...study of Flipkart.com, Snapdeal, E-bay: India’s Leading E-business Portals Sheeba Praveen Prof.(Dr.) Devendra Agarwal Sumaiya faizyab Dept. CSE,Integral University Babu Banarasi Das Engineering College Dept. CSE, Integral University Lucknow ,U.P. Lucknow, U.P. Lucknow,U.P. ------------------------------------------------------------------------------------------------------------------------------------------ Abstract— Ecommerce portals are now trending in India. It is growing in every place and customers are showing interest in using these portals effectively. There are so many portals which are unique in their features and the design of website. After analyzing the whole model of E-commerce I found basically three business Models have evolved over a period of time in this space and each has its own Pros & cons. Rest all business models are mix and match of any of following 3 models. Keywords—Snapdeal model, E-bay model, Flipkart model modes like Cash & Card on delivery, which invariably helps the masses to avoid the hassle of making online payments, as the credit card penetration in India is very low, & people are reluctant to make online payments more to do with the Indians psyche .Since portals are giving a customized offering to the masses i.e. rite from the wider product portfolio to payment options, its making very convenient for the users to have a online shopping experience hassle free. Lets study & evaluate 3 core business model...
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...A FINAL PROJECT REPORT ON “CONSUMER PERCEPTION TOWARDS ONLINE GROCERY STORES” SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR MASTER OF MANAGEMENT STUDIES TO UNIVERSITY OF MUMBAI BY RAINU TANVEER SINGH SPECIALIZATION: MARKETING ROLL NO. 40 Batch: 2010-2012 UNDER THE GUIDANCE OF PROF. ANNIE PILLAI Guru Nanak Institute of Management Studies and Research MATUNGA, MUMBAI – 400 019 Table of Content Chapter No. 1 2 3.1 3.1.2 3.2 3.3 3.3 3.4 4.1 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 Topic Executive Summary Literature Review Industry Introduction Models of E-commerce Online Shopping In India Online Grocery Shopping Indian Players in Online Grocery Shopping Company Introduction Hypothesis Research Objectives Scope of the research Limitations Research Design and Methodology Sample Design Sampling Technique Data Collection Tool Used Questionnaire Data Analysis Page No. 03 05 10 12 14 18 20 26 27 30 30 30 31 31 31 32 33 36 55 57 58 60 7.1 7.2 8.1 9.1 Observations Recommendations Conclusion Biography Page 2 CHAPTER 1 Page 3 1.1 Executive Summary Internet and Information technology have made tremendous contributions for business transformation witnessed nowadays all over the world. This has given birth to E commerce which encompasses several pre purchase and post purchase activities leading to exchange of products or service or information over electronic systems such as the internet and the other Telecommunication networks. Analysing the competitive...
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...applications. * Appraise the main eBusiness strategies and technologies in current use to include business to consumer, business to business and business to government markets. * Utilise a range of current eBusiness terms within the context of providing eBusiness solutions. Objectives * To define the terms eBusiness and eCommerce. * To talk about eBusiness types 1. Bricks and Clicks 2. Pureplay 3. Brick and Mortar * To discuss different eCommerce modules: 1. Business to Consumer 2. Business to Business 3. Business to Government * To investigate current developments of eBusiness including: 1. Web1,2,3 2. Mobile Technology 3. Social Media 4. Big Data, Data Mining, Data Warehousing, Data Analytics Research Design Scope and Limitations Action Plan Introduction This assignment is a report to gather information about eBusiness, eCommerce, current developments in the area and different types of Strategies in use. It is very popular nowadays to use the new technologies, particularly internet business. eBusiness is an administrative work of business which is processed using technology. These business processes include buying and selling products, supplies and services. It also offers servicing customers, processing payments and a lot more. E-business also offers different range of functions from the development of intranets and extranets...
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...M-COMMERCE…………………………………………………..15 3.2 CHARACTERISTICS OF M-COMMERCE………………………………………….18 3.3 PARTICIPANTING ENTITIES IN M-COMMERCE VALUE CHAIN…………….18 3.4 FUNCTION OF THE MOBILE NETWORK OPERATOR IN M-COMMERCE …..18 3.5 BILLING……………………………………………………………………………….19 3.6 AREAS OF APPLICATION OF M-COMMERCE………………………………...…20 3.7 REASONS FOR HIGH ADOPTION RATE OF M-COMMERCE…………………..21 CHAPTER FOUR CONCLUSION…………………………………………………………………………….22 REFERENCES …………………………………………………………………………...23 2 CHAPTER ONE INTRODUCTION Internet revolution has made available variety of applications and services through the World Wide Web at reduce cost. Millions of internet users enjoy the accrued benefits from the internet using the computer equipment or mobile terminals. The benefits from the internet include Ecommerce and the M-commerce applications. The number of M-commerce and E-commerce application is constantly increasing especially with the affordability...
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...Assignment 1 – ECOM 320 1. What are the main functionalities and features included in an e-commerce server? E-commerce servers some or all of the following system functionalities: * Digital Catalog – used to display goods * Product Database – used to provide product information * Customer on-site tracking – used to personalize and/or customize products and to identify common customer paths and appropriate responses * On-site blog; used to engage customers in conversation and community response functions * Shopping cart / payment system – used to execute a transaction and provide secure credit card clearing and multiple payment options * Customer database – used to accumulate customer information, making it easier for returning customers * Sales database – provides after-sale customer support * Ad server, email server, campaign manager, ad banner manager – used to coordinate marketing / advertising and log behaviour of customers linked to email and banner ad campaigns * Site tracking and reporting systems – used to understand marketing effectiveness by tracking unique visitors, returning visitors, products purchased, and information identified by marketing campaigns. The features that are unique to e-commerce are: * Ubiquity – it is accessible and available anyplace and at anytime. * Global Reach – the potential customers are directly correlated to the number of internet users in the world. * Universal Standards – the technology...
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...E-Commerce E-Business Model – – – – – – – The Storefront Model The Auction Model The Portal Model The Name-Your-Price Model The Comparison Pricing Model The Demand Sensitive Pricing model The B2B Exchange Model The storefront Model • Storefront model enables merchants to sell products on the Web – Transaction processing, security, online payment, information storage • E-commerce allows companies to conduct business 24-by-7, all day everyday, worldwide • An e-commerce storefront should include: – Online catalog of products – Order processing – Secure payment – Timely order fulfillment The Auction Model • Online auction sites – Act as forums through which Internet users can log-on and assume the role of either bidder or seller – Collect a commission on every successful auction – Sellers post items they wish to sell and wait for buyers to bid • Reserve price – The minimum price a seller will accept in a given auction • Reverse auctions – Allow the buyer to set a price as sellers compete to match or even beat it The Portal Model • Portal sites – Give visitors the chance to find almost everything they are looking for in one place • Horizontal portals – Portals that aggregate information on a broad range of topics – Yahoo!, AltaVista, Google • Vertical portals – Portals that offer more specific information within a single area of interest – WebMD, IMDB • • Comparison pricing model – Web sites using shopping technology to find the lowest price for a given item Demand-sensitive pricing model ...
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...ASSIGNMENT ON E-COMMERCE IN BANGLADESH Submitted To: Submitted by: Table of Contents Ecommerce .....................................................................................3 History of E-Commerce....................................................................3 Why e-Commerce for Bangladesh……………………………………………….4 Traditional and Electronics Business Transaction ............................5 Traditional Commerce vs e-Commerce............................................3 Dimensions of E-Commerce .............................................................6 Business to consumer(B2C) ..................................................7 Business to Business (B2B) ...................................................7 Business to Government(B2G) ..............................................7 Benefits of E-Commerce ...................................................................7 e-Commerce in Different Sector in Bangladesh ................................8 Overview of implementation stage of e-Commerce in Bangladesh 8 Some e-Commerce shop in Bangladesh ............................................9 The impact of e-Commerce ...............................................................9 Constraints to E-Commerce in Bangladesh......................................10 Challenges of E-commerce for Bangladesh......................................11 Recommendations………………………………………………………………………11 Conclusion........
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...Abstract The Kudler Fine Foods is a high-end gourmet food store in San Diego with three different locations; La Jolla, Del Mar and Encinitas. Each store has around 16,000 square feet of retail space, and each store is within a popular metropolitan shopping center (Apollo Group, 2004). The stores are known for possessing the finest high-quality foods; each store is divided into the following departments: Fresh Bakery and Pastries, Fresh Produce, Fresh Meat and Seafood, Cheeses and Special Dairy Products, and Condiments and Packaged Foods (Apollo Group, 2004). Kudler’s upscale specialty food store chain is doing something similar to other grocers, but adding an ingenious twist. As part of the company’s strategic objective to increase loyalty and profitability of consumers, Kudler Fine Foods is planning three objectives; expanding services, implementing a frequent shopper program, and increasing efficiency by reducing costs. Marketing Focus Kudler Fine Foods is a high-end gourmet food store located in San Diego. Kudler Fine Foods has three different locations, La Jolla, Del Mar and Encinitas. Each store has around 16,000 square feet of retail space, and each store is within a popular metropolitan shopping center (Apollo Group, 2004). The stores are known for possessing the finest the high-quality foods; each store is divided into the following departments: Fresh Bakery and Pastries, Fresh Produce, Fresh Meat and Seafood, Cheeses and Special Dairy Products...
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...lowest prices possible. Amazon is a very Background image of page 3 innovative company that creates and manufactures many products. They are always expanding and trying to create new ways to make their company and the lives of their customers better. Amazon’s biggest competition as an e-marketplace is eBay. Amazon currently leads this market by having a more organized, effective, professional, and easy to use website. Furthermore, Amazon’s brand personality is that they are a fast, friendly, innovative company that can be trusted. All of these traits make Amazon the website where most customers choose to do their shopping. Also, Amazon makes their customers their top priority and successfully appeals to their values, knowledge, and interests. Amazon’s two loyalty programs of Amazon Prime and Amazon Visa Rewards Card provide many benefits to their members and make shopping on their website quick and easy. Overall, Amazon has developed into one of the most important and successful companies in the world today. Background image of page 4 Porter’s Five Forces analysis In order to get a broader picture of the competitive structure of Amazon.com e-business the author use Porter’s five forces model. According to Porter awareness of these five factors allow a company to gain a position which is more profitable and less vulnerable to attack. Threat of New Entrants. Most of the industries in which Amazon operates possess low barriers to entry. Except for modest capital requirements...
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...Market Overview 5 Online Shopping for Jewellery 7 Profile of General Online Shoppers 8 Site Profile of Top 3 Online Shopping sites 10 1. Amazon UK - www.amazon.co.uk (ranked no. 8 in Alexa in UK) 10 2. Argos - www.argos.co.uk (ranked no. 41 in Alexa in UK) 17 3. Littlewoods - www.littlewoods.com (ranked no. 498 in Alexa in UK) 27 USA 32 Online Retailing Market Overview 32 Online Shopping for Jewellery 33 Profile of General Online Shoppers 33 Site Profile of Top 3 Online Shopping sites 35 1. Amazon US – www.amazon.com (ranked no. 5 in Alexa ) 35 2. WalMart - www.walmart.com (ranked no. 41 in Alexa) 39 3. KOHLS - http://www.kohls.com/ (ranked no. 207 in Alexa in UK) 44 Germany 48 Online Retailing Market Overview 48 Online Shopping for Jewellery 50 Profile of General Online Shoppers 50 Site Profile of Top 3 Online Shopping sites 52 1. Amazon Germany – www.amazon.de (ranked no. 6 in Alexa) 52 2. Otto Germany - www.otto.de (ranked no. 79 in Alexa) 53 3. Idealo - http://www.idealo.de/ (ranked no. 37 in Alexa) 54 France 56 Online Retailing Market Overview 56 Online Shopping for Jewellery 56 Profile of General Online Shoppers 56 Site Profile of Top 3 Online Shopping sites 56 Netherlands 59 Online Retailing Market Overview 59 Online Shopping for Jewellery 59 Profile of General Online Shoppers 59 Site Profile of Top 3 Online Shopping sites 59 South Korea 61 ...
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...ACKNOWLEDGEMENT Firstly, we would like to express our greatest appreciation to Allah for His love and blessings upon us. Secondly, we would like to express our sincere appreciation to Sir Ahmad Suhaimi for his guidance and advice in making sure our research project is completed within the timeframe. We would also like to thank him for all his support and patience in supervising. Our work, which greatly motivated us throughout the completion of the research project . Thank you so much. Lastly, we would also like to thank our parents, as well as our fellow friends , for their constant support and encouragement throughout our studies at KLMUC. The research project would not have been possible done without the care and concern shown. We would also like to dedicate our appreciation to Malaysian Government for PTPTN and MARA financial aid, which has helped us with the funding and support necessary to study. Introduction of Internet and E-commerce History of the Internet began with the development of computers in the 1950s. Point-to-point communication between mainframe computers and terminals was the beginning. Since then, the development of Internet had grown in alignment with the rapid development of computers1. E-commerce emerged during the 1990s when Internet was opened to commercial use and in 2000; E-commerce became a hit in United States and Western European where a great number of businesses represented their products or services in the World Wide Web2, promoting...
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...line with the 3 directions given by Spinneys. 50 marks. Spinneys is a super-market chain in the Middle East which began as railway provision merchants in 1924, and expanded to a grocery firm importing British Empire goods to the Mandate Palestine. Spinneys’ Dubai chapter started in1961, with the first super-market opening in Al-Nasr Square in 1962. Today it operates multiple supermarkets in the Middle East. 1 The task entails proposing Spinneys to launch a non-typical online delivery model to expand customers outreach in Dubai by utilizing the time people spend in metro stations, bus stops and similar places to order products from the store via QR-Code technology or any other suitable technology in those lines. The first constraint laid out by Spinneys is to utilize the time people spend while waiting at metro stations, bus-stops and other waiting times to order online which they could implement was through online shopping facility. The second constraint was to use QR codes for this initiative and the third constraint was that they did not want to invest in own data centers for any computing requirements. My proposal in line with this constraint would be to provide 1. e-koisk with touch screen at metro stations, tram stations, bus stops and also in busy and densely occupied buildings using QR Code technology. 1. www.spinneys-dubai.com 2015, History [Online] Available at: http://www.spinneys-dubai.com/z-topnav-items/about-us/ [Accessed on 20th March 2015]. 2...
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...Report on Industry overview Of Online Shopping In India with Focus on B2C Online Retailing Prepared for: Prof. Praveen Gupta 16th January, 2013 Prepared by: Vijendra Sharma – 02EX12 Esha Malhotra – 10EX12 Jagpreet Ahuja – 11EX12 TABLE OF CONTENTS Chapter Number | Particulars | Page Number | 1. | Introduction | 3 | 2. | Opportunities in this segment | 7 | 3. | Brief on Flipkart | 9 | 4. | Porter’s Five forces | 12 | 5. | Critical Success factors | 15 | 6. | Challenges Ahead | 18 | 7. | References | 21 | 1. INTRODUCTION 1.1 About E-Commerce As a result of globalization and revolutionized technology and in many ways its feature, the term e-commerce represents the edge of success in this modern age computers and technology. E-commerce stands for electronic commerce. It means dealing in goods and services through the electronic media and internet. On the Internet, it relates to a website of the vendor, who sell products or services directly to the customer from the portal using a digital shopping cart or digital shopping basket system and allows payment through credit card, debit card or EFT payments. E-commerce involves carrying on a business with the help of the internet and by using the information technology like Electronic Data Interchange. In general words, Electronic commerce is the activity of buying and selling of the goods and services across the world through the World Wide Web. The Customers having interest in the products...
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...interest. But this virtual connectivity known as “ONLINE SHOPPING OR E-TAILING” is really a challenge for Indian customers to be associated with; they face some real time problems related to trust and quality. But the Indian shopping trend shows some rigid type of behavior towards online shopping. They do not trust this shopping style as they have to see and choose a product virtually and pay for it, without any kind of physical touch, which was really difficult to be done in Indian market, but in past 2-3 years the trends have changed at least in metros and big cities. It has been observed that Indore is adapting the changes in shopping trends in metros very quickly, they love to shop from home and enjoy online shopping. So the process of analysis of factor affecting customer satisfaction levels was initiated, ACSI Model uses the three manifest variables: Customer’s Expectation, Perceived Values and Over-all Quality, which leads to satisfied customer. This will give us the clear insights of satisfied online shoppers across Indore. Factors affecting online shopping behavior Online shopping is a relatively new type of retail shopping. It has now been adopted all over the world including Thailand. In Thailand, electronic shopping is still not as well known or accepted as in many other countries, and though the knowledge of online shopping in Thailand is now beginning to increase rapidly, the factors influencing online shopping behavior of Thai consumers have not been investigated...
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...India Research Proposal Sahil Maini PGDM 2012-2014 Under the Guidance of Prof. Sachin modgil & Prof. Ajitabh Dutta 13 PROPOSED TITLE: “A research study on online buying behavior of consumer’s in India” Abstract Consumers are playing an important role in online shopping. The increasing use of Internet by the younger generation in India provides an emerging prospect for online retailers. If online retailers know the factors affecting Indian young consumer’s buying behaviour, and the associations between these factors and type of online buyers, then they can further develop their marketing strategies to convert potential customers into active ones. The four key dimensions of online shopping as perceived by young consumers in India are identified. Besides that It is discovered that website design, website reliability, customer service and trust are the four key factors which influence young consumers’ perceptions of online shopping. The present paper focuses of the factors, challenges and measures to be taken by retailers to understand online buying behaviour of consumers in India. INTRODUCTION With an increase in use of internet as means of communication with consumers, the field of Ecommerce, online buying has experienced a rapid growth in the recent years. Its well known that online business i.e. business to consumers is increasingly growing at a very high speed. There is a huge purchasing power of a youth population aged 18-40 in the urban area. The people have...
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