...Nikka Miller May 3, 2014 HCA/230 Instructor Phillips Communication is a behavior that we address through verbal/non-verbal communication between people through speaking, writing or using body language. Having effective communication requires that the content of information being transmitted is being received and understood by someone in the way its intended. We have to create a common perception for effective communication, realizing that changing the behavior and acquiring information from someone is very much needed to have a positive and effective result in the lines of communicating. Interpersonal relationships are very much crucial in the healthcare industry today. It plays a very important role in Are you a good communicator? Effective communication deals with the process of sharing information, which includes your thoughts, how we communicate in the workplace. According to a Live strong article studies have demonstrated the needs of interpersonal communication often go ignored within the healthcare consumers. (Kreps, Gary L.) Therefore there is more of a demand role in the development and maintenance of trust and developing positive feelings within an organization. Even though the quality of interpersonal relationships by itself is just enough to produce worker productivity, it has shown to make a significant difference that contributes to its outcome. In supportive relationships we know that it’s just a style of communication that has a specific set of goals...
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...Health Care Roles In Communication By: Daniel Jordaans University of Phoenix HCA 230 09/25/2011 Stephen Wilke 7 Communication is very important as you want to make sure all parties involved understand every piece of information that is being said in a conversation. When there is no communication than someone that is involved in a party will be left confused and might misunderstand what is being said. Concepts in the medical field can be very misunderstood as not everyone has the “lingo” medical terminology. Caregivers who do not make their patients feel comfortable might lead to that patient hesitating to ask questions, or even if a caregiver does not give adequate time for that patient to ask questions than that patient will surely be left confused about their diagnosis. Now caregivers can get overwhelmed just like a patient can, but the caregiver gets overwhelmed with how many patients they might see on a daily basis. This eventually leads to their patients not getting the accurate treatments that they should be having for the reason that they want to get straight to the point as quickly as possible. With being so speedy in seeing their patients this will ultimately lead to the patient not feeling comfortable, and will make the patient not want to ask proper questions about what they should do to better understand what the doctor has prescribed. To me I feel as if there is not enough communication between caregivers and their patients, therefore the patient may be...
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...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. My last employment was in a factory and there were miscommunications all the time on the production line. There was an instance with one of my co-workers about who was assigned to fill on the line that day. My co-worker and I had words because as filler, you are paid more money. The morning schedule showed that I was supposed to fill for the first two hours and then we would switch, but she did not want to do the other job that was assigned to her for those two hours and we had to get the production supervisor involved. He made the decision to let her go first because he did not want any arguing on the line, so I had to do her job instead of my own and lose the rate of pay for filling the first two hours of my shift. Needless to say, there were hard feelings over the situation on my part because I would not be able to make up the difference in pay for the day. The co-worker and I were also friends outside of work and it put a strain on our friendship. 2. Complete the following table with information from your described misunderstanding. Question | Answer | Who was the sender? | Co-worker | Who was the receiver? | Myself | What was the message? | Loss...
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...HCA/230 “Verbal and Nonverbal Communication” The first principle of communication is recognizing that every language has a significant value. And although there all many different languages in the world, they are all of equal value. The second principle is that even though there are so many languages throughout the world, every language has its own dialect. Everywhere, for example in the United States, has a different dialect of the same language, just in different regions. For example, Americans in the North, South, East, and West all have very different dialects in the United States. Even when it comes to different cities, people have different accents along with different dialects. Vocabulary, pronunciation, and grammar are all different throughout the United States. For example, although we all speak the same language, it may not be easy for someone from the North to understand someone as clearly if they’re from the West. The third principle is to understand the fact that what one person says through their vocabulary may not translate to be the same as another’s vocabulary. This is why in most cases, there is miscommunication due to a lack of understanding to another’s vocabulary. The fourth principle of communication is to understand and recognize that even every culture has a different way of speaking and communicating. The fifth, and last principle of communication is to learn to be open minded, to listen to suggestions for more effective verbal communication, so...
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...Working with teams HCA 230 As the head of the billing department the problem is the most important concern until this situation is fixed. I will create a team that will be able to determine the issue and will insure that that the current issue is resolved, by doing so I will be able to ensure that this issue does not occur in the future. The team that I will chose will be effective and maintain proper communication skills. I will place a small test that will help me choose members to effectively work in a team environment and have the knowledge that understands the billing system. I would also choose the member of the team by checking their backgrounds and work ethics to make sure that they are impartial to the issue, we would have to work together to come up with a plan to improve the productivity and speed of how things are been handle up to this point. I would like to have members that are motivated and work with team members that are concerned for future billing success. I will choose members that hold good work standards and are concerned with solving company situations. After we are done fixing this situation I would like to make it possible to not have this occur in the future and if it does then I will have a team that can help with billing solving issues. After selecting hard working and motivated individuals, I would talk to the members of the billing department to see what the major issue for the lack of productivity is and why things are generated...
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...HCA/230 Week 2 Cultural Communication Many Hispanics patients seem to be targeted with obstacles while using health care facilities in the U.S. Many health care providers also deal with these obstacles while attempting to treat Hispanic. The use of healthcare services has a lesser number of patients in Hispanics because the bulk of the problem is the language barrier and cultural differences which sometimes leads to false assumption or even the physician completely biased. “Language and culture are by no means the only factors that may act as a barrier. In order to enlighten care providers, as to the potential pitfalls that may exist, there is a need to explore the different factors in the creation of the barriers” (Scheppers, 2005). Many Hispanics do not have health insurance which usually prevents the majority of Hispanic people from receiving health care. The language barrier and the inability to speak English sometimes prevent Hispanic patients from communicating with his or her physician. Hispanic women get very little to no healthcare at all particularly prenatal care than any other ethnic group. “Results also showed that Mexican American pregnant teenagers are at particularly high risk regarding prenatal care due to a combination of structural and cultural factors” (Alcalay, 2011). The major challenge for physicians is a big rise of the variety of how cultural factors sometimes influence the way patients’ understand his/her medical problems. The lack of Hispanics...
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...Cultural Considerations Cultural Considerations The Native American culture and their perception of health and healthcare are quite different from other cultures, especially those who are from a Caucasian culture. When it comes to the world of healthcare and different cultures, there is always room for errors and miscommunications. Therefore, knowing the six principles of cross-cultural communication will help health care providers move forward toward effective communication regardless of the many differences encountered while interacting with people from different cultures and linguistic backgrounds (Cheesebro, O'Connor, & Rios, 2010). Realizing how different cultures affects how people communicate, understand, and respond to health information will help health care professionals in assisting people from different cultural backgrounds. According to Indian Health Service, Health Communications (n.d.), "Cultural and linguistic competency of health professionals contribute to health literacy" (para. 1). Therefore, recognizing the cultural beliefs, values, attitudes, traditions, language preferences, and health practices of American Indians and applying that knowledge to communicate in a manner that will produce positive health outcomes can only help health care professionals move toward effective communication despite the cross-cultural differences (Indian Health Service, Health Communications, n.d.). Thus, keeping the six principles of cross-cultural...
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...Working with Teams Working with Teams Team Plan Report Introduction: This team, which has been put together to try and resolve a problem that has been occurring and affecting our billing department’s ability to submit medical claims in a timely manner and the doctor is receiving payment. The billing department has informed me that they are not receiving the correct and necessary information for them to submit clean claims to the insurance companies. Our job as a team is to come up with a solution that will ensure the billing department gets all information they need to submit claims accurately and in a timely manner. I have chosen you five individuals because you all possess the knowledge of the company workings since you all have been working for this company a long time. As stated by Mickan & Rodger (2005), “team members are required to be socially competent and willing to share information, negotiate decisions, and solve problems” (p. 359). You show accountability in your work, trustworthiness, respect toward your co-workers and superiors, enthusiasm in your job, and have shown a willingness to resolve conflicts when they arise. Now let us look at what our team needs to possess and how we will organize this team, your roles or functions, and the necessary problem-solving skills needed in order to resolve the billing department’s problem. Communication Skills: There are certain communications skills that we need to have in order to make this team...
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...Verbal and Nonverbal Communication Verbal and Nonverbal Communication Success today depends greatly on the quality of communication. People communicate in a number of different ways known as verbal or nonverbal. Verbal communication consists of the actual content of our language like task ordering, how we say it, and how we describe individuals or group members While nonverbal communication is all behaviors including facial expressions, body position, posture, movement, hand gestures, and paralinguistic behaviors (Cheesebro, O’Connor & Rios, 2010). Therefore, good communication skills are imperative, because knowing how to get your point across effectively so that your audience understands exactly what you are trying to say helps close the communication gap among people. There are several principals involved in both verbal and nonverbal communications. The first principle of verbal communication is recognizing that every language has a significant value. Even though there are many different languages in the world, they are all equally important (Cheesebro, O’Connor & Rios, 2010). The second principle is recognizing the many dialects all of the languages that exist in the world. For example, Americans who live in the North have a different accent then those who live in the South. Moreover, those who live in the North may have a hard time understanding people from the South because of their accent (Cheesebro, O’Connor & Rios, 2010). The third principle...
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...interoffice memorandum |to: |All employees | | |subject: |listen up! active listening and the benefits | |date: |July 30, 2014 | |cc: |board of directors | | | | We all work in the same workplace and in order to advocate understanding among the team members, our communication system must be well defined, organized and implemented. The communication system must not only focus on our health care practice, but also extend to our patients that seek medical attention from us. I recently attended a conference that discussed the benefits of active listening in the workplace. Hence, I would like to share some of the information I learned at the conference because it goes along with our company’s aim for constant improvement based on the growing needs of our patients. Listening is a learned process. However, it is important to connect thoroughly in what our patients are trying to express...
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...Are you a good communicator? HCA/230 October 28, 2012 Karen Flaherty Are you a good communicator? Communication is the sending and receiving of messages from one person to another professionally or personally, whether it is verbal or non-verbal communication. Communication is used to tell one person what the other person has to share with him or her, and sometimes it is through email, phone, verbally, or non-verbally through body gestures and body language. What is effective communication? Why is quality interpersonal communication important, particularly in the health care industry? Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (Brown, 2011). In the information age, we have to send, receive, and process huge numbers of messages every day and with effective communication it is more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. Why is the person sending the message? What is the reason behind the message? It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or...
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...HCA 230: Checkpoint: Health Communication The main workings of Health Communication between two people will be misunderstood. There are several workings of Health Communication; process, individual goals, sharing-meaning, sympathy, interdependence and. Communication is processes that have to identify and follow-up on the communication that we have among others. I like to imagine the process of following, clarification, and introduction to be sure that the differing individual in the conversation to understand the conversation. Individual Goals, the patients we see has individual goals to state his or her emotions or pain. Doctors and nurse may have his or her own individual goals to avoid stress, overworked, and burned out. It is extremely vital to make goals for ourselves so we may measure our achievements. Interdependent is one more component, as Chapter 2 explains; no person can converse alone, which means that communicators are interdependent. While communicators are interdependence, people rely on others and use common sway on the communication episodes. Sensitivity is one of the communication components, as said in chapter 2 several theorists believe that the main communications are sensitive to other feelings and expectations. The word sensitive means listening to someone else’s condition or problem. The next component of communication is shared-meaning. Shared-meaning is easy but important part of the process. It is vital to make sure mutually contributors of...
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...Cross Culture Comm Hca/230 12-07-2012 Louise Murray Cross Culture Communication I have found that from doing this report that there is many obticles while they are using health care facilities in the United States. The Hispanics seem to be targeted. The reason they are targeted here in the Usa because there is big language barrier. There is not enough translators for their language. It has been also proven that the doctors are biased against the cultures. Which is called racism. It even comes to culture differences which cause assumption aloty of times so it is false. A lot of the problem is also that most Hispanics do not even have health insurance it causes them not to be able to get treatment. The language barrier and the inability to speak English sometimes prevent Hispanic patients from communicating with their doctors. Hispanic women get very little to no healthcare at all particularly prenatal care than any other ethnic group. “Results also showed that Mexican American pregnant teenagers are at particularly high risk regarding prenatal care due to a combination of structural and cultural factors” (Alcalay, 2011). The biggest problem is that the culture differences causes a lot of problems with communication. Structure and cultural differences make it a big problem. The relationship between the physician and the Hispanic patient is problematic because of social differentials by inequality on institutional...
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...Cross Cultural Communication Japanese Krystal R Gomez 8/30/2015 HCA/230 Japanese Culture in Healthcare In the Japanese culture, self-care is very important to them unless they are around relatives. When alone they are able to care for themselves and help themselves get better. They are dependent when it comes to being healthy. When a male patient is in the hospital he relies on himself to get better but when his spouse has arrived he depends on her to get things done. The emphasis on Asian cultures is on family interdependence over independence. Many Asians live in large extended family households, where someone is usually near to care for them. Another significant factor in caring for Japanese Americans is the difference between egalitarian and hierarchic cultures. In an egalitarian culture such as found in the United States, everyone theoretically is equal and no one in the family is considered subservient to anyone else. In hierarchic Asian cultures, some members of the family are clearly dominant (men and elders) while others are clearly subordinate (women and children). It is their duty to obey and care for the dominant family member—the husband and father. Control may also play a role in the failure to care for oneself, especially in cultures where men are dominant. When reduced to a state of physical weakness by a medical condition, men who issue orders and have their family attend to their every need demonstrate their dominance. The Japanese approach to...
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...Cultural Differences in Communication Amanda Finley HCA/230 - Communication Skills for Health Care Professionals 5-18-15 Instructor: Robert Feightner Cultural Differences in Communication Cultural differences in communication start with barriers involving language. Different cultures use their own language. People from South America speak Spanish and people from China speak Mandarin or Chines. The main barrier between them is the patients to understand that not everyone understands English and Western Medicine. Perception plays a big part in communication. This is especially true if you are dealing with someone who speaks a different language. You can come across as threatening or angry which may result in an uncooperative patient. Simple things such as body language and facial expressions may give someone the wrong impression. Chinese people have a different way of looking at medicine than Americans do. Chinese people use all kinds of methods to take care of themselves such as meditation and rubbing stone massages. Chinese people use a more holistic way of treating ailments without the use of drugs whenever necessary. They do have medical clinics and things of that nature in china the vast majority will try other remedies first. This type of practice may create a barrier between doctor and patient. People no matter what their origin have their own way of beliefs that may affect how they choose to receive health care. This may make it difficult for them to find...
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