...Health Care and Communication Kathy Owen HCS/320 July 15, 2013 Patricia Bird What is communication? “Communication can be defined as the process of sending and receiving messages.” (Cheesebro, O'Conner, & Rios, 2010). Communication in heath care is probably the most important issue that needs to be addressed. Not only does the patient need to communicate all of their issues to the physician, but they also need to make sure that they are addressing them to an extent with the scheduling staff and nurses as well. Also the physicians, nurses, and front end staff need to make sure that they are communicating with the patient so that they understand what it is that they are being told, what they are being scheduled for, tests and such, and even what services they are being or have been billed for. There are a few different methods for communicating. Face to face, phone calls, emails and some even still send an actual letter in the mail. When communicating in any of these methods the way that you state something can come across in different ways depending on tone of voice or even just the proper wording. Hugman (2010). “To be an effective communicator with patients and families, there are several things to keep in mind to help you be more effective and to keep yourself out of trouble.” Good news is always easy to give, but you have to be very careful not to promise something that you cannot guarantee, bad news is both difficult to give and...
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...Effective communication is about transmitting messages to others plainly and explicitly. This practice usually entails a sender, a recipient, a message, and transactions. Those transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented, to name a few of their characteristics (Northouse & Northouse, 1998). The objective of this paper is to present information on health care communication and how the relevancy of effective personal and professional health care communication can affect other healthcare professionals, clients, and patients. Additionally, this paper will provide information on how the relevancy of effective professional health care communication is to health outcomes and how the lack of effective personal and professional communication contributes to poor health outcomes. Last, theories, and principles of therapeutic communication in the health care setting also will be clarified. Among many definitions, health care communication can be labeled as a method, which permits the health care provider and patient to articulate and provide data, opinions, and thoughts in an effort to build a mutual perceptive about a particular health concern. Moreover, in the health care setting, another definition of health communication consists of vital strategies to enlighten the public about health apprehensions and to maintain significant health issues on the public plan. The way one communicates affects everything...
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...Health Care Communication Communication is when two or more people are interacting with each other and understanding one another and sharing information that has meaning (du Pre, 2005). According to Basset (1974), communication has at least five major facets: verbalization, definitions, control, body or silent language, and sharing experiences. When communicating with people there are basic things that need to be done to ensure that each person ends with the same outcome and understand one another. When interacting with people the person must start by listening. Listening consists of hearing the person and watching the person’s body language. There are things that a person can tell you through their body language that they might not be saying with words. The tone needs to be set. The tone set initially will be the tone throughout the communication process. If someone greets someone in a rude manner then the person is going to react by being rude back. That might just ruin the persons day and every person he or she interacts with will get an unpleasant experience. If someone is having a stressful day and do not know how to handle their stress well they may take it out on someone they are dealing with. That person may in turn shut down because they do not know how to communicate with a person who is upset. Working in the health care field there is certain terminology that is used. A health care professional is able to understand the words and there meanings...
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...Health Care Communication Methods- Option 1 HCS/320 August 20, 2014 Professor Anderson Communication is undoubtedly a crucial part of healthcare, and it is growing in its’ importance to sustain health services in nursing homes. In this paper I will review the different forms of communication within a health care organization including but not limited to traditional, electronic and social media for health care communication. In the process I will further discuss the effects of HIPAA and other regulations on the use of these media for health care communication. The importance of communication within our health care field is often overlooked and minimized, but we must understand it is significant to all who hold a health care position as well as those in managerial functions. There has been situations that occurs in our nursing homes in which we have faced transitions of management and unfortunately our residents/patients were not given the opportunity to communicate with our healthcare providers effectively. This could possibly be due to the lack of family locally, also the patient may have not given us permission to release their medical information has been an ongoing problem that we as administrators have been facing daily. It is these current situations where we as administrators take initiative to improve those situations by incorporating better ways to communicate effectively amongst the entire health care team and to face this challenge head on. ...
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...Health Care Communication HCS 320 When you think of communication in your everyday life, you would never think of it as a main part of living. We can communicate in many different ways other than words; we can use pictures, and different gestures. In a group of different people, communication can have different barriers such as languages and cognitive ability and disability. In order to become better at communicating when there are different barriers you must use and refine not just for the user but also for the receiver. The topics of this paper are the basic elements of communication in the health care, consumer communication and the cultural differences. How can effective communication incorporate the basic elements of communication? If the receiver of the information understands the idea, effective communication is accomplished. The sender is the starter of communication; the first step of communication. The message has to be clear from the sender so the receiver can follow and understand the idea of the message. We can do this by using our words pictures or gestures. The message delivered to the receiver is the next step of communication. Conversing can be done on a device or face to face or the use of technology. The last step of communication is when the person receiving can understand and process the message sent. How the receiver reply to the information or message given shows if it is an understanding of the message. How are the effective communication...
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...Communication Modalities in Health Care Jacquelyn Clemmer HCS 490 January 30, 2012 David Dye Communication Paper Health care is a wide growing industry, and it is no surprise that the use of technology is incorporated into many practices of the health care field today. The use of technology in the health care field poses many advantages and disadvantages, both to the consumer and the provider. One common modality for communication in health care is through e-mail. There are several patients and providers that communicate their needs through e-mail messaging. The Internet is a communicative tool that has become ever more popular today and is used in several ways. Consumers are using the internet for the purpose of research, purchasing goods or services, and to communicate with other people, among many other things. E-mail communication has become increasingly more popular among patients and providers. One advantage to using email communication for the patient is that it gives the patient and provider a private domain wherein private information pertaining to health-related information can be exchanged (Korus, 1999). This communication modality allows adequate time to form an appropriate response on behalf of the provider and is convenient for both parties involved. Although there are advantages with using email communication in health care, it also poses many risks. Patient confidentiality is still important. It is the legal and ethical obligation of the provider...
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...Health Care Communication Methods Effective communication is essential to providing quality care to the patients of any health care organization. The quality of care patients receive dictates the level of satisfaction a patient feels about his or her well-being (du Pre, 2005). As the administrator of a long-term care facility, meeting the needs of all patients is essential to the success of the facility. The communication channels the organization chooses to use internally as well as with other health care organizations influences patient satisfaction (du Pre, 2005). The form of communication the administrator takes to inform patients about changes within the facility must align with HIPAA regulations while ensuring the patient’s quality of care is not neglected. Administrators of long-term care facilities use many forms of communication within their own internal organization as well as with other health care organizations. The form of communication implemented depends on the content of the message and the receiver of the message. In addition, many factors can influence how a person delivers the message as well as how patients receives and understands a message. These factors can include things such as the patient’s gender, age, cultural influences, disabilities, or socioeconomic status (SES) (Jucks & Bromme, 2007). The administrator must recognize these factors and use a communication style to accommodate these factors and determine how the message will affect the patient’s...
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...Health Care Communication Marcus, Grimes HCS/320 June 2, 2014 University of Phoenix Effective communication incorporates the basic elements of communication because as with any form of communication there is an underlying goal between both parties. The basic elements of communication consists of several factors which must be present in order for the communication to be effective. Some of these factors include, an initiator or sender and a receiver, an organization of points so that they can be easily understood, and giving accurate information, and the message trying to be conveyed. These factors allow for input from both parties and if the elements for having an effective conversation are present it will lead to effective communication. Effective communication is also interdependent, both parties must be allowed to give their own input regarding the conversation which will confirm the understanding of the desired goal. The basic elements of effective communication in relation to the basic rules of health care communication differ but not that greatly. The basic elements of effective communication requires the same elements to be present as the basic rules of health care communication except for a couple of variations. The role of a health care provider whether a doctor, e.m.t., or nurse, etc., is to provide a service. This service relates to the health of an individual (patient). In order to provide this service the communication has to be interdependent between...
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...Jalisa Webb HSC/320 June 2, 2013 Cheryl Workman Communication with elderly people with disabilities can sometimes be difficult. Patients who has trouble speaking, makes it hard for the doctor or nurses to understand what the patients are trying to say. Patients with disabilities who has trouble hearing also makes it very difficult for the doctor and nurses to explain to the patient what the patient need to know or difficult asking how he or she feel. In this essay, it will explain the methods of communication when communicating with elderly, disable people; explain the advantage and disadvantages of traditional, electronic, and social media for health care communication; last, the effects of HIPPA and other regulations on the use of those media for health care communication. In the situation of displacing patients, the doctor or nurse must explain to the patients exactly what is going on. First thing as a health administrator of a nursing home, the administrator must notify the patient’s family member and explain to the member on what is going on. The administrator must explain why the patient is displaced and explain the new policies that the national group is implementing. Communicating with elderly, disable patients can be difficult and also a hassle. Patients who cannot hear can and cannot be difficult. Writing the information down on a piece of paper would be a helpful...
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...Personal and Professional Health Care Communication Paper HCS/350 Health Care Communication University of Phoenix Personal & Professional Healthcare Communication Paper Professional and effective communication is a vital ingredient to safe and high quality nursing practice. Proper communication with other co-workers, physicians, ancillary staff, patients, and their families is a required skill necessary for all practicing, professional healthcare professionals. Communicating with others has become second nature to us, but are we communicating properly with one another on a day to day basis? The purpose of this paper is to define healthcare communication, identify the relevancy of effective personal healthcare communication with other healthcare professionals, clients/patients; to identify the relevancy of effective professional healthcare communication to health outcomes, to discuss how the lack of effective personal and professional healthcare communication contributes to poor health outcomes; and to discuss theories and principles of therapeutic communication in healthcare settings for healthcare professionals. According to Northouse and Northouse (1998), “communication is the process of sharing information using a set of common rules.” As we all know, communicating with others in the healthcare settings is a complex and multifaceted process that relies on clear and concise delivery of messages, undivided attention from all parties, and full understanding from all...
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...Health Care Communication Rosa Singleton HCS/320 11/10/2012 Kristin Thrun Health Care Communication When communicating in the healthcare field, is it important that what is actually being said is comprehended by all parties involved in the conversation. Or is it only necessary to just say what you think and feel is necessary and not worry about the outcome of situations? Effective communication is a very important and vital part of a health care professional’s career. Without the due diligence of a healthcare professional, someone’s health can be at risk and they may lose their life. How does effective communication incorporate the basic elements of communication? To use effective communication, one has to know what the basic elements are that goes along with communication, those elements are: the sender who sends the message, the message, the receiver who the message is going to, and the feedback, which is what is being relayed back or being done because of the message sent. Using the elements of communication will not only make one look great to an employer, but it will also boost business, it will help others to understand the conversations that go on between them, and it can also save lives whether it’s in the medical field, or somewhere else in a crisis situation. “The key to effective communication is shared understanding...
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...MODE OF COMMUNICATION 1 Mode of Communication JR Montemayor HCS/490 December 04, 2012 Mrs. Doreen Gounaris MODE OF COMMUNICATION 2 Abstract Modes of communication can come in many forms. Some may be accompanied with both benefits and challenges. To effectively communicate, four elements have to be present. Those elements, that consist of a messenger, receiver, channel, and feedback, have to be all present. MODE OF COMMUNICATION 3 Communication is not a one way street but rather a four way intersection consisting of a sender, receiver, channel, and feedback. To successfully communicate, all four elements must be present to effectively relay the intended message. This practice cannot be over emphasized in health care, where every decision is based on sound communication between the doctor and patient. The component that can like the two together is electronic medical records (EMR), or personal health records (PHR). Despite the contrary, personal health records provide benefits and challenges to consumer and providers, but never the less provide a channel for both entities. One added benefit of communication through PHR, is the improvement of patient health. Through enhanced lines of communication, patients and doctors can better discuss health related issues in a constructive and productive way. For example, Kaiser’s HealthConnect, individuals can...
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...University of Phoenix Material Health Care Communication Methods The following assignment options provide the opportunity for you to explore communication methods for different kinds of health care scenarios. The assignment options also allow you to examine the effects of HIPAA and other regulations on health care communication. Select and complete one of the following assignments: Option 1: Nursing Home Administrator Option 2: Communications Coordinator Option 1: Nursing Home Administrator Read the following scenario: • As the administrator of a local nursing home, you have just received notification that the organization is being purchased by a national group. Because of new policies to be implemented, many of the residents will be displaced. To make the situation more challenging, some of these residents have difficulty communicating, have no local family, and have not indicated that they approve the release of their medical information. Arrangements must be made for these individuals. Write a 1,050- to 1,400-word paper on the different types of communication methods for the health care organization described in the scenario. Include the following in your paper: The advantages and disadvantages of using traditional, electronic, and social media for health care communication The effects of HIPAA and other regulations on the use of these media for health care communication Cite a minimum of two sources, one from the University...
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...Health Care Communication Methods My name is Tsering Wangmo and I work as an administrator at my local nursing home called “Serene Senior Living”. I absolutely love my job and feel truly blessed to work at a place where I feel both gratified as well as fulfilled. It truly feels good going home at the end of my shift knowing that I did something that day that was meaningful. It really gives me so much joy to be working for the wise and peaceful elderly residents, and although I can indeed go on and on about how much I love my wonderful job, at the moment we are facing an unfortunate situation. A large national group called “Goliath Bank” has just bought our nursing home, thus having control over all things that are administrative as well as clinical matters. This change did not come as a big surprise to me because I comprehended that “Serene Senior Living” was having some financial problems since the beginning of last year, and although I even predicted that a big company such as “Goliath Bank” might eventually step in, I am still saddened and disappointed by the fact that the changes that are being implemented by the bank are not very beneficial to the elderly residents. While I recognize that: conflicts represent inevitable part of organizational everyday life in healthcare structures (Todorova, 2010), since the instance the bank has implemented the new policies, most of the residents are facing really tough times at the moment. The...
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...Health Care Communication Methods Today, managing a local nursing home acquires an adequate amount of time and patience towards the residents and its employees to provide the best quality of medical care. There are many inevitable changes or innovations that will take place within health care organizations and will definitely require implementation as well as training the entire staff. Effective communication takes a great role when changes are being implemented. Health care management must select the type of communication that will be most effective when taking into consideration the various factors that makes up the whole health care organization. Above all types of communication is the traditional communication that commenced before the media had influenced the society and before the spreading of the written words. “Traditional forms of communication are for instance myths, story-telling, songs, proverbs, religious rituals, artistic, musical, dance, and theatrical elements, as well as ornaments depicted on pottery, textiles, and wood [ (Graf, 2000) ].” In other words, traditional communication is basic forms of communication which consists of physical verbal and non-verbal. Utilizing the traditional communication method will entertain the elderly residents of a nursing home. As a Nursing Home Administrator, this method will help them to open up and gain confidence as they will be able to appreciate and relate to this type of communication. Elderly people in a nursing home...
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