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1. Through an extensive research and consultations with the hospitals top management the admitting department has to be strengthened through hiring of extra staffs which is an action plan that has been developed. This will address the challenges in the delays and subsequently resulting in poor service to the patients. This move will deliver genuine action plan to tackle the difficult issues within the admitting department. Upon hiring the new stuffs should be oriented to adapt to the new culture faster. I will also ensure that there is constant reinforcement of the strategy by the leaders. Some new stuff will a bit resist to the new culture in the hospital but I will ensure that proper staff education is in place before hiring. Next is to provide the new staffs with the capability and to carry out the hospitals new strategy. Then adopt post implementation adjustments reflecting on the new stuffs recommendation. Then finally is to foster new team environment.

2. To ensure success to the strategy I will ensure I first collect a robust data and after that provide good evidence for the need of this action plan to be facilitated and also demonstrate to the hospital leaders and top staffs and this move is very critical in securing executive champion. I should also in preparation for the process anticipate for ht challenges because it is common that changes come with challenges and I have to take steps earlier to forestall them. In the course of implementation also should constantly share results as it will create a culture of transparency and openness in the recruiting process. I will also use ED dashboards to provide snapshots of key process of certain interest to internal stakeholders in the hospital. There should also be ready financing towards the project and I will ensure I work in harmony with the financial officer of the hospital to facilitate my activities.

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