...Delivering Business Value with IT at Hefty Hardware Poorna Pushkal Kumar Kashibhotla Wilmington University TABLE OF CONTENT Case Study - Delivering Business Value with IT at Hefty Hardware ……………………………3 Introduction ………………………………………………………………………………………3 Issues ……………………………………………………………………………………………..4 Recommendation …………………………………………………………………………………5 Conclusion ………………………………………………………………………………………..6 References ………………………………………………………………………………………..7 INTRODUCTION Delivering Business Value with IT at Hefty Hardware, this paper investigates the concerns and inadequacies in the IT and Business departments of Hefty Hardware. Thorough reading on the case is made and suggestions has been provided to successfully launch the savvy store. The case clearly communicates that there is no proper communication between the business and the IT departments. Cherly O’Shea, the VP of retail marketing at Hefty, is not at all happy with the way the IT is performing. She feels that IT personnel do not understand the idea behind the Savvy store program. She wants the IT people to support the Savvy Store and improve the customer experience, but IT people always keep talking about the internal stuff like infrastructure, bandwidth and technical architecture, which she is not concerned about. She feels that, she might have to go out of the company to get the savvy store accomplished. The COO, Glen Vogel, also adds word in word with Cheryl and agrees that Jenny Henderson, IT account manager just acts as...
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...Table of Contents Delivering Business Value with IT at Hefty Hardware........................................................3 Key Concerns........................................................................................................................5 Business/IT Alignment.........................................................................................................6 Gap Between Business and IT.............................................................................................10 IT is just a expense center.......................................................................................10 Most affordable technique is the best technique.....................................................10 Simply no typical terminology................................................................................11 Small business and IT have got unique aims...........................................................11 Analysis...............................................................................................................................12 Conclusion...........................................................................................................................14 References...........................................................................................................................16 Delivering Business Value with IT at Hefty Hardware Cheryl O’Shea, VP connected with Retail Promoting, grouses as IT...
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...Executive Summary Hefty Hardware has identified communication issues between their IT department and their business department. An analysis was performed and uncovered that Hefty Hardware had two core issues, the first issue identified was a disconnect between the IT Department and the Business department. Two solutions that were suggested to help bridge the gap between the two units were team building training and additional personnel. The recommended solution is to provide team building training to each department individually which will allow them to work as a team to and build their core business structure to improve how they do their jobs, which will eliminate the need for additional personnel. The second core problem that was identified was actually found to be two-fold, there were issues with communication between the IT department and the Business department and the business department complained of the IT department taking too long to complete a project which uncovered a time management issue within the IT department. After the analysis was completed it was recommended that the IT department and the Business department undergo training for effective communication. The effective communication training will teach the units to listen effectively and provide value and useful feedback to not only their teams but to the other teams as well, this will help clarify what is being and what needs to be so that everyone involved is completely aware of what is going on or going...
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...Mini Case I – Hefty Hardware Hefty Hardware’s is planning to accomplish their new project Savvy Store Program. This has shown conflict in viewpoints between IT Department and Business side Of Hefty Hardware. According to my understanding, the Business department and IT department is not in good terms and the main reason behind this issue is lack of communication. They do not appear as if they exist together. Rather, they exist as two different cases. Business and IT targets are not intentionally balanced despite of the selective principles towards IT effect more on business. Breaking down the situations, it appears to be lack of energetic participation of IT conflict in the framework change of Savvy Store program. Both Business and IT has many identified and unidentified shortcomings. Initially, staff in IT office seems to have nonappearance of adapting on how the affiliation functions are going on. The scope that the other IT selection goes, the establishment of IT framework in the affiliation simply pivots around making efficient and genuine IT structure to give a successful stage to business performance. The usual accord in the affiliation is that IT doesn’t assist clearly to business goals and simply go about as support for business framework planning. To resolve these issues, a team work should be established between IT and business to ensure a strong relationship for both to represent their excellence. Identifying an issue under these circumstances is typically very hard...
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...Hefty Case Study IST 7100 IT Policy and Strategy Wilmington University Hefty Hardware Case Study Summary: Hefty Hardware has distinguished correspondence problems between their IT division and their business establishment. Associate investigation was performed and disclosed that Hefty Hardware had two center problems, the most issue distinguished was a distinction between the IT Department and also the business establishment. Two arrangements that were projected to overcome any hindrance between the two units were cluster building making ready and further hands. There complimented arrangement is to present cluster building making ready to each division on an individual basis which is able to allow them to perform as a gaggle to and construct their center business structure to boost however they do their employments, which is able to wipe out the need for additional hands. The second center issue that was distinguished was extremely discovered to be two-fold, there have been problems with correspondence between the IT workplace and also the Business division and also the place of business whined of the IT workplace taking too long to end a venture that disclosed a amount administration issue within the IT office. once the examination was finished it absolutely was recommended that the IT workplace and also the Business division expertise making ready for roaring correspondence. The compelling correspondence making ready can instruct the units to concentrate adequately...
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...The partnership between IT and the business at Hefty Hardware is a bit shaky as the company is facing some certain issues based on lack of effective communication between the IT department and the rest of the other departments. As a result, there is no integration between IT and the business which are evident by the politics within the company from the negative remarks made by the VP of the retail marketing and the COO. Thus, other departments view the IT department inadequacy in rendering their services for the success of the business. Although they do agree that the IT has improved some of the operations such as the implementation of the ERP system at Hefty as mentioned by the CFO, there’s still existence of miscommunication between IT and...
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...Hefty Hardware Case Study Issues in Case Study • IT department employers have lack of knowledge what is going on in business section of the company. Cheryl O’Shea, VP of retail marketing, said that IT staff always talks in a way that is not understandable to her, mostly in technical words. She assumes that they do not know what to do with Savvy Store program. She needs IT’s help to improve the customer experience. However, IT workers continue talking about the technology staff and issues which are not related to business. • IT staff is not familiar with basic business functions of business department. Glen Vogel, the COO, complains whether they are getting value for investing millions to IT. IT staff is not aware of how their warehouse operates. Therefore, when a new technology does not operate properly, they easily ignore and ask them to add it to the list for the next release. • Glen thinks that IT is not providing new business value for Hefty. Even though IT installed new ERP system, which is very helpful to function month-end and bench-making reports, as well as although reliability and cost-effectiveness for hardware and systems are reasonable, business staff believes IT is not helping to improve the Hefty’s business strategy. • IT leaders are not on track what are happening on business side. They do not participate in strategy meetings; do not always keep in touch with them. Only IT accounts manager Jenny Henderson has a connection and is aware of new comings of business...
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...Delivering business value with IT at Hefty Hardware How effective is the partnership between IT and business at Hefty? The partnership between the two is not very effective at all in fact it seems to be toxic. The chief information officer at Hefty gets replaced about every 2 or 3 years because of this. Below are the identified short comings for both IT and the business. Issues in the case Through the case I was able to identify several issue between business and information technology. First being poor communication between the two. This problem was immediately made clear. On page 78 there was a good example of this when Paul Gutierez talks to Jenny about how the new technology meeting went. The IT team had the business team so confused during the meeting that they eventually just tuned out and IT never actually got to talking about how the new technology could be used for marketing and why it was a good idea. The next issue is the lack of integration between IT and business. Not only do they have problems communicating the points they are trying to get across in language that can be easily understood, but the business end feels as though IT does not know how to meet their goals. A good example of this is on page 76 where it is discussed that “IT people don’t even know some of our basic business functions” and “We don’t feel IT is contributing to creating new business value for Hefty.” Lastly it seems as though there is bad time management and planning on the IT end...
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...Chapter 11: Voice and Data Delivery Networks TRUE/FALSE 1. The Internet can transfer conventional data and voice data. ANS: T PTS: 1 REF: 360 2. It wasn’t until the 1950s that POTS began carrying computer data signals as well as voice signals. ANS: F PTS: 1 REF: 360 3. Only two wires are required to complete a telephone circuit. ANS: T PTS: 1 REF: 360 4. A trunk has a unique telephone number associated with it. ANS: F PTS: 1 REF: 361 5. Subscriber loops usually transmit digital signals, which require amplifiers every few kilometers. ANS: F PTS: 1 REF: 362 6. Prior to 1984, AT&T (American Telephone and Telegraph) owned all the long-distance telephone lines in the United States. ANS: T PTS: 1 REF: 362 7. Telephone systems were originally designed to transmit the human voice. ANS: T PTS: 1 REF: 364 8. The more information you wish to send over a medium, the lower the frequency of the signal you need to represent that information. ANS: F PTS: 1 REF: 365 9. When they were originally introduced many years ago, dial-up modems were capable of data transfer speeds of merely 15 to 30 bits per second. ANS: F PTS: 1 REF: 365 10. A V.92 modem can place a data connection on hold should someone call the user’s telephone number. ANS: T PTS: 1 REF: 368 11. An asymmetric service is useful for an Internet connection in which the bulk of the traffic comes down from the Internet to the workstation. ANS: T PTS: 1 REF: 369 12. Most residential DSL services are symmetric...
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...The effectiveness between Hefty Hardware and the IT is not good at this point. They are falling apart because there is no communication between the two. The people that run the Hefty Hardware agree that the IT were doing a good job keeping all the viruses out of their system and keeping the database up to date but they needed to do more they felt. They realized that there IT was keeping them ahead of their competition. Viruses have made their competition lose important information that has made them lose customers. Most of the time credit cards are stored in the stores database and if some one got into the store database and stole people credit cards the company would be at fault. The IT have an idea on what the company is doing but they do not know what occurs on a everyday transaction at one their buildings. The short coming of both the IT and the Business: 1) If the business is going to move faster and be more flexible they need to have help from the IT to produce this goal. 2) The CIO has to leave his office and visit some of the store fronts so that he can work out a way the IT team can help the company become more product if. 3) It has to speak in a way that the every day employee that works at the store front can under stand. Hefty Hardware IT and there businesses can work so much better with each other. Hefty has to find away to break their business down and see how the whole company could work together. There are many steps to take to unite a whole company...
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...Try - Pink Ever wonder about what he's doing How it all turned to lies Sometimes I think that it's better to never ask why Where there is desire There is gonna be a flame Where there is a flame Someone's bound to get burned But just because it burns Doesn't mean you're gonna die You've gotta get up and try try try Gotta get up and try try try You gotta get up and try try try Eh, eh, eh Funny how the heart can be deceiving More than just a couple times Why do we fall in love so easy Even when it's not right Where there is desire There is gonna be a flame Where there is a flame Someone's bound to get burned But just because it burns Doesn't mean you're gonna die You've gotta get up and try try try Gotta get up and try try try You gotta get up and try try try Ever worried that it might be ruined And does it make you wanna cry? When you're out there doing what you're doing Are you just getting by? Tell me are you just getting by by by Where there is desire There is gonna be a flame Where there is a flame Someone's bound to get burned But just because it burns Doesn't mean you're gonna die You've gotta get up and try try try Gotta get up and try try try You gotta get up and try try try Gotta get up and try try try Gotta get up and try try try You gotta get up and try try try Gotta get up and try try try You gotta get up and try try try Gotta get up and try try try Drive by – Train On the other side of a street I knew Stood...
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...Hefty Hardware’s is planning to accomplish their new project Savvy Store Program. This has shown conflict in viewpoints between IT Department and Business side Of Hefty Hardware. Considering the case study of Hefty Hardware, I identified certain communication issues between the IT and Business departments. They do not appear as if they exist together. Rather, they exist as two different cases. Business and IT targets are not intentionally balanced despite of the selective principles towards IT effect more on business. Breaking down the situations, it appears to be lack of energetic participation of IT conflict in the framework change of Savvy Store program. In my view, IT forms a major component of today’s progressive world. The role of IT department in a business environment is to provide technological support to the whole organization wherever needed. IT department also keeps an eye on new tools and software which may enhance the efficiency of the organization. In addition, whenever the company faces technological issues then IT department is responsible to solve the problems. Both Business and IT has many identified and unidentified shortcomings. Initially, staff in IT office seems to have nonappearance of adapting on how the affiliation functions are going on. The scope that the other IT selection goes, the establishment of IT framework in the affiliation simply pivots around making efficient and genuine IT structure to give a successful stage to business performance. The...
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...Planned maintenance and refurbishment make sure of all the buildings in the Media Markt chain are maintained and updated if necessary. This is one thing that the company could not survive without. All of the 24 stores will always have their premises checked. If the correct maintenance does not take place then the products, machinery or the buildings can end up in a severe problem leading to much more hefty cost with replacing them. Planned maintenance and refurbishment make sure of all the buildings in the Media Markt chain are maintained and updated if necessary. This is one thing that the company could not survive without. All of the 24 stores will always have their premises checked. If the correct maintenance does not take place then the products, machinery or the buildings can end up in a severe problem leading to much more hefty cost with replacing them. Security of the building must be sufficient at all times, when the employees finish their shift at night; they must lock the premises up so that no intruder can enter. Although this is not always the case, people still somehow find a way in, this is why security guards are hired. The company can also get advice from big security companies about how they can keep their business locked and secure. Security of the building must be sufficient at all times, when the employees finish their shift at night; they must lock the premises up so that no intruder can enter. Although this is not always the case, people still somehow...
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...shampoos has to offer. I used to use inexpensive shampoo. The more expensive price is often a detour ant, but the improved ingredients, improved quality, and the satisfaction of knowing your hair not only looks healthy, but is healthy are all reasons why I prefer more expensive shampoos or the more economically friendly brands. Paul Mitchell and Suave differ greatly in cost. Most grocery stores carry products like Suave; which can be purchased for around a dollar a bottle. Paul Mitchell products on the other hand are carried strictly in hair salons and also are much more expensive. Paul Mitchell products tend to be around twenty to thirty dollars a bottle. This is one of the very few disadvantages of Paul Mitchell shampoo products. With the hefty price tag, Paul Mitchell also comes with much more quality than Suave. Suave is a very mild, concentrated formula that does not give the shine and softness that Paul Mitchell does. Paul Mitchell has different formulas for different types of hair. This allows you to have a customized shampoo that your hair will receive many benefits from. Once I made the switch from Suave to Paul Mitchell products I noticed a big difference in the weight and texture of my hair. Styling my hair became a breeze because it no longer required as much product to keep my hair in place for the entire day. Paul Mitchell shampoo contains no silicone. Silicone which is often times found in suave products provides a nice shiny appearance, but causes hair to become heavy...
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...MBA 6022 Strategic Operations Management U02a1 Process Improvement Natasha Lynch Problem Statement Growth at the Toyota Motor Company skyrocketed with the opening of new subsidiaries from India and China to the U.S. and Brazil, which led to a strain on the company’s resources leading the company to misread the market, produce faulty products and to build underutilized plants. A program known as Construction of Cost Competitiveness for the 21st century was also introduced, to cut cost at every stage, by reducing the components in a car to 50%. Further along more aggressively than the latter, was the introduction of a Value Innovation strategy which promised savings by making the entire production process cheaper by trimming parts. With these cost saving mechanisms, Toyota also sort to seek a targeted global market share of 15% by 2010, whereby replacing GM from its number one position. Due to this growth, foundational philosophies like safety, and quality were undermined as focus was placed primarily on volume. This resulted in a series of vehicle recalls from 2006 spanning to approximately 4 years. Toyota refused to acknowledge complaints of faulty mechanics in their automobiles, and was slow to take appropriate actions. Background of Recall Crisis In 1999, 3.3 million vehicles were affected as the engines on some models like the Camry, Corollas were prone to oil gelling or sludging. Another issue occurred during the period 2003 to 2004 where more vehicles...
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