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Greyhound Lines Inc.: Quality Management Initiatives

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Greyhound is an intercity bus carrier serving over 3,800 destinations across the United States, Canada, and Mexico. The company was founded in Hibbing, Minnesota in 1914, and taking the name The Greyhound Corporation in 1929, the company has been based in Dallas, Texas since 1987 (Greyhound, 2015). In 2007, Greyhound's parent company Laidlaw was purchased by British transit company FirstGroup, who agreed to take on Laidlaw's $700 million of debt. It may be assumed that Greyhound may have been committed to reducing this debt by initiating Lean management practices. For these reasons, it may be assumed that these Lean management practices may have negatively impacted the company’s ability to maintain a competitive advantage and guarantee customer satisfaction. Furthermore, it may be assumed that Greyhound’s leadership lack sufficient TQM skills. Thus resulting in low morale, low employee commitment and raising the barriers towards improving TQM (Cătălin, Bogdan, & Dimitrie, 2014).

Greyhound Lines Inc.: Quality Management Initiatives
Introduction
Greyhound is an intercity bus carrier serving over 3,800 destinations across the United States, Canada, and Mexico. The company was founded in Hibbing, Minnesota in 1914, and taking the name The Greyhound Corporation in 1929, the company has been based in Dallas, Texas since 1987 (Greyhound, 2015). Currently, Greyhound is operated by publicly-owned British transportation corporation, First Group (LSE: FGP) that provide intercity bus transportation services throughout the continental United States, Canada and Mexico (First Group, 2015). In 2007, First Group acquired Greyhound from Laidlaw International. Since the acquisition, Greyhound has faced competition from multiple low-budget transportation companies and began to experience quality problems in areas of operations, maintenance, and customer service

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