Customer Service Plan
HQCS – Assessment 1
Debora Boszczovski

1. Introduction The following project aims to develop a Customer Service Plan that demonstrates a thorough understanding of the policies and procedures that need to be established in order to provide quality customer service. Customer service is an important factor in developing a wide and loyal customer base. A customer service plan examines customers' perceptions and expectations of a company, and guides the company through the process of bringing its customer service activities in line with customers' needs. A strong a customer service plan can help an organization to offer a competitive customer experience.
2. The company “Innovative Widgets”
3. Justification Why is it important to have a customer service plan? A business can benefit from a strong customer plan for many reasons, as:
• Minimize stress — A company can reduce it with a systematic way of dealing with your customers.
• Higher efficiencies — An effective customer service program provides a game plan for working on those areas most important to your customers, while reducing distractions that can derail your progress.
• Increased morale and satisfaction — A plan that’s designed to delight customers, can rally employees more easily and inject more meaning and gratification into their jobs.
• Survival — You need effective customer service to turn your high-growth business into a viable long-term competitor.
4. Steps to Create a Customer Service Plan
STPES
1. Assess customer service Evaluate how the company focuses on customer satisfaction. Low scores means need for improvement.
2. Understand customer requirements The organization must identify the customer’s priorities for doing business with the firm. For that it is necessary to gather information.
3. Create customer vision and service policies An effective customer