...Purpose HCL Technologies provide a range of outsourcing services, business process outsourcing, and infrastructure services. The purpose of this paper is analyze trends and economic forces that impact changes in the global marketplace, analyze the impact of market trends in driving innovations in organizational, structure, culture, and process, and also to analyze leadership in relation to the effectiveness of general management planning and decision making. Majority of my information will come from HCL Technologies case study with Nayar’s insights about the subject. Analyze trends and economic forces that impact changes in the global marketplace. The product that HCL Technologies sells is a service that customers use to make their business better. Staying with the latest trends is very critical in a service based business like HCL Technologies. The first trend I would like to talk about is Technology trends. Technology trends can drive innovation and influence decision making in the IT service industry. According to Hickman (2010)" Developments in technology lead to new products and services and improve how they are produced and delivered to the end user. Innovations can create entirely new industries and alter the boundaries of existing industries." A future trend that will spread rapidly in the IT industry will be Cloud Computing. There will soon be away a business can obtain and maintain software, hardware, and computing capacity. According to the Nayar Case study...
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...Analysis of Leaders in Innovation Introduction Innovation, is a term used to describe new ideas and new beginnings. One who introduced this concept to a failing organization, was an innovative leader named Vineet Nayar. In 2007, Nayar was named CEO of IT Services and Outsourcing Firm HLC Technologies. With his strategic vision and global outlook, he catapulted the then dismal firm into the leader of the organizational pack in a short amount of time. In the beginning of Nayar's 2010 article "A Maverick CEO Explains How He Persuaded His Team to leap into the Future”, he describes his appointment as President of HLC technologies as a “leap to safety.” (Nayar, 2010) It became apparent that there was something he needed to do to change the interface of this company. He began to create a vision, but knew that it would not take place without some major adjustments. Vineet formulated the” employee first, customer second approach” and took HCL to be one of the most successful IT outsourcing businesses in the world. It worked magic at HCL and the company created 34% percent revenues even at the time of turbulence (sparks.wisdomjobs...
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...MBA 6006 Leading Innovation in the Global Organization Analysis of Leaders in Innovation November 9, 2014 Introduction A leader is known as someone that people follow and guides and directs others. Having a leader within an organization is extremely important for an organization to function. Not only is it important to have a leader within an organization but it is also vital that a leader understands the importance of innovation within an organization. The primary goal for most companies is to be successful. Success is usually measured by the growth of a company or organization but how does a company reach growth? A companies’ success would be almost impossible without innovation. In addition to innovation it is also important for companies to recognize global trends when devising a strategy for innovation. This paper will discuss the global trends related to the Nayar article to create a more innovative organization as it relates to the five discovery skills. It will also discuss recommendations for improvement of the use of the discovery skills. Influence of Global Trends In the article “A Maverick CEO explains how he persuaded his team to look into the future”, Nayar was appointed president of the Delphi based IT services provider HCL technologies. When Nayar was appointed he knew that he had some challenges ahead of him. There were some challenges that the global economy was experiencing at that time and he had to find a way to make the company successful despite...
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...of Leaders in Innovation Capella University Introduction Innovation is a term used to describe new ideas and new beginnings. One who introduced this concept to a failing organization, was an innovative leader named Vineet Nayar. In 2007, Nayar was named CEO of IT Services and Outsourcing Firm HLC Technologies. With his strategic vision and global outlook, he catapulted the then dismal firm into the leader of the organizational pack in a short amount of time. In the beginning of Nayar's 2010 article "A Maverick CEO Explains How He Persuaded His Team to leap into the Future”, he describes his appointment as President of HLC technologies as a “leap to safety.” (Nayar, 2010) It became apparent that there was something he needed to do to change the interface of this company. He began to create a vision, but knew that it would not take place without some major adjustments. When one thinks of innovation, it is a term used to described new ideas and new beginnings. One who introduced this concept to a failing organization, was an innovative leader named Vineet Nayar. In 2007, Nayar was named CEO of IT Services and Outsourcing Firm HLC Technologies. With his strategic vision and global outlook, he catapulted the then dismal firm into the leader of the organizational pack in a short amount of time. Vineet formulated the” employee first, customer second approach” and took HCL to be one of the most successful IT outsourcing businesses in the world. It worked magic at HCL and the company...
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...Building an Innovative Organization The president of HCL Technologies, Vineet Nayar started with the company in 1985 as a management trainee, working his way up through the company as president. Through Nayar’s pioneering efforts, he is putting into place a series of small changes that will have a potentially dramatic effect on how employees in the company work. In order for Nayar to deliver on that promise, he realized he needed to make changes inside the company. Nayar’s focus was to create an innovative company. Nevertheless, he was unable to do that without making sure that the internal organizational structure was innovative. Nayar’s objectives were to, reverse the pyramid and place the power in the hands of his employees, making managers accountable to their employees, instead of the employees accountable to their managers. Although his methods may be considered unique, drastic, and definitely risky, he had a few principles that would shape the changes, he was putting in place (Employees First, 2007): • Employees first and the customer second, was that of Nayar’s thoughts and that of spoiling the employees would make them believe that HCL was a great company to work for, his return would be that the employees would then deliver value. (Employees First, n.d.) • He also believed that simplicity would reduce the gap between a manager and their employees. Nayar wanted to reduce the restriction of information flow by setting up artificial borders between...
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...principles. * Invest in innovation * Improve knowledge through Knowledge management * Deliver ICT solutions in a sustainable manner * Help reduce congestion and help reduce overheads as the server requirements reduce REDEFINE WORKPLACE IGNITE HCL facilitates growth of employees by: 1. Empowering them with programs that encourage them. 2. Create benefits and experiences for them which are enriching 3. Promoting their well-being and happiness 4. Giving them recognition for their contribution to organization Employees First If you take care of your employees, they take care of the customers. That’s the strategy of HCL. • Maximum value is created at the employee-customer interface. Employees are given the authority to help customers. • HCL helps create space for growth, expansion and enrichment. • Employees First: Get into the very core of an individual and know about their individuality and helping them to unleash their potential. Employee Passion * Hobby Clubs at HCL: They can all come together and win exciting prizes, participate in so many competitions. They can join so many clubs for various things such as bike rides, photography etc. They can also persue their hobbies in office timings and within office premises. * Arclights (Talent fest @ HCL): Employees can showcase their talent in these. * HCL Inquizitive Minds: It is for quiz lovers of HCL. It’s a platform where they can pursue this interest. Employee Benefits AHA (Assisting...
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...Analysis of Leaders in Innovation Leading Innovation in the Global Organization Dr. Jane Gibson Capella University Timyra L. Carter November 10, 2015 Introduction A global trend is a general development or change in a situation that affects many countries of the world. Innovation is a creative idea, process or product. The two together are a powerful team. Without one or the other a company is likely to fail. Global trends provides direction for a company and affects the company’s strategic plans for the future goals. The purpose of this paper is to analyze and identify the global trends that influenced the need for Vineet Nayar, former CEO of HCL Technology, to create a more innovative organization, explain the relationship between the global trends and Nayar’s role as a leader of innovation, evaluate Nayar’s use of the five discovery skills and make recommendations for improvement of Nayar’s use of the five discovery skills. When Nayer was appointed as president of the Delhi-based IT services provider HCL Technologies he had many challenges. Even though HCL Technologies revenue was growing by 30% a year, it was losing market share and mindshare and its competitors were growing at the rate of 40% or 50% a year (Nayar, 2010). The IT service industry was changing rapidly, customers didn’t want to work with an undifferentiated service provider that offered discrete service; they wanted long term partners that would provide end to end services (Nayer, 2010). Within four years Nayar...
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...What is innovation? The basic definition is the act of introducing new methods, ideas or products. When thinking about innovation, we have to think about innovative leader Vineet Nayar and how he introduced this concept to HCL in 2007. His strategic vision and global point of view propelled the then gloomy firm into the leader of the industry in a short amount of time. Factors in the global environment that influenced Nayar’s need to create a more innovative organization. Vineet Nayar was appointed CEO of HCL Technologies, an IT services provider at a moment when the company, although it was presenting revenue growth, it was losing market share and mindshare. Nayar (2010) mentions how the competitors were growing at a rate of 40% to 50% a year, while HCL was growing at a rate of 30%. The IT services industry was changing rapidly. Customers wanted long term partners that would provide end to end services. These factors alongside the traditional pyramid organization that HCL had influenced Nayar to transform the company into what was known in 2009 as India’s best employer. The company was able to triple their annual revenue and double their market share. Nayar embrace the culture of Employees First Customers Second, this practice was about alignment towards a common goal and making sure everyone is involved. An engaged organization is one where people are aligned towards the organization’s goal, and where management is in the business of making sure they have the tools...
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...Paulla Fowler Message to Prepare for Future Challenges March 11, 2012 MBA 6006 Nayar at HCL Technologies prides himself and his office on being transparent. They encourage their employees to be responsible for their actions: Through the value portal where employees and customers collaborate together to develop new innovations. With the improved use the of Blue Print portal for the main managers peer-to-peer reviews to create new innovations. To the various forms of internal and external messaging used on a local bases to improve overall employee passion and customer satisfaction. In 2006 the CEO had recast the role of his office and transferred the responsibility for change on to his employees for many initiatives. One example is that of the value portal. The company wanted to change the relationship with their customer by enabling them to be more responsible for their partnership with the company. Nayar wanted his customers to be actively involved while also challenging his employees to go beyond their defined roles and responsibility. He accomplished this by creating a portal that could be used between customers and employees. This portal the “Value Portal” allowed customers to evaluate and rate the new ideas that HCLT employees generated. The portal was very successful and hundreds of HCLT customers join and thousands of ideas were generated with a potential savings of hundreds of millions of dollars(Nayar, V. 2010) . With this success Nayar felt his employees...
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...* In what ways does leadership at HCL Technologies use new-era concepts such as shared leadership and collaboration to change culture, structure, and processes to support and sustain innovation? Leadership at HCL Technologies has used new-era concepts in numerous ways to support and sustain innovation. Instead of having everything fall on the CEO’s shoulders, Nayar decided to create a section in the “U&I” portal called “My Problems”, which consisted of issues, questions, and concerns that were challenging to him. Many employees reached out to him to with their different ideas and offered suggestions that allowed for him to look at problems differently, and think outside of the box. On many instances, Nayar engaged in a back and forth dialogue with the portals contributors with questions like, What is the fundamental nature of the problem and how does it really affect us? (Nayar, 2010). By having these discussions with the contributors, it began to shift the responsibility of actions from the CEO to the employees. Another concept that was implemented, were employee communities called “Employee First Councils”. This idea was based upon trying to figure out things such as: What are the employees about and who are they? What are their ethics and what are they passionate about? Nayar felt as though if he was able to engage people around their passions and comfort areas, they’d be more inclined to take responsibility, and they’d be more passionate about their jobs. By implementing...
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...Name of the Student | ANIRUDH CHAUHAN | Program | MBA-HR | Class Roll Number | B-14 | Enrollment Number | A0102314024 | Name of Faculty guide | MS. AMANPREET KANG | Case study title | WIPRO: Strengthening employee engagement and implementing effective Rewards and recognition system. | Student Declaration I declare (a) That the work presented for assessment is my own, that it has not previously been presented for another assessment and that my debts (for words, data, arguments and ideas) have been appropriately acknowledged (b) That the work conforms to the guidelines for presentation and style set out in the relevant documentation. ( c ) The Plagiarism as taken by Turnitin is ________ %. Date : Anirudh Chauhan MS. AMANPREET KANG Assistant Professor Department of marketing/IB WIPRO: Strengthening employee engagement and implementing effective Rewards and recognition system. Anirudh, Ms Amanpreet Kang ABSTRACT Employee engagement, rewards and recognition are integral part of human resources of any organization as they show the level of involvement and commitment of the employees towards their organizations. These not only motivates the employee in performing better but also enables HR in recognizing and rewarding the ones performing better than the other as per the set standards . It increases overall efficiency and also identifies the training needs if any. Attrition rate in BPO industry is very high and this is why...
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... January, 26 2015 \ The Transformation : To understand the reasoning for transforming of HCL, we must first outline the environment that made the transformation necessary. There were several global trends that influenced the need for Nayar to create a more innovative organization. According to Nayar, when he was appointed to be CEO, the company's revenues were growing by about 30% a year and were some 765 million, which on the surface would be great however, it was losing market share and their competitors were growing at 10% or 20% faster rate each year, not to mention, the IT services industry was changing rapidly. “Customers didn't want to work with an undifferentiated service provider that offered discrete services; they wanted long-term partners that would provide end-to-end services”.(Nayar, 2010) Disruptive innovation: Nayar understood, in order to make the change he would have to convince not only the board, executives and managers but, the frontline employees as well. How would he accomplish this? Nayar described it in two parts point A (acknowledgement) and point B (Identifying). Point A, He began asking questions of the senior managers about company...
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...Term Paper Employee Retention In IT Industry Submitted by:- Deepti Sangal A3906413295 BBA (G) C-08 Research objective • To know what are the reasons of employees for leaving the organization. • To validate weather compensation is the central aspect behind employee retention or any other reason. • To study which are the factor which cause employee turnover. • To study what are the methods which are adopted to retain people. Literature review Retention is an obscure notion & there would be not any single recipe for observance employees with a company. Employees who are satisfied have...
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...Today we will work to analyze the adaptive challenge facing an organization, the readiness for change and tools used to help support and prepare for change. We will use HCL as a case study and Mr. Nayar leadership style as an example. The greatest demand on new era organization is to face adaptive challenges. Organization generates new cultural norms that enable people to meet ongoing stream of adaptive challenges. Adaptive challenges demand leadership that can engage people in facing challenging realities and then changing at least some of their priorities, attitudes, and behaviors in order to thrive in changing world. “It’s working” should never be the primary reason to avoid change. We should ask this question ?what is the change ? Change is an inherent component of capacity building in organizations larger environment(Ron Edmondson,2011). People don’t resist change they resist being changed and they did not fear a new idea, what it fears is a new experience. (Jay Derago, 2012). HCL faced many challenges and they were able to Adapted successfully because their leader was prepared for that change and he works with them as one team to adapt the challenges . Mr. Nayar came with many new ideas and these ideas consider not only as changes but more than revolution so many many challenges faced them and we will go through few of them . CEO , Employees and U&I CEO office is one of Forbidden areas according the old schools and no one can dare to dream and...
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...VENDOR PROFILE HCL Technologies — Vendor Profile Series for R&D/Product Engineering Services Mukesh Dialani IDC OPINION As HCL Technologies likes to put it, product engineering is in its DNA. Since inception of its group operations more than 30 years ago, the company has invested in creating technology products and offering engineering services to its customers. Until recently, its focus was to position itself as a "technology services provider." IDC believes that in order to scale revenue and utilize its assets more productively, the strategy has changed since the past five to six years to include other IT services offering. As a result, engineering and R&D services now contribute to approximately 26% of HCL Technologies' total revenue. IDC has made the following observations: ! It is commendable to note that revenue for R&D/product engineering services has risen by 40%, while head count has risen only by approximately 24%. This indicates that HCL is successfully optimizing the use of its resources. ! Among its various initiatives, its Global Risk Reward Partnership (GRRP) model is unique and does enable it to create differentiation. However, success of this partnership will be determined by analyzing customer adoption over the next 2–3 years. ! HCL Technologies has created a sound and robust ecosystem consisting of partnerships, alliances with educational institutions, and manpower certification. ! It has acquired more than 270 customers and its top 10 customers contribute...
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