts) to control the change but these didn´t have the desire effect and the change was produced outside the manager´s intentions. The change outcomes were unintended.

The hospitality literature: the hospitality industry can be identified with nurturer image of change managers. The literature didn´t try to control the change and assumed that the problem of turnover was outside the influence of the change manager. The literature suggested some actions to minimize the debilitating effects such as training, streamlining and simplifying jobs.

The consultant: the consultant can be identified with the interpreter image. He saw the problem of turnover in a different view: He noticed that, since nothing worked and some reasonable tactics just made things worse, they ought to try something different. He helped Gunter to look the turnover in a different perspective, seeing the advantages of high turnover.

2.How did these assumptions influence prescriptions for dealing with “the turnover problem”?

These assumptions helped Gunter to see his organization in a new perspective. He now see the organization as a training organization where smart and ambitious people can work hard, learn a lot and move on quickly. In the organization, the staff would always motivate and other potencial top performer would be waiting at the gate. The assumptioms helped Gunter to see that the organization would be always able to recruit high-potencial people.

4. What conclusions do you draw from this about the statement at the start of the chapter that “ if we only draw upon one particular frame,