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Hersheys Swot

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Strengths: 1. Social and environmental responsibility (increase public image) * Established Milton Hersheys School for orphan boys * Donate entire personal fortune to Hersheys Trust Companyto administer the school (provide free education, and residential services including meals and health care to children in need * Involved in International Cocoa Initiative Foundation (eliminate child labor or forced labor in cocoa producing region) * Involved in World Cocoa Foundation which supports environmental projects (nonchemical pest management practices, encourage sustainability farming practices to support ecosystem) * Its plants use recycled water that later purified for various landscaping projects. * Recycled materials from their East Coast factories * Installed energy-efficient lighting in all plants and monitor greenhouse gas emissions.

2. Offers variety line of products and promotes health benefits * Offers a line of natural and organic chocolates under Dagoba brand * Promotes health benefits of flavones in dark chocolate products * Other snack products (Snacksters, Reese’s Granola bars, Mauna Loa Macademia nuts)

3. Selling products depending on consumers’ comments, ideas, and needs * Encourage customers to personalize messages and gifts via its interactive homepage * Direct research on consumer preferences and process innovation supported via Hersheys Centre of health and Nutrition (developed products to support both weight management and heart health due to increased consumer preferences) * Promotes seasonal sales such as Halloween and Valentine’s Day that accounted 10% of annual sales

4. Hersheys facility was designed to include housing, parks, and school for employees * To motivate their employees

5. They are open to comments and sharing information people need to know about the

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