Roles of effective communication and interpersonal interaction in a health and social care
P1: Communication can happen in two types either one-to-one or in groups.
One-to-one: One to one communication is the interaction between two people; other types of one-to-one communication could be email or instant messaging. Examples of one-to-one communication in health care could be a patient talking to their doctor, a doctor talking to a patient's family and a doctor breaking sensitive news to a patient.
Group: Group communication is getting a small group of people together; this is more than 3 people. These work better when the group is small as the leader can interact better than working with a large group. In health care, group communication can range to drug abuse to various phobias which people want to overcome.
Informal communication:
Anyone can use informal communication, this is usually used with close friends and family this can be as a group or one-to-one. Informal language contains shorten versions of words, …show more content…
M1: Effective communication in health and care settings helps both people who use care services and care workers to form excellent relationships and to work well together. It is very important to have good communitication between the two as it helps to form good relationships. People tend too communicate very effectively when they are feeling relaxed and are able to understand the other persons warmth and genuineness. Effective communication requires the care worker to have a range of communication techniques and skills. Here are some examples.
Active listening: A person who uses active listening can pay close attention to what the other person is saying and notices their non-verbal messages. People who are good at active listening using skills such as minimalprompts. These includes nods of the head nd encouraging words like "Yes I see". These prompts encourages the person to keep speaking or to say a little