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Heather Tullis

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Sustaining Employee Performance

Heather Tullis

HRM/300 (BSAM1K5D82)

May 2, 2016
Dr. LauraAnn Migliore

Sustaining Employee Performance

The jobs that I have chosen to use within my company are: Store Manager: Responsible for the overall management of the store including the sales, financial, operation, and human resources to ensure maximum profitability. Sales Representative: Responsible for ensuring a great customer experience and maximum profitability. Performs various sales and register transactions and aids in controlling shrink through customer interaction.
Performance Management Performance management is the process by which an organization ensures all employees are aware of the level of performance expected of them in the assigned role. This is including individual objectives and overall organizational objectives including improving productivity, employee growth, and time management. Performance management is a cycle of planning, executing, monitoring, analyzing, and forecasting. The systems are set up as a goal for each member of the team to achieve their personal goals and company standards that are expected. Performance management comes into factor on a daily basis with the Store Manager through constant communication on the daily business outcome and the results of the entire team. The sales associates’ knows what the daily expectations for the volume of the day and uses daily communication to notify the rest of the team. Store Manager’s lead by example and ask the right questions when the daily expectations are not achieved and review what the possible reasons for the negative results are and how to succeed going forward.

The company does have performance management systems in place to achieve maximum profitability. While the systems are set up for employee success, they are delivered through different

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