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Health and Social Care Level 3 Btec Communication Task 3

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Submitted By Hannah02041998
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Pages 56
Task 2
Effective communication in health and social care
P3,P4,M2,D1
By Hannah Wilshire
Communication is very important in a health and social care environment because effective communication is what is needed to understand how someone is feeling and this is crucial because then a care worker can help a service user and cater to their needs. But there are barriers to communication and a care worker will have to find ways to overcome those barriers.
Factors that may influence communication and interpersonal interaction in health and social care environments: Barriers associated with the environment:
Environmental factors can be a barrier to communication. For example if a care worker and a service user are trying to communicate, and there is lots of background sound. This can be a barrier to communication as the service user may forget what they are saying and if they were talking about their health then this could mean that the care worker is missing information. Therefore the care worker may not be able to give the service user adequate care and treatment as they do not know everything that the service user is experiencing. If it was quiet, then the care worker would not have back ground noise as a distraction, therefore their attention would fully be on the service user. Also if someone is using a hearing aid, the hearing aid will amplify background noise and the voice of the person who is speaking which could be distressing for someone. Also if the environment is dimly lit or it is dark, then people will not be able to see each other clearly and this can be a barrier as a lot of communication is through body language and eye contact. If a service user needs to lip read because they have a hearing impairment this will be an added barrier as they will not be able to see a care worker clearly enough to lip-read them so they will not be able to understand

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