...(http://www.thecasesolutions.com) >> Business Case Studies (http://www.thecasesolutions.com/business-case-solutions) >> American Greetings ← Previous Post (http://www.thecasesolutions.com/simons-hostile-tender-for-taubman-22197) Next Post→ (http://www.thecasesolutions.com/yokohama-corp-ltd-a-22201) American Greetings Harvard Case Solution & Analysis AN INDUSTRY IN DECLINE Greeting card industry was faced massive changes as it had attained maturity and was now in decline. Overall greeting card sales had been contracting in the U.S. for some years and negative growth was expected in the next five years to 2015 (Exhibit 4). Hallmark was the largest card company in the U.S. that was privately owned by the Hall family with $4 billion of revenues. The organization had expanded its operations in more than hundred nations and thus it was well-diversified geographically. Overall, the U.S. card industry was contracting with 9% reduction in last six years and the trend was expected to continue with a minimum of 4% decline over next 4 years and 16% in a worst case scenario. Major cause and diver of this decline in demand was changing social interaction norms and advent of alternative forms of communications through social networking and digital imaging. Increase in use of these alternatives by the populace to express their love and keep in touch with their close ones was reducing the need to send paper based greeting cards. As a result, greeting card companies were increasingly moving to electronic...
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...the population live in very close proximity. So the tradition of politeness was developed to help avoid unpleasant meetings and confrontations. The citizens of Barbados are strongly enveloped in the use of manners such as always saying “Good morning” to people even strangers. For them it seems to be a way they earn respect amongst their peers and community. A very good note to make from our research it is best to avoid discussing political issues and racial topis when first meeting a Barbadian. This holds true for formal business meetings as well. It is best to let any topic that need political analysis or points made to come up later in the meeting(s). (Kent, 2013) They seem to appreciate a more formal method of greeting as well as meeting. The most common greeting is a handshake, this occurs between both sexes as a form of respect. Then it is followed by a salutation such as “pleased to meet you” or...
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...collectible gifts, gift wrap, holiday and seasonal decoration, novelties, party supplies, souveniers, etc. Gift shops come as both standalone stores as well as part of supermarkets. In India these stores are franchisees, chain retailers, as well as independent retailers. The customer base is spread over a wide demography, but the main consumers are young. Some of the main players in this category are: Archies: [pic] Archies was founded in 1979 as a mail order poster shop, and introduced its first line of greeting cards in 1980. The company procured its first ever foreign license from Walt Disney, USA in 1984 and offered its customers some of the best loved Disney characters on its greeting cards. As the Archies brand grew into a household name in India, the company diversified into gifting items. Strategic tie-ups with global players, including Portal Publications, Gibson Greetings and American Greetings Inc. (the world’s largest publicly held greeting card company) of the US, enabled Archies to offer its customers a range of special-occasion cards. Archies’...
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...1 Executive summary T he new service line of event consulting services, Eventian, is the perfect solution to Hallmark’s problems of limited product portfolio and lack of localization, which may hinder the company’s further development in this market. Little competition and consistency with Hallmark’s culture and values will facilitate a rapid growth of this new brand. Eventian aims to cater increasing needs of emotional expression among friends and families in today’s highly competitive and fast-pace working environment, where more and more people find it difficult to spare time and energy to connect with their loved ones. The primary marketing objectives are to raise the brand awareness among target customers to over 90% and to achieve a market share of over 50%. The primary financial objective is to gain net profit of HK$670,000 by the end of the third year. 2 Table of Content Executive summary ....................................................................................................................................... 1 1. Introduction ........................................................................................................................................... 4 2. Situation Analysis ................................................................................................................................. 4 2.1 Company & Products Introduction .................................................................
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...Wegman Case MGMT1120 Introduction to Business 2/24/2013 Instructor: Michael Cook Sarah Gilbert Sarah Gilbert MGMT1120 Introduction to Business Instructor: Michael Cook Wegman Case February 24, 2013 Wegman Case 1. Wegmans has always been managed by members of the Wegman family. Do you think the company could continue its winning way if the next generation doesn’t want to take over, forcing the company to hire someone from outside the family as CEO? Explain your answer. In 2012, Wegmans received more than 5,200 requests from people asking the company to open a store in their community. Another 7,600 customers wrote to say how much they like shopping at Wegmans, because they like the products and services offered or appreciate the way Wegmans employees treat them. Wegmans is a major corporate contributor in communities where stores are located. In addition to corporate giving, every store has a budget for community support. Giving is focused in these five areas: * Food for the needy * Strengthening neighborhoods * Helping young people succeed * Healthy eating and activity * Support for the United Way as an effective way to fund programs that make a difference Wegmans has awarded over $85 million in scholarships to more than 26,000 employees since the company inaugurated the Wegmans Scholarship Program in 1984. About 4,000 employees have active scholarships each year while they attend colleges and universities across the country. In 1987...
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...QUESTIONS. How can leader or founder help create strong culture in an organisation? Can a leader eliminate culture? Explain. INTRODUCTION 1. BACKGROUND OF THE CULTURE IN ORGANISATIONAL 1.1 LEADER Leadership is a person whose can influence a person for accomplish their objective in organisation to make it more cohesive and coherent. As we know leadership try to influence a group or person to achieve their goal or target. (http://www.nwlink.com/~donc lark/leadcon. html) Always leader will create their own vision first. This vision must have the deep meaning and leaders must make the best vision as symbol to organisation. After that, they try to setting a goal to achieve their target and developing action plan as a strategy in their organisation. Lastly, a leader will monitoring action plan execution. The leader must follow up the follower doing what is required. As a leader they have six traits to make successful as a leader. That is a drive, desire to lead, integrity, self-confidence, intelligent, and job-relevant knowledge. (http://www.slides hare.net/nusabtara99/high-performing-leadership) 1.2 CULTURE Culture is refer to accumulation of knowledge, beliefs, attitudes, experiences, religion, relations, concepts of the universe, values, meaning, roles, notions of time, relations, material possessions and objects acquired and that institutions that characterise the population of nation. (http://language.ezinemark.com/culture-definitions-and-types-17b25a011fd.html) ...
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...March 25, 2011 Exceptional Service, Exceptional Profit The Secrets of Building a Five-Star Customer Service Organization Leonardo Inghilleri and Micah Solomon ©2010 Leonardo Inghilleri and Micah Solomon Adapted by permission of AMACOM, a division of The American Management Association ISBN: 978-0-8144-1538-2 Introduction The key to a successful business is customer loyalty. Building enduring business relationships is a timeless strategy that transcends factors that are out of a service organization’s control, including technological changes, economies of scale, and exchange rates. Solid customer loyalty serves as insurance against the risks of a commodity being viewed as replaceable or interchangeable. In Exceptional Service, Exceptional Profit, Leonardo Inghilleri and Micah Solomon share a variety of techniques pioneered by the Ritz-Carlton hotel chain, Netflix movie rental service, and other companies that have earned a loyal customer base. From mastering the four elements of customer satisfaction to handling service failures to personalizing the online experience, organizations can make the shift from reactive to anticipatory service and build a base of clients that will keep coming back for more. Satisfaction Guaranteed Inghilleri and Solomon consider customer satisfaction a prerequisite to establishing loyalty. Although satisfied customers are still at risk of being wooed away by a competitor, they will believe a business offers a reasonable product or service...
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...BHC EDUCATIONAL INSTITUTION, INC. KOREAN CULTURE INVASION POSITIVE AND NEGATIVE INFLUENCES ON FILIPINOS A Research Paper Presented to Mrs. Rhea Jane Serrano-Manalo In Partial Fulfillment of the Requirement in English IV Presented by: Angelica C. Perlas March 2013 ABSTRACT The aim of this study is to give the positive and negative effects of Hallyu or Korean Wave to the Filipino lifestyle. The researcher aimed to analyze the gathered information from articles, theses and other published work. The method used in this study is the descriptive method of research. The researcher gathered information from published articles like K-pop Domination: Good or Bad Influence?, Filipinos Get Hooked on K-Pop Craze, Korean Dramas, Kpop Helped Reshape Philippine TV, Music, Korean Culture in the Philippines, Korean Lifestyle, Korean Wave Hits the Shore of the Philippines, Koreanovela and its Reception among Filipino Audience, Korean ‘Hallyu’ and the Pinoy Invasion, and By Design: A Look at Korea’s Fashion Industry. The researcher concluded that although some benefits of Hallyu contribute to Filipinos eagerness of developing their own culture, there is still a need for Filipinos to control themselves from patronizing the foreign world. 1 ACKNOWLEDGMENT This term paper entitled KOREAN CULTURE INVASION: POSITIVE AND NEGATIVE INFLUENCES ON FILIPINOS was done properly, not only through the efforts of the researcher but also through the efforts of other people who helped her...
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...INDUCTION PROGRAM, PERFORMANCE, AND MORALE OF TEACHERS IN SELECTED SCHOOLS IN DEPED, CAVITE CITY A Thesis Presented to the Faculty of the Graduate Program College of Industrial Education Technological University of the Philippines In Partial Fulfillment of the Requirements for the Degree Master of Arts in Industrial Education Major in Administration and Supervision by JESTER C. NICODEMUS March 2011 Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction “The DepEd shall pursue to institutionalize the Teacher Induction Program in the division and school levels of DepEd… - MTPDP, 2004-2010 The Department of Education is known as the biggest bureaucracy in the country. As a beginning professional teacher, it is advantageous to know the legal bases of education and the programs and projects of the department. It must also be clarified about the rights, responsibilities, and accountabilities as a teacher. It is important that the beginning teacher must internalize their roles, rights, obligations, and accountability that must be performed as a professional teacher. Being a part of the organization, the beginning teacher must also be aware of the programs and projects of the department through the years to achieve the goal of improving the quality of basic education. The culture inherent in the system and structure of the department also helps in giving the right perspective and insight of the organization. But historically, the teaching occupation has not had the...
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...Betty Ford as First Lady: A Woman for Women Author(s): LEESA E. TOBIN Source: Presidential Studies Quarterly, Vol. 20, No. 4, Modern First Ladies White House Organization (FALL 1990), pp. 761-767 Published by: Wiley on behalf of the Center for the Study of the Presidency and Congress Stable URL: http://www.jstor.org/stable/20700159 . Accessed: 05/04/2014 08:14 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use, available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. . Wiley and Center for the Study of the Presidency and Congress are collaborating with JSTOR to digitize, preserve and extend access to Presidential Studies Quarterly. http://www.jstor.org This content downloaded from 163.238.9.21 on Sat, 5 Apr 2014 08:14:55 AM All use subject to JSTOR Terms and ConditionsBetty Ford as First Lady: A Woman for Women LEESA E. TOBIN Archivist Gerald R. Ford Library On April 4, 1954, the women's page of The Washington Post carried a fea ture story on Mrs. Gerald R. Ford, a young congressman's wife with a penchant for "quiet" suits and "slightly more talkative" hats...
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...Toyota (Chapter 1) Overview. This case concerns the systems used by Toyota to become the third largest automobile manufacturer in the world. The case illustrates how this organization strives to serve customers and achieve a profit. The case intentionally emphasizes features of Toyota's manufacturing system, rather than its marketing strategies per se, to show how the whole organization is focused on serving customer wants and needs, not just the marketing department. Suggestions for Discussion Questions 1. In what ways is Toyota's new-product development system designed to serve customers? There are a number of features to this system that make it customer oriented. The Toyota system responds more quickly than competitors, allowing the company to correct any mistakes and react to market trends faster than competitors. The system has a chief engineer responsible for the product from design to marketing. This may allow consumer research to function as a direct input into engineering specifications rather than become a secondary concern after the product is designed. Since the corporate philosophy is to serve customers, consumer inputs are more likely to be used develop better new products. 2. In what ways is Toyota's manufacturing system designed to serve customers? There are a number of features in Toyota's manufacturing systems that are designed to serve customers, including the following features. Employees, even on the assembly line, are trained to consider their...
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...Contents I. Introduction 2 II. Question 1: Nokia’s mission and vision 2 III. Question 2: Alarm in Nokia’s strategic pursuits 4 IV. Question 3: Strategy and techniques recommended for Nokia 8 V. Question 4 :Technologies that Nokia should have done 9 VI. Question 5: Business level strategy Nokia should take and actions to support it. 10 VII. Question 6: Nokia and Microsoft corporate 12 VIII. Conclusion 13 IX. Reference 14 I. Introduction Operating in the turbulent and globalized business market require a well-prepared plan and vision in order to go ahead of the market and being the market leader, which would ensure the success and survival for the organization in long-term (Sadler and Craig, 2003). Failure to do so and the organization would see itself going bankruptcy in couple of years head. The case of Nokia is the typical example of the failure to catch the demand of the customers, to follow up the market and to struggle in the way to become powerful again. Nokia is well known about its products, which are mobile telephone and portable IT device. Used to be the market leader in the mobile phone industry, but the company now has been struggling in order to survive through the fast growing and many competitors of mobile phone industry. This report would invest the case study “Alarm ringing: Nokia in 2010”; analyze the situation and prospects for Nokia to be more competitive in the mobile phone market. II. Question 1: Nokia’s mission and vision The mission...
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...Contents Preface Acknowledgments ix xiii PART ONE OVERVIEW OF STRATEGIC MANAGEMENT 1. Strategic Management The Nature and Value of Strategic Management Dimensions of Strategic Decisions 4 Formality in Strategic Management 9 Benefits of Strategic Management 11 Risks of Strategic Management 11 The Strategic Management Process 11 Strategic Management as a Process 16 Summary 18 Key Terms 19 Questions for Discussion 19 2 3 PART TWO STRATEGY FORMULATION 2. SM_Prelims.indd 17 Company Mission What is a Company Mission? 23 The Need for an Explicit Mission 24 Formulating a Mission 24 Basic Product or Service; Primary Market; Principal Technology Company Goals: Survival; Growth; Profitability 26 Company Philosophy 28 Public Image 29 Company Self-Concept 33 Newest Trends in Mission Components 33 An Exemplary Mission Statement 35 Boards of Directors 37 Agency Theory 38 22 25 2/8/2012 10:17:09 AM Contents How Agency Problems Occur 39 Problems That Can Result from Agency 39 Solutions to the Agency Problem 40 Summary 41 Key Terms 41 Questions for Discussion 41 Appendix A: Company Vision 43 Appendix B: BB&T Vision, Mission, and Purpose 3. 4. SM_Prelims.indd 18 44 Corporate Social Responsibility and Business Ethics The Stakeholder Approach to Social Responsibility 52 The Dynamics of Social Responsibility 54 Types of Social Responsibility 57 Corporate Social Responsibility and Profitability 60 Sarbanes-Oxley...
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...TRANSITIONS IN TEACHING STRATEGIES OF HIGH SCHOOL BIOLOGY TEACHERS: A GROUNDED THEORY APPROACH Mark Joseph C. Diaz Jerah Mae G. Gilos Kenneth P. Guilan Nerissa E. Sorolla Chapter 1 Introduction to the Study Chapter One has five parts: (1) Background and Theoretical Framework of the Study, (2) Statement of the Problem, (3) Significance of the Study (4) Definition of Terms, and (5) Scope and Delimitation of the Study. Part One, Background and Theoretical Framework of the Study, justifies the need for the investigation, describes the origin of the study, discusses the importance of selecting the problem, and the reason for conducting it. Part Two, Statement of the Problem, presents the purpose and enumerates the problems answered in the study. Part Three, Significance of the Study, states and tells the importance and benefits that may be derived from the findings. Part Four, Definition of Terms, clarifies the meaning of the terms used in this investigation. Part Five, Scope and Delimitation of the Study, sets the limit and scope of the investigation. Background of the Study Throughout the history, societies have sought to educate people to produce goods and services, to respond effectively and creatively to their world and to satisfy their curiosity and aesthetic impulses. Education involves theory and empirical sets of knowledge and learning as well. Teaching is the process of helping their learners economically and efficiently. It is...
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...DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION HEATHER PERROW, Plaintiff, v. GRAND CANYON EDUCATION, INC., and GRAND CANYON UNIVERSITY, INC., Defendants. : : : : : : : : : : : Case No. 2:09-cv-670 JUDGE MARBLEY Magistrate Judge Kemp OPINION AND ORDER I. INTRODUCTION This matter is before the Court on Defendant Grand Canyon Education, Inc.’s (“GCE”) Motion to Dismiss for Lack of Jurisdiction (Doc. 4) and Renewed Motion to Dismiss for Lack of Jurisdiction (Doc. 21), and Defendant Grand Canyon University, Inc.’s (“GCU”) Motion to Dismiss for Lack of Jurisdiction (Doc. 6) and Renewed Motion to Dismiss for Lack of Jurisdiction (Doc. 22). For the reasons stated below, Defendants’ Motions are DENIED. II. BACKGROUND A. FACTUAL BACKGROUND GCE is a Delaware corporation with its principal place of business in Phoenix, Arizona. GCU is an online university also based in Phoenix. GCE is the owning and operating entity of GCU. Plaintiff Heather Perrow enrolled in online courses offered by GCU after conducting an online search for web-based degree programs. (Perrow Aff. at ¶ 5.) Perrow got in touch with an enrollment counselor, Mr. Brand, who assisted her in filling out the requisite forms for enrollment and financial assistance. (Id. at ¶ 7.) Perrow was informed that the program she had selected, the Master of Arts in Teaching Program of Study, was the appropriate program for her educational background. (Id.) Perrow was assigned a username, password, and GCU student...
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