...Health Care Communication Methods HCS/320 Health Care Communication Methods There are various types of communication methods that can be used in the health care organizations. There are face-to-face conversations, telephone calls, letters, e-mails, charts and graphs, bulletins and power points used to communicate in the health care organizations. However, in this scenario the different types of communication methods that can be used and be very effective is face-to-face conversations, telephone calls, and letters. This scenario is dealing with a nursing home and the organization is being purchased by a national group. There are going to be new policies put into effect and because of this some of the residents will be forced to move to a different place or displaced. To make matters even worse, some of the residents have difficulty communicating, have no local family, and have not indicated that they approve the release of their medical information. The subject of this paper is to discuss the situation concerning the nursing home and the residents, and to make arrangements for these individuals, the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. Different types of communication methods used in nursing homes The health care organization used in this scenario is nursing...
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...| Health Care Communication Methods | HCS/320 | | 10/8/2014 | As the health care communications coordinator for Allen’s National Drug Company LLC, it is of top priority to discuss the national reports of significant negative effects caused by one of our drugs. This drug happens to be prescribed to a significant number of the population. This story came to light when an individual whom is well known to the public has suffered negative side effects of this drug. We will now discuss and brainstorm all of the possible ways to notify the public of this scare with great consideration of patient privacy and HIPAA regulations. We will discuss the advantages and disadvantages of using different social media outlets and traditional media methods. We will also be discussing the effects of HIPAA and other regulations on the use of these media for communication with the public. There are many advantages of using traditional media methods such as the local news paper to inform the public of these alleged adverse side effects of this drug. The biggest advantage of using traditional media methods is there is going to be a paper trail of our communication to the public and addressing the public’s concerns. With that form of communication the public is going to see the company making the effort to inform the public of this possible scare, and any precautions the public might need to take, as well as a solution the company might have came up with. Other advantages...
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...Healthcare Communication Method Danielle Vaughn June 13, 2016 HCS/320 Instructor Regina McDade Health Care Communication Methods Customer Service is also known as communication which is definitely needed when it concerns an elderly loved one. Having an elderly family member is a very delicate situation and it is tough to face the fact that your Grandparents, parents, aunts, uncles, and possibly siblings with illnesses such as Alzheimer’s and Dementia that would possibly need care in a nursing home. As an Administrator of a Nursing Home you could be confronted with many diverse situations and because patients in a nursing home are occasionally incapable of understanding or communicating on their own, it is vital to have interaction with quite a few family members in case of an emergency. Relatives of these elderly patients still have lives of their own and may live in different states or countries and in some cases,you have some patients in Nursing Homes who do not have family members at all. Most of the time there will be a social worker who is responsible for the wellbeing of these patients in this type of situation. There is an enormous misunderstanding of the role of communication services in healthcare. Nursing home administrators act as the patient's liaison between staff and doctors, in the event that a Nursing Home receives notification that the organization is being purchased by a national group, and because of new policies to be implemented, many of the...
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...Health Care Communication methods Veronica George HCS/320 July/ 03/ 2015 Michelle Snell Health Care Communication methods The subject of this paper is to discuss the situation concerning the purchase of a nursing home by a national group. The various healthcare communication methods that can be use in a nursing home during the transition. The advantages and disadvantages of using traditional, electronic, and social media methods of communication. This paper will also discuss the effects of HIPPA regulations on communication methods and the use of media for health care communication. There has been recent notification and development concerning the skilled nursing facility. The nursing facility has been purchased by a national group. Arrangements need to be made in the transition to upgrade and implement new communication methods. The transformation of patient information into new form of communication methods is challenging. According to ( Read Me first week three HCS/320 ) to become a successful communicator barriers must be identified and overcome. Doing so requires understanding common solutions to communication problems and applying them appropriately. To approach these challenges you must rely on the basic concept of good communication and your experience and intuition to overcome the challenges. As a effective communicator it is my responsibility as the administrator to make arrangements for a smooth transition of all communication methods to secure the patient...
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...Communication Opinion Paper HCS/320 Communication Opinion Paper Communication in health care is an ever-changing issue. The element of communication help to ensure communication is effective and successful. Technology, and what is being communicated continues to change and be affected by social and cultural issues, but communication at its primary level requires a good knowledge of the elements of communication. Communication according to Merriam-Webster “is: the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” Every person uses communication at every age. Not everyone communicates well enough to be understood. When communicating the essential elements of communication will help to ensure your communications are successful. Cheesebro, O'Conner, & Rios (2010) define the elements of the communication process as sender/ receiver, encoding, decoding, message, channel, and feedback. These elements allow communication to be successful. Communication is always flowing in both directions from the sender and the receiver. These communications are not only encoded in the verbal message but are embedded in the non-verbal communication that the sender is communicating. The receiver decodes the message that is unique for them based on their personal beliefs, experiences, and knowledge. The message includes the content and the nonverbal message the sender is sending...
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...Communication Theory Luz Hutchinson University of Phoenix HCS 320 Health Care Communication Strategies Professor Paul Wing March 22, 2011 Having been employed in an establishment such as that of a hospital, effective communication is definitely one of the very important aspects with regard to the care of the patients. As in any health care setting, an organization established to hospital care may stand in front of challenges when it come to communication for the reason that of gender and cultural differences, and in some cases the lack of ability to communicate effectively with the individuals obtaining service. Circumstances such as these may have an effect on how certain tasks are achieved within the organization, whether or not an individual want to continue using hospital services and how to a huge degree employees, patients, and family members interact together. Therefore, to comprehend various challenges facing this type of organization with accordance to communication we will address how gender and cultural differences does impact communication within an organization of a hospital, especially when it involves fellow coworkers, managers, patients, families, and caregivers along with improvements that can be made if any. Having work in an organization dedicated to hospital care one will come across both male and female employees dedicated to the care and health of the patients; however, one is also going to...
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...HCS 320 COMMUNICATION THEORY PAPER Axia College of University of Phoenix Instructor:…………. Date:…………. [Page Break]Communication Theory Paper When working in an organization such as that of Hospice, effective communication is one of the key aspects concerning the care of the patients involved. As in any health care setting, an organization designated to hospice care may face challenges when it comes to communication because of gender differences, cultural differences, and in some cases the inability to communicate effectively with the individuals obtaining service. Circumstances such as these may affect how certain tasks are completed within the organization, whether or not an individual wants to continue using hospice services, and how well employees, patients, and family members interact together. Therefore, to understand some of the challenges facing this type of organization in accordance to communication we will discuss how gender and cultural differences influence communication within the organization Legacy Hospice when it comes to coworkers, managers, patients, families, and caregivers, and improvements that can be made if any. Gender Differences Females When working in an organization dedicated to hospice care one is most likely to encounter both male and female employees who are dedicated to the care and health of the patients involved however, they are also going to encounter different approaches when it comes to styles of communicating. In...
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...Week 3 Discussion Questions HCS / 320 Daisy Gonzalez May 22, 2014 What are the advantages and challenges of teamwork in today’s health care organizations? Provide examples of common obstacles to successful group communication that you have experienced or read about. How did the group work through the challenges? Doctors and nurses, from diverse restraints, who interconnect effectively and work as a single entity, typically increase the quality of care they provide to their patients. There is a uniformity and diligence that can be absent when teamwork is not manifested. In some cases, if the dynamic among health care peers is not tense free, the patient can be affected by the lack of cohesiveness in the service. Patients may be lost in this way. In a trauma condition, collaboration may help identify complications that could have gone unnoticed and save a patient's life. Read more: http://www.ehow.com/list_6576957_benefits-teamwork-healthcare_.html#ixzz32YQn6umn What differences might be encountered when communicating with a public health care organization versus a private organization? The ratio between patients to provider is smaller in private organizations than in public settings. I believe this allows for a more intimate, detail-oriented relationship amid the provider and client. The end result of this dynamic is the quality of care is doubled and the patient is less likely to leave the organization due to a comfortable relationship. How might feedback be communicated...
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...Health Care and Communication Kathy Owen HCS/320 July 15, 2013 Patricia Bird What is communication? “Communication can be defined as the process of sending and receiving messages.” (Cheesebro, O'Conner, & Rios, 2010). Communication in heath care is probably the most important issue that needs to be addressed. Not only does the patient need to communicate all of their issues to the physician, but they also need to make sure that they are addressing them to an extent with the scheduling staff and nurses as well. Also the physicians, nurses, and front end staff need to make sure that they are communicating with the patient so that they understand what it is that they are being told, what they are being scheduled for, tests and such, and even what services they are being or have been billed for. There are a few different methods for communicating. Face to face, phone calls, emails and some even still send an actual letter in the mail. When communicating in any of these methods the way that you state something can come across in different ways depending on tone of voice or even just the proper wording. Hugman (2010). “To be an effective communicator with patients and families, there are several things to keep in mind to help you be more effective and to keep yourself out of trouble.” Good news is always easy to give, but you have to be very careful not to promise something that you cannot guarantee, bad news is both difficult to give and...
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...Health Care Communication Methods Morgan Pence HCS/320 June 15, 2013 Luis Marquez As the communication coordinator for a national drug manufacturer, I am here today to discuss with the organization the negative effects that our medication is causing on the public. This meeting will be addressing the news reports and the general public about the situation at hand. Also I will be going over the advantages and disadvantages of using traditional, electronic, and social media with health care communication. The first type of communication that will be discussed is the use of traditional communication. Traditional communication includes the face-to-face method, using the telephone, having a team meeting and using printed newsletters. With using face-to-face communication one of the advantages would be that each person gets to see one another which makes it easier to read their body language and understand better what might be occurring. Another advantage would be the personal relationship that can be built between the people who are communicating. Disadvantages would include not being able to speak what is on ones mind to the person when looking at them. Another would be not being very good at confronting someone who may be of higher authority than them. Next type is the telephone, which has the advantage of still allowing the person to voice what they have to say and be able to adjust their tone when needed. Disadvantage would be that the phone could...
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...Health Care Communication Shelly Williams-Hughes HCS/320-L. Nix January 14, 2013 Introduction: To be successful in the art of communication you must learn and practice basic skill of communication. Communication is how information is shared between the receiver and sender, in order to be successful there are 5 basic rules to follow and the 6th being environment. I can't say once you have learned these basic rule that your communication problem will be solved on the contrary there will be other barriers the will affect the way we communicate such as reluctant consumers and cultural difference. Health Care Communication Communication is the ground work of understanding. Effective communication skills are essential for interpersonal and the work place with these skill, barriers that otherwise would make it difficult to communicate can be over come. According to(Heathfield)”To be successful in effect communicate here are five components and a six the over all environment”. The sender is the first component. The sender must deliver a clear detailed message which ensure that the receiver share meaning with the sender. Second is the context in which the sender deliver the message including” none verbal communication such as gestures body language, facial expression and tone of voice” (Heathfield).This component of communication is most effective when the receiver can see the sender. Not only is it important for the sender to deliver an effective there must be a listening...
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...Communication methods for the Healthcare Organization Brenda Caldwell HCS/320 January 13, 2014 Terri DeWees As an administrator of a nursing home that is being purchased by a national group, I am responsible to make arrangements for individuals who reside in the facility that have difficulty communicating their approval to release their medical records. New policies being implemented will result in residents being displaced. Their approval of the release of their medical records is pertinent not only for the continued care they will receive elsewhere, but required under the statutes of HIPAA. The subject of this paper is to discuss the situation concerning the nursing home and its’ residents; to make arrangements for these individuals; and to acknowledge the advantages and disadvantages of using traditional, electronic, and social media for health care communication. This paper will also discuss the effects of HIPAA and other regulations on the use of these media for health care communication. There are various types of communication methods that are used in the health care organizations. Face-to-face conversations, telephone calls, letters, e-mails, charts and graphs, bulletins and power points are all used to communicate in health care organizations...
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...Communication opinion paper Deanejalo white Hcs/320 December 21, 2015 Operative communication involves the rudimentary fundamentals of communication in an appropriate manner. Effective communication must have proper content, which refers to “the five basic elements of communication” and those five elements are the sender, the message, the receiver, the medium and the feedback. In effective communication all of the elements have to be in optimal condition in order to convey information in a proper order. I ponder that effective communication integrates these expertise since you need to use the correct communication skills in order to be fruitful in the conversation. In the healthcare profession I do not see how the communication in basic elements of effective communication varies since all of the same rules apply. In order for your physician to give you the necessary treatment for an infection or illness, you have to be willing to tell the specialist the whole story and open up to him about your lifecycle. This may include personal details and in order to be able to do that, there has to be a trust that you must have with others just like you would in effective communication. Here are definite methods in which simple fundamentals of actual communication vary after the basic guidelines of health care communication. There are some detailed effects that must be sidestepped when communication contained by the health care profession. It is vital to not use nonsense or...
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...University of Phoenix Axia HCS/320 Erin Being a nursing home administrator with in a nursing home, excellent communication is a necessity. Communication is how care providers determine the quality of care that is given and needed for the patients. By being a nursing home administrator, it is my job to make sure that the HIPPA rules and regulations are being used by all employees. By making sure that HIPPA rules and regulations are being upheld, the nursing home is providing quality care to the patients. When a change happens at a nursing home there can be confusion and conflict with everyone involved. While following the chain of command can be long and even boring, it is needed to keep the communication process smooth and effective. The chain of command does help reduce the risk of a communication breakdown. If a communication breakdown is developed it can cause commotion in any health care facility which could jeopardize everyone involved. With being the nursing home administrator, the first job that I would need to do is have a full understanding of the new policies and procedures. I would need to know how the policies and procedures were put into place and how exactly this will affect the patient’s in the nursing home. In order to do this I would want to speak with the board members so my concerns could be addressed. In order to address these issues I could meet with the board members face to face, use social media, or by electronic communication. There are advantages...
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...Health Care Communication Methods Tara L. Black HCS-320 June 9, 2014 Robin Rompre Health Care Communication Methods This notice is part of an information package I, as the administrator of the Shady Pines Nursing Home, will be sending out to both the staff here at the center and to the administrative staff of the Rolling Hills Corporation. This information will help facilitate the transfer of those residents here at Shady Pines that no longer fall under the prevue of the new corporate guidelines. As some of the residents have communication issues or have no local family support, we as their caregivers need to ensure that all methods of communication are utilized to ensure a smooth relocation situation. Some of these methods will include the more traditional types, such as letters or phone calls to the guardians of those affected by the relocation (Du Pré, 2005). Other methods available for our use will be electronic in nature. One type of electronic communication is email (Du Pré, 2005). Social media communication types, such as texts to the guardians, will be used when all other types of communication has failed. Each of these types of communication will also be used within the Shady Pines facility, to keep all staff updated on any changes that indubitably occur and to help ease the transition as well. Communication between the staff at Shady Pines and Rolling Hills is vital also, so that any conflicts can be handled efficiently. As I mentioned...
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