...ANALYSIS INTRODUCTION The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. HDFC Bank is one of the Big Four banks of India, along with: State Bank of India, ICICI Bank and Punjab National Bank. Mission statement: HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Bank's business philosophy is based on four core values - Operational Excellence, Customer Focus, Product Leadership and People. PRODUCT VERTICALS HDFC Bank offers a wide range of commercial and transactional banking services and treasury products to wholesale and retail customers. The bank has three key business segments: 1. Wholesale Banking Services The Bank's...
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...PROJECT REPORT ON {Commercial Credit Appraisals} “It Revolves around Character, Collateral & Capacity” FOR {HDFC Bank} BY () Submitted in partial fulfillment of requirements for award of Post Graduate Diploma in Management ATHARVA SCHOOL OF BUSINESS Marve Road, Charkop Naka, Malad (W), Mumbai 400 095 DECLARATION I hereby declare that the Project titled "{Commercial Credit Appraisals With HDFC Bank Ltd}" submitted as a part of the study of Post Graduate Diploma in Management (PGDM) is my original work. The Project has not formed the basis for the award of any other degree, diploma, associate ship, fellowship or any other similar titles. Place: Mumbai Date: CERTIFICATE This is to certify that () has completed the Project "{Commercial Credit Appraisals}" under the guidance of Prof. in partial fulfillment of the requirements for the award of Post Graduate Diploma in Management for the academic period 2009-11. Signature of the Guide Signature of the Director Place: Mumbai Date: ACKNOWLEDGEMENTS I take this opportunity to express my gratitude and extend my thanks to all those whose help and guidance made this endeavor successful. I extend my sincere thank to Shri Sunil Rane, Executive President, Atharva Education Trust; Shri N. S. Rajan, Dean...
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...This bank also considered as a authorized host branch for the collection of direct tax. Brief Profiles of Selected Private Sector Banks in India 1.9.1 History and Profile of Industrial Credit and Investment Corporation of India (ICICI):- ICICI Bank is the largest private sector bank in India which was established in 1994, In September 10, 1999, The bank has a network of 4,450 branches and 13,995 ATMs in India, and has a presence in 19 countries including India. It offers a range of banking products and services for corporates and retail customers of a bank through an inconsistency of delivery channels and its specific subsidiaries in the areas of investment banking, life and non- life insurance, effective asset management and venture capital...
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...the relationship between the HDFC and ICICI bank service quality. The service quality of HDFC bank and ICICI bank has been evaluated by surveying different people in Delhi/NCR. Data Collected through the primary data through questionnaire. The service quality has been determined based on survey data of 50 respondents. The Service quality of HDFC bank and ICICI bank has been measured based on 5 broad parameters. These parameters are tangibility, reliability, responsiveness, assurance and empathy and these are the independent variable. The responses of respondents were collected for each of the parameters on a 5 point scale. The 5 point scale had the following options of poor, fair, good, very good and excellent and these are the dependent variable. The net score of each respondent is calculated by taking the average of the values of the 5 options. To know the impact of these parameters on service quality using SPSS software. Using SPSS software independent sample t-test performed to know the impact of these 5 parameters on service quality. The results showed that there was no significant difference in the HDFC/ICICI bank’s service quality based on 5 parameters. But, there is significant difference in the HDFC and ICICI bank based on empathy and HDFC bank is better than ICICI bank on the basis of empathy. 2) Introduction The Indian banking sector which was dominated by the public sector banks, witnessed a number of private and foreign banks entering in the Indian banking...
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...“CREDIT APPRAISAL PROCESS ON WORKING CAPITAL FINANCE IN HDFC BANK (MSME)” A summer internship project submitted in partial fulfilment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION By BIPIN CHANDU M Register No 1220310 Under the guidance of PROF. KRISHNA M C Institute of Management Christ University, Bangalore MBA 2012-2014 DECLARATION I, , do hereby declare that the summer internship project entitled Credit Appraisal Process on Working Capital Finance at HDFC Bank (MSME) has been undertaken by me for the award of the degree of Master of Business Administration. I have completed this study under the guidance of Prof. Krishna M, Professor of Finance, Institute of Management, Christ University, Bangalore. I also declare that this project work has not been submitted for the award of any degree, diploma, associate ship or fellowship or any other title in this University or any other university Place: Bangalore Date: (Name & Signature of the Candidate) Bipin Chandu M Register No 1220310 CERTIFICATE This is to certify that the summer internship project submitted by Mr Bipin Chandu M on the title “Credit Appraisal Process on Working Capital Finance at HDFC Bank (MSME)” is a record of research work done by him during the academic year 2012 – 14 under my guidance and supervision in partial fulfilment of Master of Business Administration. This project work has not been submitted for the award of any degree, diploma, associate ship or fellowship...
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...Johnson & Johnson is a U.S multinational medical devices,pharmaceutical and consumer packaged goods manufacturer founded in 1886.was formed by three brothers with the idea of Doctors and nurses using sterile suture,dressings along with bandages which were used to treat people . The mission is to improve the quality of life for people everywhere while still maintaining a standard of employee and customer service.The work in areas of scientists ,healthcare professionals to maintain and achieve quality of standard. OWNERSHIP AND STRUCTURE More than 125 years the company is serving in almost 60 conturies ,supply chain network includes 125 manufacturing sites, 500 distribution centres, more than 700 external manufactures.The mergers and acquisitions include Neutrogena(Skin and hair care), Cordis(vascular disease),Biopsy Medical(breast cancer),Depuy (Orthopedic devices), Centocor(immune related disease), Alza(drug delivery),Inverness Med. Tech(Diabetes self management),Scios(Cardio vascular diseases),Closure(tropical wounds),Peninsula Pharmaceuticals(Life threatening infections),Pfizer consumer healthcare(consumer health care),Mentor Corporation(medical products),Omrix(biosurgery products),etc PHARMACEUTICALS: J & J offer treatment to most widespread diseases in world ,in 2011, $5.1 billion was invested in pharmaceutical research and development for new medicines to treat these and many other disease CONSUMER HEALTH CARE:Millions of people use J & J products everyday...
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...ACC LTD * ULTRATECH CEMENT LIMITED * HDFC BANK LTD * AXIS BANK LTD * DABUR INDIA LTD * NESTLE INDIA LTD * APOLLO TYRES LTD * MRF LTD * DR. REDDY’S LABORATORIES LTD * SUN PHARMACEUTICAL INDUSTRIES LTD * APOLLO HOSPITALS ENTERPRISE LTD CEMENT INDUSTRY ACC LTD LTP: 1476.25 Resistance: 1491.89 1501.56 1511.27 1521.00 1530.77 Support: 1463.06 1453.52 1444.00 1434.52 1425.06 Buy at or above: 1482.25 Buy Targets: 1491.14 1500.81 1510.51 1520.24 Stoploss: 1472.64 Sell at or below: 1472.64 Sell Targets: 1463.79 1454.25 1444.72 1435.24 Stoploss: 1482.25 ULTRATECH CEMENT LTD LTP: 3117 Resistance: 3136.00 3150.02 3164.06 3178.14 3192.25 Support: 3094.14 3080.25 3066.39 3052.56 3038.77 Buy at or above: 3122.02 Buy Targets: 3134.43 3148.44 3162.48 3176.55 Stoploss: 3108.06 Sell at or below: 3108.06 Sell Targets: 3095.69 3081.79 3067.92 3054.09 Stoploss: 3122.02 BANKING SECTOR HDFC BANK LTD LTP: 1061.40 Resistance: 1072.56 1080.77 1089.00 1097.27 1105.56 Support: 1048.14 1040.06 1032.02 1024.00 1016.02 Buy at or above: 1064.39 Buy Targets: 1072.02 1080.23 1088.46 1096.72 Stoploss: 1056.25 Sell at or below: 1056.25 Sell Targets: 1048.66 1040.58 1032.54 1024.51 Stoploss: 1064.39 AXIS BANK LTD LTP: 575.00 Resistance: 582.02 588...
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...I Need a Vacation Our goal in this assignment was to create a portfolio with stocks that had a beta greater than 1.5. That is the volatility of each stock had to be 1.5 too the market. Our assignment gives us the option of longing the stocks (buying 25 to 30 stocks). In this case, in order for us to not lose too much money and not make a unexploited amount we have to hedge our portfolio using future contracts of the e-Mini S&P 500 (Globex). These future contracts need to be sold short in order to hedge the portfolio. We had a parameter of the amount of money we count spent. We could spend between 8.5 million to 9.5 million dollars. In this case, calculated that I could spend 9 millions and if I need it to go a bit more I still had room to spend money without surpassing the 9.5 million limit. I divided 9million by the 30 stocks I decided to buy and that gave me $300,000 for every stock. Meaning, I could spend $300,000 for every stock. Then, to get the number of stocks I could buy every stock I divided $300,000 by the stock (market) price and I got the unit amount I could buy. I sold everything on my portfolio to start this new project my available cash in crease from $10,000,000 at the beginning of the first project to a $10,316,102.36 at the end. So, for my new project I started with $10,316,102.36 before buying and hedging everything on my portfolio. Moving forward, for my new longed (bought) the 30 stocks I had selected for my portfolio and sold short the future...
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...HDFC BANK INTRODUCTION HDFC (Home Development Finance Corporation) Home Loan, India have been serving the people for around 3 decades and providing various housing loan according to their varied needs at attractive and reasonable interest rates. Owing to their wide network of financing, HDFC Home Loans provide services at doorstep and helps you find a home as per your requirements. COMPANY PROFILE HDFC Limited founded in 1997 by Ravi Maurya and Hansmukh bhai Parekh, is an Indian NBFS focusing on home loans. HDFC operates through almost 450 locations throughout the country with its corporate head quarters in Mumbai, India. HDFC also has an international office in Dubai, UAE with service associates in Kuwait. HDFC is the largest housing company in India for the last 27 years. HDFC was amongst the first to receive an in principal approval from RBI to set up a bank in the private sector, as a part of the RBI’s liberalization of the Indian banking industry. It was incorporated onincorporated on 30th august 1994 in the name of ‘HDFC Bank Limited’, with its registration office in Mumbai. HDFC began its operations as a scheduled commercial bank on 16 January 1995. HOME LOAN PRODUCTS • Home Loan: Home loans for individuals to purchase (fresh / resale) or construct houses. Application can be made individually or jointly. • Home Improvement Loan: The interiors of any home reflect the personal preferences and tastes of its owners making it...
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...Little is known about HDFC Bank and the people behind it. It is a highly successful and profitable new generation bank in the private sector. It came alongside ICICI Bank and at several points in time, the market capitalization of HDFC Bank has been higher than that of ICICI Bank and SBI. Since inception Aditya Puri has been the MD of HDFC Bank and has been steering the bank, through times, good and bad, successfully. The bank has been growing 30% year-on-year for the last 15 years and has one of the lowest NPAs in the business. In spite of the absence of home loans ( as it is the preserve of its promoter HDFC Ltd) , the bank has a strong retail business. HDFC Bank and Aditya Puri have got legions of awards for this success. Mr. Aditya Puri has been Managing Director of HDFC Bank Ltd. since September 1994. Mr. Puri served as Chief Executive Officer of Citibank Malaysia from 1992 to 1994. He has over 30 years of experience in both domestic and international banking. He serves as a Deputy Chairman of Indian Banks' Association. He serves as a Director of HDFC Bank Ltd. He was awarded the Asian Banker Leadership Achievement Award 2006 for India. Mr. Puri holds a Bachelor of Commerce degree from Punjab University and is an Associate Member of the Institute of Chartered his Accountants of India. His management mantra has been inspired by a cartoon he saw in one foreign newspaper. One half of the cartoon showed the boss neck-deep in work while others outside were having a whale of...
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...Organizational Analysis Report Raghavendra Satwik - PGPEX 32/9 Rohan Gupta - PGPEX 35/9 Upendra Pisupati - PGPEX 50/9 Table of Contents Objective ....................................................................................................................................................... 3 Company Background ................................................................................................................................... 3 History ....................................................................................................................................................... 3 Operations ................................................................................................................................................ 4 Technology ................................................................................................................................................ 4 Management Team ................................................................................................................................... 5 Products & Services .................................................................................................................................. 6 External Environment ................................................................................................................................... 7 Organizational Culture .........................................................................
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...A Project Report On A project study on “BANKING AT HDFC BANK LTD.” Submitted by: XXXXXX XXXXXXX XXXXX University, Mumbai MBA in Banking (Finance) DECLARATION I undersigned XXXXX XXXXX student of MBA 3rd semester declare that I have done the project on “ BASIC BANKING AT HDFC BANK LTD.” has been personally done by me under the guidance of Prof. XXXXX XXXXXXX rajkot in partial fulfillment of MBA Program- during academic year-2008-10. All the data represented in this project is true & correct to the best of my knowledge & belief. I also declare that this project report is my own preparation and not copied from anywhere else. Date 10-7-201X Signature XXXXX XXXXXX Acknowledgement I take this opportunity to express my deep sense of gratitude, thanks and regards towards all of those who have directly or indirectly helped me in the successful completion of this project. I present my sincere thanks to Mr. XXXX XXXX (Branch Manager, bhavngar ) who allowed me to take training at HDFC BANK. I would also like to thank HDFC bank Staff for their wonderful€ support & inspirable guiding. I also thank Prof. XXXX sir XXXX, Rajkot & prof XXXX sir knvibm who has sincerely supported me with the valuable insights into the completion of this project. I am grateful to all faculty members of XXXX rajkot and my friends who have helped me in the successful completion of this project. Last but not the least I am indebted...
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...around 25 shares of Re 1 of CBoP, an investor will get one share of Rs 10 of HDFC Bank. In last two days, share price of CBoP moved from Rs 49.85 on Wednesday to Rs 56.40 on Friday. However, it seems, investors of HDFC Bank did not like the development. The share price of HDFC Bank on Thursday moved up from Rs 1,534.50 to Rs 1,543. But on Friday, it fell sharply to Rs 1,475. Prior to this, in August 2007, CBoP was merged with Lord Krishna Bank. * 2008 HDFC Bank acquired Centurion Bank of Punjab. The swap ratio is expected to be around 1:25-30,” said a banking source. The merger will make HDFC Bank the country’s seventh largest bank after Bank of India (BoI) and ahead of IDBI Bank, from the current 10th position. The merger talks between the two banks began in January 2008 after the principal shareholders of CBoP – Bank Muscat with 14.02 per cent stake, Sabre Capital with 3.48 per cent stake and Kephinance Investment (Mauritius) with 6.13 per cent — decided to exit. 1) HDFC Bank Board on 25th February 2008 approved the acquisition of Centurion Bank of Punjab (CBoP) for Rs 9,510 crore. BENEFITS FROM THIS DEAL * The HDFC Bank, which currently spans India with its chain of 746 branches, will add to itself 394 branches of the CBoP to itself, to make its network bigger and stronger. The merger talks between the two banks began in January 2008, after the principal shareholders of CBoP – Bank Muscat with 14.02 per cent stake, Sabre Capital with 3.48 per cent stake and...
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...Types/variations of CRM 7 Implementations of CRM 10 Importance of CRM in banking 12 Challenges in CRM implementation 14 3. CRM initiatives at SBI 16 CRM and SBI Life 16 4. CRM initiatives at HDFC Bank 19 About HDFC bank 19 Challenges 20 CRM solutions 20 Results 21 VbV facility for HDFC customers 21 Offers 21 RAP computer telephony integration 22 5. Research Methodology 23 Objective 23 Methodology 23 Demographics of sample 23 Data Analysis 24 Qualitative Analysis 25 Quantitative Analysis 27 Data Interpretation 29 6. Conclusion 30 7. References 31 Introduction to Banking Sec 5 (b) of the Banking Regulation Act, 1949 defines banking as “accepting for the purpose of lending or investment, of deposits of money from the public, repayable on demand or otherwise, and withdrawal by cheque, draft, order or otherwise”. Prior to initiation of reforms in 1991, Indian banking industry suffered from lack of competition, low capital base, inefficiency and high intermediation costs. Ever since the bank nationalization of 1969, the banking sector had been dominated by the public...
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...Service quality gap analysis in Indian banks: an empirical study. Abstract: Introduction of Liberalisation Privatisation and Globalisation (LPG) in Indian economy has affected almost all the sectors and industries of the economy. Indian banking industry is no exception to that. The net result of such policy initiatives has been increased competition at the marketplace. The fight for customers has got intensified. Literatures establish a direct link between service quality and marketing performance of banks thus concluding that loyal customer base can only be created through superior service. Hence effectiveness of service quality of banks is largely being tested to forecast the marketing performances of the banks. It has also been seen that degree and effectiveness of service quality has been said to be different in case of public and private sector bank. The paper investigates the service quality gaps existing with the offerings of the leaders of public and private sector banks of India, viz., SBI and HDFC Bank. An attempt has also been made to identify the weak links of select banks and enable the banks to understand the areas of their strengths and weaknesses and work upon to infuse efficiency and effectiveness. Key words : Service Quality, Customer satisfaction, Customer perception, Customer expectation, State Bank of India (SBI), HDFC Bank. Article Type: Report Subject: Banks (Finance) (Quality management) Liquefied petroleum gas (Quality management) Direct marketing ...
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