...HCS/514 MANAGING IN TODAY'S HEALTH CARE ORGANIZATION Start Date: 11/08/2011 Print COURSE DESCRIPTION This course focuses on the adaptation of organizational management to evolving health systems. Students will examine organizational theory, organizational performance, structure, change management and human resource management. Students apply various organizational theories to contemporary issues. Week 1 - Topic 1: Organizational/Management Theory Objectives Describe organizational design, function, and processes. Explain how accountability affects the behavior of an organization. Illustrate factors that define and shape an organization. Materials READ ME FIRST Week One Textbook used in this course: EBOOK COLLECTION: Liebler, J.G. & McConnell C.R (2008). Management Principles for Health Professionals. (5th ed.). Sudbury, MA: Jones and Bartlett. Reading Assignments for Week One: EBOOK COLLECTION: Management Principles for Health Professionals, Chapter 1 EBOOK COLLECTION: Management Principles for Health Professionals, Chapter 3 EBOOK COLLECTION: Management Principles for Health Professionals, Chapter 4 READING: Required Electronic Reserve Readings:"Ethical implications of transparency." by Nelson and Campbell ARTICLE: Week One Electronic Reserve Readings Assessment Memo Assignment: A new CEO has just taken over your organization and would like a brief report on the current state of your organization in order to formulate a strategy for improving its performance...
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.... Memo Tonya Hodge University of Phoenix Managing in today’s Health Care Organizations HCS/514 Norma Wright TO: The new CEO FROM: Tonya Lynn Hodge DATE: November 21, 2011 SUBJECT: Dr J.C. Bacalla’s Office Dr Bacalla’s office is a small family physician office, located on the downtown square in Scottsburg Indiana. The office is a centralized office with Dr J.C. Bacalla being the only boss. The office has eight examining rooms for patients, a laboratory room, and an office for Dr Bacalla, a waiting room that has the capacity of 35 persons, a billing department, and the main check in department. The office is located less than one mile from the local area hospital. Employees Dr J.C. Bacalla is the family physician; he is the owner of the building and the boss of all employees. Sabra Case R.N. is the nurse that works with Dr Bacalla. Jacob Miller is the laboratory technician; Jenny Wells handles all the billing and other financial information. Tonya Hodge is the secretary, and handles all the scheduling and appointments. Formal Organization The office is run in a formal organization format. The common goal is to help the patients’ health problems. All the employees have a shared sense of beliefs and have a sense of belonging. The employees have a continuity of goal-oriented interaction. There are daily staff meetings before the office opens to discuss the day’s business and any...
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...Organization and management analysis HCS 514 Feb. 2015 Dr. Lisa Keener Organization and management analysis Organizational and management analysis are two crucial part of an organizational setting to overcome inefficiencies and identifying problems. In today’s world, characteristics of an organization like teamwork, information technology boundaries, and delegation in working environment shows impact on the effectiveness of organization and management. It affects the organization in terms of cost reduction, improved employee satisfaction, decrease in environmental waste, and also an increase in overall productivity (Liebler & McConnell, 2012). This paper includes a description of various organizational theories and compares management styles. It also comprises which organizational theory and management style resembles the most to my organization. Also, this paper includes an explanation for what could be changed to make my organization better. Organization and management analysis helps organizations in productivity improvement. Introduction Organizational analysis is the process of reviewing the work environment, development, personnel and operation of a business or other type of association related to an organization. Organizational analysis helps management in the identification of problems and inadequacies present in the company, and also find out the way to deal with them. Likewise, management analysis recommends techniques to improve an organization’s productivity...
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...vanek-140512-620-thumb-620xauto-370865 Capitals forward Alex Ovechkin skates amid a drill at the group's preparation camp on Friday in Arlington, Va. In the first place year Capitals mentor Barry Trotz needs Ovechkin to turn into a more finish player and the initial phase, in the seat manager's eyes, is to recover the Russian objective scorer on the left wing. (Scratch Wass/Associated Press) Alex Ovechkin moved again to left wing by new mentor Barry Trotz As though he knew the inquiry was impending, Alex Ovechkin grinned when asked what his new mentor needs him to take a shot at. "On backcheck?" Ovechkin said from Arlington, Va. An alternate season, an alternate opportunity to discover whether one of the class' most gifted objective scorers can genuinely assist some all the more on resistance. The Washington Capitals opened preparing camp Friday with new mentor Barry Trotz, who says he'll work, as different mentors have before him, to make the three-time group MVP into a more finish player. On the off chance that Day 1 is any evidence, Ovechkin sounds prepared to be a co-agent understudy. "On the off chance that you need to be great," he said, "you need to chip away at everything." Step No. 1, as Trotz had shown at one time, is moving Ovechkin once more to left wing, turning around a seismic movement under past mentor Adam Oates. Ovechkin headed the NHL with 51 objectives keep going season playing generally on the right, however his in addition to short was less 35, and...
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...Case Study: Paid to Make Decisions? Tiffany Harden, Tashiba Jones, Jodi Meaux, Wendy F. Superable HCS/514 March 16, 2015 Jeani Thomas Case Study: Paid to Make Decisions? Decision-making is very important and an essential element when managing an organization. As the manager, the decision –making process can be approached in several ways. It can be done using different techniques and tools available. There are also various dilemmas that can be faced with decisions, such as uncertainty or high-risk consequences. Consideration or evaluation of all alternatives should be done due to the dilemma. Manager should make the final decision and make a test of the decision and see how the outcome will be (Balle, 2015). Weaknesses in final statement When Carrie Wilson was hired as a Nursing Manager of the Emergency Department of County Hospital, her style brought adverse reaction from almost everybody including the “good” professional nurses (Liebler, 2012, Chapter 4). The action of Carrie Wilson, as a Nurse Manager, in enforcing long ignored hospital rules has its merits yet should involve staff in the decision-making process. Staff should feel that they are involved in the process. If everyone participates in the decision-making process, there will be less resistance because after all they were the one making the decision. What has been wrong with the approach The staff worked in the emergency department at the County Hospital and they were used to the way things were run...
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...Case Application One Minerva Guzman, Kirsi-Marja Hayes, Tam Perkins, Shekinah Reubel HCS/514 November 17, 2014 Steve Kovak Case Application One Introduction Employee Motivation Motivating employees is not an easy job. Motivation is the level of desire you have to do something or the reasons why a person does something. A highly motivated person can learn just about anything with effort and hard work. Mostly established in the United States motivational theories are favored by way of North America. In other cultures theories equity, Maslow’s need hierarchy, and achievement need don’t work well. However, the want for stimulating work appears significant to all employees and Herzberg’s motivator essential factors may be widespread. Coming into an organization employees have different skills, needs, abilities, personalities, talents and interests. They have different views of what they think their employer has a right to expect of them and different expectations of their employers and differ widely in what they want from their jobs. Keeping Staff Motivated Google’s biggest challenge in keeping employees motivated is purpose and money. Once you take away the all you can eat, the on-site laundry, the biweekly massage, and the swimming pool and spa what is an employee left with. The perks are nice, but employees need purpose everyone doesn’t work for perks. With flexibility managers can make the most of motivation amongst today’s employees. What may work for one employee may not work...
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...Organizational Design HCS 514 Managing in Today's Health Care Organization June 4, 2012 Organizational Design School of Dentistry The School of Dentistry is one of the oldest schools of the kind in the nation. The dental school is a unique learning environment mixing research, patient care, community service, and teaching to prepare future professionals. This paper will analyze the design of the dental school, describing internal and external factors that have defined and continue to define and shape the school. Other topics will focus on the size, structure, and processes of the school, as well as the demand of increased accountability and the affects this has on organizational behavior. The original building of 1933 has undergone several renovations including a large lower level renovation and expansion in 2011. Throughout the dental schools history internal and external factors have contributed, shaped, and defined this organization. Internal Factors The priority of the school was founded on the basis of excellence. The student’s behaviors are aimed at patient care excellence, education, skill development, and communication. “Attaining a goal results in self-approval and thus stimulates further goal-directed effort” (Holtgrave, PhD, Cole, PhD, MPH, & Rios, MT, MPH, 1998). These are not just the internal forces of self-approval and goal-setting within the student body but also from the faculty, staff, and volunteers who are engaged in this environment daily...
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...Weekly Summary 6 HCS/514 April 21, 2014 Dr. Carol Young What ideas, readings, or discussions, or activities stood out to you? Why? Chapter 1 discussed some great information about the constant changes in healthcare and trends that were created. This chapter discusses how some trends was beneficial to impacting change throughout the organization. I was really intrigued by the discussion about organizational survival strategies. I did not realize that this is a crucial part of growth and development that an organization must be involved in. Chapter 2 discussed how change can impact the environment and productivity of the organization. Manager’s behavior and response were discussed in the readings. I enjoyed reading about the examples that were representative of how certain changes in healthcare was positive and still in existent today. The Y2K was a great example because even though I was young in college I understood the concept of the importance of being ready for this transition. This specific example showed me as a manager that facing critical issues and being proactive and establishing programs will lead to a successful process with change. What had the greatest impact on you? The greatest impact for me was learning how to be ready and flexible to the changing evolution in healthcare. Understanding that you have to expect good and bad changes but also predict that resistance will come with the new endeavor. As a manager being in control and setting aside...
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...Beebe Medical Center HCS/514 04/08/2013 MEMORANDUM TO: Chief Executive Officer FROM: Team leader DATE: April 08, 2013 SUBJECT: Beebe Medical Center CC: Beebe Medical Centre was “founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe (Beebe Medical Center, 2013)”, who wanted to bring modern medicine to a rural area. Originally named Beebe Hospital and possessing only three beds, it was the first private hospital in Delaware outside Wilmington. Beebe Medical Center is a 210-licensed-bed, not-for-profit seaside community hospital. In 2013, Beebe Medical Center Receive the Distinguished Hospital Award for Clinical Excellence. The Margaret H. School of Nursing at Beebe Medical Center is a diploma-nursing program created in 1921. Recent renovations to the School of Nursing will be able to accommodate twice as many students as previous years. The hospital has more than 50,000 annual emergency room visits, and physicians perform roughly 11,700 inpatient and outpatient surgeries every year. Beebe Medical Center has 195 licensed acute-care beds and several facilities, including a freestanding surgery center and cancer center. In addition, it began its open-heart surgery program in 2007 through a connected partnership with Christiana Care Health System in Wilmington. According to Beebe Medical Center (2013), “Beebe also operates the Beebe Health Campus on Route 24, Beebe Lab Express, Wound Care and Diabetes Management Services,...
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...Email to Coworker Paper Tammi S. Stewart HCS/514 April 27, 2015 Dr. Kerubo Happiness Kinaro Difference Between Management and Leadership What is the difference between management and leadership? This is a frequently asked question about two terms that many people use interchangeably. If one searches the internet for answers, one will quickly learn that there is a lot of controversy about the relationship between management and leadership and there is a big difference in the two terms. I have expounded on these differences in the following correspondence to one of my co-workers. Email to Coworker Hello, Kim – I hope your day is going well. It was great meeting with you today. During our meeting, you asked the difference between management and leadership. Since we were short on time, I thought this would be an excellent opportunity to explain further the differences between management and leadership. While we agreed that both terms had some similarities, there are significant differences as well. Liebler and McConnell (2012) describes management as, "It is the planning and directing of effort and the organizing and employing of resources (both human and material) to accomplish some predetermined objective”(p.53). Basically, management is working closely with people to get things done. For example, due to an increase in overtime hours, the management team recently added a policy stating that all overtime must be approved by a supervisor. Since...
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...With permission of the CICA, a consortium made up of members from each of the four provincial CA professional programs updated the following simulation and evaluation guide to reflect the CICA Handbook standards, the Tax laws and the UFE Candidates Competency Map in effect as of March 31, 2011. Any changes to the original material are the sole responsibility of the consortium and have not been reviewed or endorsed by the CICA. The assumption was made that private companies will apply Accounting Standards for Private Enterprises (ASPE) and public companies International Financial Reporting Standards (IFRS)*. The assumption was also made that the accounting framework had been in place for several years. Dates in the simulation have not been changed. * Note: For the 2011 UFE, a candidate might be required to determine whether ASPE or IFRS is appropriate under the circumstances. © 2011 Institute of Chartered Accountants of Ontario Paper II - SIMULATION 3 (70 minutes) You, CA, have just been hired by Doctor Robert Blake (Doctor Bob) as a part-time accountant for his new clinic located in the province of Quebec. From your interview, you have learned that Doctor Bob moved to your city from another city within Quebec. Prior to that, he was studying medicine overseas. He arrived in Canada on February 28, 2006, and met all the requirements to practice medicine in the province. He has many questions about setting up his own medical practice, but is aware that according to provincial tax...
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...Organizational Design Paper Deanna Bergman HCS /514 January 12, 2014 Louis Kastner Organizational Design: Assisted Living Facility Organizational design is an important aspect for any organization to be successful at fulfilling their goals and obtaining achievements. This paper will discuss a decision that an organization had to make, and how the Pareto Principle approach theory pertained to this decision. Pinecrest of Lake Geneva is a 12 bed facility that provides assisted living to residents in a home based setting. As a state licensed Community Based Residential Facility (CBRF), the organizations goal is to provide care and services to clients who are too independent for a nursing home, but can no longer care for themselves or are at risk for safety reasons. The facility is run based on a number of internal and external factors that need to be taken into consideration before making a decision that will change the way that the organization provides services or care, as well as the impact that the decision will have on the residents. Some of the internal factors include the number of residents, cost of operations, and the number of staff employed and/ or on shift. External factors include residents family or guardian, resources, transportation, and social requirements. The decision that is up for discussion pertains to whether the organization should start providing transportation for the residents. Transportation...
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...Change and Culture Case Study II Melinda Calhoun HCS/514 December 6, 2012 Kerubo Kinaro Change and Culture Case Study II Health care organizations merge to eliminate competition and gain power. Health care organizations that merge will have changes and the staff can be impacted. Six months after a health care organization merges with a competing organization, administration initiates a significant reduction in force and makes a decision to redesign patient delivery. The administration’s first job redesign recommendation was that of a universal worker, but the universal worker delivers different support services. The administration is aware that this support model has failed when implemented in other health care organizations, but the administration still wants to redesign patient care delivery. The manager that is in control of redesigning patient care delivery has a job to do. The manager will begin to process the redesign job and needs to consider all staff, not just the universal worker. Work processes and performance expectations must be considered once the job is done. Steps and structures will be put in place to make the health care organization a true learning health care organization. The manager in charge of the redesign job will encourage workers and managers to adapt and excel in spite of the changes. The intra-organizational and inter-organizational communications that must occur to implement the job design changes can be planned and...
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...Decision - Making Case Study Analysis HCS/514 Managing in Today’s Health Care Organizations August 28, 2015 Introduction The Agency for Healthcare Research and Quality (AHRQ) produced a set of developmental tools to aid decision makers in discovering and interpreting evidence related decisions. These developmental tools are to promote the use of evidence-based management within a health care setting. The informed decision toolbox was created to help merge the gap between evidence based research and decision making within an organization (Crump & Spurgeon, n.d.). These tools consist of six steps that will guide managers and decision makers in constructing well informed decisions. The steps are composed of; framing the question behind the decision, finding sources of information, assessing the accuracy of information, assessing the applicability of the information, assessing the actionability of the information and determining if the information is adequate are used by managers to consider if the decision they are making is well informed (Young, 2002). Framing Questions and Locating Sources By framing the question behind the decision, a manager must first identify what the decision is and then determine what information must be obtained in order to make a well informed decision. To properly make a well informed decision, a manager must frame a question that will properly translate what research must be conducted to begin research. The questions will be used...
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...Organizational Design HCS 514 Organizational Design Sharp Healthcare is designed to meet the needs of the community, physicians, and staff. The organization strives to be the best place to practice medicine, receive care, and work. In 1953 Donald E. Sharp donated $500,000 and the first hospital was built and opened in 1955. Today Sharp Healthcare is the largest regional integrated health system in San Diego County with a more than a quarter share of the health care market. Discussed in the following will be the internal and external factors that define Sharp. In the 1980s Sharp’s strategy was to embark on a mission to develop a vertically integrated health care network of facilities and providers. Today Sharp operates four acute-care hospitals, three specialty hospitals, three affiliated medical groups, a health plan, four long-term care facilities, a liability insurance company, and two philanthropic foundations. Sharp is licensed to operate 1,870 beds, provides care to approximately 785,000 individuals annually including 350,000 HMO enrollees (Sharp, 2007). Internal Factors September of 2001 Sharp HealthCare launched “The Sharp Experience” an initiative to enhance performance improvement. The initiative was designed to transform the health care experience. Everything at Sharp from performance evaluations, meeting agendas, and strategic planning is aligned with the six pillars of excellence. The six pillars of excellence are Quality, Service, People, Finance, Growth...
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