...Management 306 The Hershey Company Introduction Trying to make chocolate chip cookies without eating all the chocolate chips first. Finally achieving the ever elusive perfect peel of a Reese’s cup wrapper. Breaking off a piece of a Kit Kat bar only to eat the whole thing anyways. These are all things everyone associates with one of the world’s leading candy companies, and that company is Hershey’s. The Hershey Company is one of the world’s leading manufacturers of chocolate and chocolate confectionary products. Hershey is a publicly owned company with over 14,000 employees and locations in over 90 countries. Hershey is known to manufacture many different products, including but not limited to Hershey Chocolate Chips and Chocolate Syrup; Kit Kat, Reese’s, Heath bars, Milk Duds, Goodbar, and many more. Hershey is a very interesting company, with a storied history, and proven business success. History The Hershey Chocolate Company began as a wholly owned subsidiary of Milton Hershey’s Lancaster Caramel Company in 1893. Soon after that William Murrie was hired to sell the excess product to other confectioners and he quickly turned the Hershey Company into a successful venture on its own. By 1895 the Hershey Company was making more than 114 chocolate products, and marketed several specifically to women and athletes. Hershey then realized the real market was in milk chocolate; he just needed to find a way to produce large quantities quickly and efficiently. Hershey worked relentlessly...
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...Memo To: George Davis CIO From: IS Consultant Date: 11 December 2012 Subject: Hershey’s Enterprise 21 System Hershey Foods is one of the oldest chocolate manufacturers in the United States. Hershey was founded in 1894 by Milton S. Hershey. The company sells approximately 3,300 candy products including variations in size and shapes. The company has annual sales of $6 billion and is the largest producer of chocolate in North America. The candy business is seasonal and Christmas and Halloween account for 40% of annual sales. The company and brand are institutions of Americana and their wide variety of products are sold all over the world. The Hershey Company employs approximately 14,000 employees worldwide and relies on a multitude of suppliers and distributors to deliver their products. The business of selling chocolates and various confectionaries is a high volume-low profit margin undertaking with important seasonal deadlines. The company operates over a dozen manufacturing plants located domestically and internationally. Hershey had been trailing the industry standards with their information technology system. They needed to upgrade their technological resources to provide a more reliable and competitive advantage. According to Rick Benz Hershey vice-president of information systems, in 1996, Hershey initiated a plan to modernize its hardware and software to upgrade its service capabilities. The project dubbed Enterprise 21, was designed and initiated to be implemented...
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...Hershey Foods has been telling concerned consumers and investors for over a decade that they would work to source their cocoa in a more responsible manner, yet nothing has happened. They have fallen behind competitors who are all making strides in this area. The “Still Time to Raise the Bar: The Real Corporate Social Responsibility Report for the Hershey Company” published in 2011 by Global Exchange, Green America, International Labor Rights Forum details Hershey’s extensive labor and sourcing issues. The four biggest issues are transparency, sourcing, green washing and certification. The report shows that much of the cocoa used by Hershey is from West Africa, an area overrun with forced labor, abusive child labor and over all poor working conditions. Currently Hershey’s doesn’t have a system to guarantee that their cocoa is not coming from these farms. This ties in to their transparency issue. Hershey does not identify their suppliers, making it impossible to ensure that the cocoa is not harvested in appalling conditions. To combat this issue, many organizations are calling on Hershey to adapt to Fair Trade standards set by an independent Third Party group. Finally, Hershey has donated generously to local charities around the company’s headquarters and to programs in West Africa. However, the concerned customers are calling on Hershey to change their whole policies instead of just writing a check to make people believe they a socially responsible company. This “real CSR...
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...HERSHEY FOODS CORPORATION: BITTER TIMES IN A SWEET PLACE Teaching Note Synopsis and Objectives The proposed sale of Hershey Foods Corporation (HFC) during the summer of 2002 captured headlines and imaginations. After all, Hershey was an American icon, and when the company’s largest shareholder, the Hershey Trust Company (HSY), asked HFC management to explore a sale, the story drew national and international attention. The company’s unusual governance structure put the Hershey Trust’s board in the difficult position of making both an economic and a governance decision. On the one hand, the board faced a challenging economic decision that centered on determining whether the solicited bids provided a fair premium for HFC shareholders. On the other hand, the governance decision required the board to balance its fiduciary responsibility against the original mandate of Milton Hershey to support the Hershey School in perpetuity. The fiduciary responsibility is relatively simple compared with satisfying a broad array of constituents, including the Hershey community, HFC employees, and Pennsylvania’s attorney general. In addition to this teaching note, we provide a variety of teaching supplements to support a discussion of the complex issues presented by the case: • Video footage of the Hershey community and key players in the case • Excel spreadsheets for key case exhibits • Excel spreadsheets for key teaching-note exhibits • Projection-ready...
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...find out too late that they feel a conflict between their own values and their employer’s values. Every person has certain ‘Benchmark Goals’ that dictate what is important to them in life (Pace, 6). Some people value family, money, and some value having a career in a certain field. Employees in positions where there are conflicting values can be unhappy in their position, and it can carry over into their personal life. When values align, it can give an employee a sense of purpose and connection with their position and coworkers. Sometimes though, if the values do not match up, it can cause internal conflict for the employee, or even conflict between employees. There are two main ways that an employee can have conflicts with the values, between them and their supervisors or coworkers, and between them and their company. Someone who has very strong values centered on faith will struggle with a company who requires weekend work which might cause them to miss a weekly service. Katherine Dean reminisces about a position she once held where her supervisor pushed them too hard, because he overly valued sales and financial gain, even above family time and a personal life. She felt that his drive towards profit caused competition between employees instead of a positive environment (Dean, 2011) When a supervisor is pushing their employees so hard for profits and time at the office, an employee who is more geared towards family will feel conflict. The employees felt that they were...
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...Role of Conflict in Effective Group Communication Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict. Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas. Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level...
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...direction in managing our vast accounting department. Five Stages of Group Development: As new employees are on-boarded, it is important understand the psychology of group formation. The development of groups will typically follow a five stage process. The five stages are: forming, storming, norming, performing, and adjourning. Communication is essential throughout the group forming, as it will help the group move onto the next stage. The first stage, forming, is the initial orientation of a team. The members will work to grow to know each other as well as the mission and goals of the team. It is important to communicate to the team their roles and responsibilities to reduce potential conflict. Conflict is the basis of the next stage, the storming stage. The conflict arises as the members of the group assert their positioning within the group. Group leaders will emerge and their compatibility with the others in the team is vital to their continued formation. As the leader takes control of the group, the group enters the third stage of norming. In this stage, the group resolves the...
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...We define conflict as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Every individual is unique and that very uniqueness will lead to conflicts in our relationship. You are in the middle of a conflict and resolution seems imminent, however, each time you approach the summit, the process stalls or goes into reverse. Why is this so? There are several factors that can delay or hinder the resolution process. The first one is Negative body language. A 'closed' posture (arms strapped across the chest), shaking one's leg, shaking one's head, tapping the floor with one's foot, sighing and grunting are all negative and do not help the process. Some men will apologise prematurely to get the woman 'to shut up' because 'I can't take the whole heap a argument'. This ploy may also be due to impatience. Some women will feign agreement while harbouring resentment and when the man thinks the hatchet is buried, the next conflict reveals that it was not buried deep enough. There may be times when there is a need to walk away from the conflict to prevent its escalation and to gather one's thoughts, but the decision to walk away must be thought out carefully as it could become a hindrance. On the flip side, persons may remain at the scene, but stew in silence. Besides that, Constant interruptions also can hinder conflicts resolution. If persons are serious about resolving conflicts, then there must be a concerted effort to allow the other...
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...reflect on your previous experiences, successful and less so, at effectively voicing and acting on your values in the workplace. 2. To discover which conditions and problem definitions empower you to effectively voice your values, and which tend to inhibit that action. Instructions: Part I Recall a time in your work experience when your values1 conflicted with what you were expected to do in a particular, non-trivial management decision, and you spoke up and acted to resolve the conflict. Consider the following 4 questions and write down your thoughts and brief responses: o What did you do, and what was the impact? o What motivated you to speak up and act? o How satisfied are you? How would you like to have responded? (This question is not about rejecting or defending past actions but rather about imagining your Ideal Scenario.) o What would have made it easier for you to speak/act? Things within your own control Things within the control of others 1 In this exercise, a “values conflict” refers to a disagreement that has an ethical dimension to it. That is, I might disagree with your idea about the most efficient process flow design for an assembly line, but there is usually not an ethical component to that decision. However, if one design reflected a commitment to worker safety or environmental concerns and the other didn’t, for example, even this disagreement might be appropriate here. This material is part...
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...1. Identify the Ethical Issue in the case? Ethical issues typically arise because of conflicts among individuals' personal they work, and those of the society in which they live.The business environment presents many ethical conflicts. A company's efforts to attain its organizational objectives may collide with its employees' endeavors to achieve their own personal objectives. 2. Assume you are Carla. Discuss your options and what the consequences of each option might be? Yes, because even though I have a case too, I can easily handle the situation because I’m the first one who accuse him and his case is better than my case. 3. Assumeyou areJack.Discussyour options? No, because my case is better than Carla’s case. 4. Discuss any additional information you feel you need before making your decision? Because ethical issues often emerge from conflict, it is useful to examine the causes of ethical conflict. Business managers and employees often experience some tension between their own ethical beliefs and their obligations to the organizations in which they work. Callado, Ma. Kathleene M. BSBA-MA4 1. Identify the Ethical Issue in the case? Ethical issues typically arise because of conflicts among individuals' personal they work,. Similarly, consumers' desire for safe and quality products may conflict with manufacturers' desire to earn adequate profits. A manager's wish to hire specific employees that he or she likes may be at odds,with the organization's...
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...Interpersonal Conflict in Spanglish Dolores Franquiz COM200 Instructor: Katherine Tracy September 30, 2013 The film Spanglish portrays many different interpersonal conflicts among the characters. Interpersonal conflicts is between two or more people it can be personal, an angry disagreement. Conflict can involve emotions and feelings and in the film Spanglish both of these where discussed. (Making Connections: Understanding Interpersonal Communication; Kathy Sole) The first conflict that is evident throughout the film was the language barrier and different cultural background. In the film one of the most noticeable conflicts occurs between Flor, the house keeper, and Deborah, the mother. The movie is constructed on the struggles of relationships, with others characters of the film and within themselves. Flor's personality and parenting methods conflict with Deborah's approach. This conflict resulted in a personal and cultural battle. The conflict between Deborah and Flor increases over time because Deborah is neurotic and her behavior is often irrational and it is upsetting to both the Clasky family and Flor. Flor speaks no English when she starts to work for the Clasky family as their housekeeper which presents a challenge and it is also another form of conflict. The Clasky’s have two children, George and Bernice, the famous chef and father John played portraed by Adam Sandler and, the alcoholic grandmother, Evelyn. During the summer the Clasky’s rent a summer...
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...influence academic achievement. This situation suggests that peer influence one's behavior. Rosanne, R, Joyce F. Benenson and Frank, L (2000) argues that peer relationships will become more intimate in adolescence, until the end of adolescence. While ( Berda , Vaux , and Schill (1984 ) , Burke and Weir (1978 ) , Boldero (1991 ) and Reisman (1990) Rosanne , R , Joyce F. Benenson and Frank , L. (2000 ) says that women are closer to compared with male peers . However a close relationship with peers also can sometimes cause conflict. What if suddenly your friend be cool, less talk, utter words that quite rude and seemed to avoid getting together with you. This situation may actually be causing a conflict with peers if not dealt with as possible. The question is what is the root cause of this situation? What factors are sometimes allows a good relationship suddenly became cool. Consequently, this study aimed to see whether this phenomenon also occurs in conflicts among their peers, as well known that each peer will complete at least one assignment in groups and requires a good interaction with a group of friends, it would to some extent will rise uneasy feeling of a member in the group. Therefore, this study wanted to see what factors cause...
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...Department 8101 analysis The conflict over power within a group can be handled in a constructive or destructive manner. When groups work through conflict in a constructive manner the outcomes can benefit opposing sides with the development of more creative solutions. When conflict is handled in a destructive manner, the interaction will be wrought with competition and there will be a failure to see the common goals. All groups will have conflicts to work through. It is the group’s ability to progress towards achieving their goals and not let interpersonal conflicts derail their success. The use of power by individuals in department 8101 and the destructive manner in which it was used greatly outweighed the opportunity for any possible positive outcomes. Denny was the person within the group that wielded the most power. He had, and used many different types of power. Denny had expert power. He had seventeen years seniority and was responsible for the changeovers in the department. Hank, the supervisor, relied heavily on Denny to make many of the decisions for the lines. Denny was able to see the inter-shift reports which allowed him to make the appropriate decisions to keep the shift running smoothly and productively. He “had been and continues to be a powerful force in the local labor union as well as a former plant committeeman” (Tubbs, 2001, p20). Denny used his interpersonal linkage power to help keep the group informed. Denny had connections that he used to...
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...Are modern-day cartoons getting degraded? Chapter 2: Literature review Nobody will deny the fact that modern-day cartoons make big influence on children all over the world. It is a grave issue which affects all the members of the society. Basically, this problem starts from parents, who don’t spend their free time with children and don’t pay attention on children’s growing stage. Parents should follow their children; a child needs to feel love of parents, their attention and presence. Amy and Cantor (2000) maintain that if parents do not attract attention to their children, later children will not very fun to love historically and began to beat, pinching other people, imitating the heroes in the cartoons. Parents, teachers, psychologists ask themselves whether it is dangerous for the emerging modern cartoons for child's psyche or not? What is the best choice for child: foreign or domestic cartoons? Is it necessary to let the kids watch cartoon, whether they are useful or not? Cartoons are loved by kids of all ages not by chance. On the one hand cartoons are bright, spectacular, and imaginative and on the other hand are simple, unobtrusive, and similar in their developmental, educational opportunities tale game, live human communication. Characters of animated films exhibit a variety how to interact with the outside world for child. They form the baby primary notions of good and evil, the standards of good and bad behavior. By comparing themselves with their...
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...1. Abdul and Shirley seem to have several conflicts occurring simultaneously. Identify as many of these individual conflicts as possible. Battle for power, equality, prestige, status 2. Are there any general statements you can make about the overall nature of the conflict between Abdul and Shirley? It appears Shirley is in a bid for power wanting with Abdul. She wants the recognition of being a project leader but doesn’t appear to be willing to put in the effort on this project. Abdul is trying to take the lead on it to prove to Shirley that despite her original strong opposition to hiring him he is competent to do the job. 3. What are the possible ways to deal with the conflict between Abdul and Shirley (not just the ones that you would recommend, but all the options)? Fire Shirley or Abdul, remove one from the project, remove both from the project and replace with another member, or place Abdul and Shirley on separate teams that have little to no interactions with each other. 4. Given the choices identified in item three, what is the best way for Abdul and Shirley to Deal with the conflict between them? I would offer to remove Shirley from the team for her lack of attention to the project and place her on another team or somewhere else within the company or let her resign her employment. 5. Given all the benefits of retrospection, what could or should have been done to avoid this conflict in the first place? Knowing that Shirley strongly opposed Abdul’s...
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