Student Name: roberta boswell
BTEC L3 Health and Social Care: Unit 1 (M1) Student Name: roberta boswell
BTEC L3 Health and Social Care: Unit 1 (M1)
The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication

The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication

The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication

This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication.
It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other.
Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication.

Staff Training:
Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk.
Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at risk.

What is communication?
Communication simply means when information is transferred from one person/place to another person/place. Communication plays a crucial role in all workplaces therefore having good communication skills benefits and helps service users and colleagues.

Verbal Communication:
It is the sharing of information between individuals using speech. Verbal communication includes