Grievance procedure
The Freedictionary.com defines grievance as
“An actual or supposed circumstance regarded as just cause for complaint”
A grievance procedure is a term to describe a formal way of dealing with issues between employer and the employee
Employee has problems and is not happy
Employee has problems and is not happy

The Manager resolves the grievance and communicates the outcome to the employee. Decision is been given

The Manager resolves the grievance and communicates the outcome to the employee. Decision is been given

Raise a verbal complaint with immediate manager.

Raise a verbal complaint with immediate manager.

Employee Rep
Employee Rep

In the event of an employee having a complaint about his immediate supervisor, he or she must approach the next reporting level of his immediate supervisor directly for the purpose of resolving the grievance. UNRESOLVED?
The matter will be re-investigated; findings and recommendations shall be discussed with employee
The matter will be re-investigated; findings and recommendations shall be discussed with employee
With a representative or not, a formal written grievance to supervisor
With a representative or not, a formal written grievance to supervisor

Worker Commitee
Worker Commitee
The committee shall in turn elect to invoke the Dispute Procedure outlined in the Recognition and Procedural Agreement.

The committee shall in turn elect to invoke the Dispute Procedure outlined in the Recognition and Procedural Agreement.

HR Dept
HR Dept
Grievances which have not been resolved to the satisfaction of the employee shall be referred to the local Shop Stewards' Committee
Grievances which have not been resolved to the satisfaction of the employee shall be referred to the local Shop Stewards' Committee
Unresolved
Unresolved
Factory Manager/Chairperson is obliged to report in writing his investigations, outcome
Factory Manager/Chairperson is obliged to report in writing his investigations, outcome
Grievance form and reports submitted to factory manager/chairperson
Grievance form and reports submitted to factory manager/chairperson
The provisions of the Dispute Procedure contained in the Recognition and Procedural Agreement shall be evoked
The provisions of the Dispute Procedure contained in the Recognition and Procedural Agreement shall be evoked
Unresolved
Unresolved
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