P1
Context of communication
One to one, when you start a conversation with someone it is important to create a good and positive emotional atmosphere, before you and discuss complicated problems or give people information. The person who you are talking to needs to feel relaxed and comfortable to talk to you. You can help a person to feel relaxed by showing them you are friendly and a way to do this is to maybe say ‘good morning’ or even asking them how they are, make sure that you do this in a friendly tone of voice so that they will feel more comfortable than if you are shouting at them.
One to one strengths and weaknesses the strengths of one to one is that you can see each other’s facial expressions. The weaknesses of one to one if that the person you are trying to talk to may not be comfortable therefore they may not want to talk.
Participating in a group discussion if a bit like one to one but with more people. A group discussion only works if the people want to be involved. Some people who work in a group try and stay quiet as they are worried what the group’s reactions might be. It is important to maintain a good emotional atmosphere so that everyone in the group feels comfortable to talk. Sometimes there are team leaders but there doesn’t have to be. It is a good idea to have a team leader as they can encourage others to express their ideas. In group communication everybody must take it in turns so that everybody is heard, as if everybody talks at once no-one is going to listen.
Group strengths and weaknesses the strengths of group are that people can work together better, if the group is in a circle all faces can be seen. The weaknesses of groups are that people can talk over each other, if seated all over the place not going to be able to see everyone’s faces.
Formal communication often takes place in a work placement. People would use formal