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Handbook

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Submitted By dyson821
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University Of Phoenix
2012
The Go To Hand Book!
Look in here for more info of best practices!
Ryan Hesche
Supervision and Leadership

Demonstrating Communication Skills- Communication skills are very important, written and verbal both are equally important. Below are some well written communications and some poorly written communications. The biggest thing I find is the lack of proper grammar in professional writing. I find myself sometimes struggling with this as I think we all do, and in the world of texting (Your and You’re are the same thing.) However if you write “Your looking great today” should be “You’re looking great today” We all need to proof read what after we write something. Recently my supervisor received a letter from another manager; he was asking for the opportunity for advancement in the company, there were more errors in his writing than there was correct grammar! This looked poorly on the other manager as he was looking to advance within our company, when my supervisor received this, he was astonished to know that this was written by another manager. He talked to that manager and his excuse was I was in a hurry, otherwise known as he did not proof read it. Something like this is the difference of getting promoted and losing your current position!
Determining Effective Orientation and Training Methods- In week 5 we put together a training manual of what and how we would train employees. This is the result.
Three Day Training Program- Day one would consist of company policies, procedures and get all pertinent information forms filled out by each new employee. I will highlight some of the important company polices they will have to follow also the agreement they will sign, that will hold them accountable for as far as write up’s and up to and including termination. Day two would consist of what we expect as far as

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