interoffice memorandum

|to: |All employees | |
|subject: |listen up! active listening and the benefits |
|date: |July 30, 2014 |
|cc: |board of directors |
| | |

We all work in the same workplace and in order to advocate understanding among the team members, our communication system must be well defined, organized and implemented. The communication system must not only focus on our health care practice, but also extend to our patients that seek medical attention from us. I recently attended a conference that discussed the benefits of active listening in the workplace. Hence, I would like to share some of the information I learned at the conference because it goes along with our company’s aim for constant improvement based on the growing needs of our patients.

Listening is a learned process. However, it is important to connect thoroughly in what our patients are trying to express. Once you have learned the basic understanding of the difference between hearing and listening, including an awareness of how listening happens, you should be ready to move on and learn a few basic strategies that regulate active listening. It is possible to become a better listener, if we follow these few simple strategies because when we practice good listening skills, others will follow