Introduction
Luecke (2004, p.9) writes that communication is an essential function of enterprise whether written or oral; it is the conduit through which a enterprise speaks to its customer. It is a mechanism for influencing employees and directing the work they do and also it is a means through which employees provide information and feedback that management need to make sound decision. An organization that is clear, consistent and effective in its communication with the customers, employees, shareholders, creditors, and the community is in a good position to established trust and to elicit their collaboration.
Every business organization reputation and credibility need to grow up to get more customers. Professionalism contributes a lot in business especially in long term relationship between and customers and employees. Business communication encompasses not only commutating with external contacts but also with employees within the organization. This helps the business to be well organized, aid every matter whether it is a problem, an inquiry or a sales letter will be attended properly and promptly. Generally, the word communication has reflected information and ideas through words to the people. However, verbal communication is just one of a type of communication. There are different methods of communication depending upon needs and demand of an organization. The following are some different methods of communication that are commonly used within the workplace.
· Verbal communication
· Written communication
· Non-Verbal communication
Verbal communication Verbal communication is the oldest way of business communication; it is generally speaking which can be done one-on-one, in a group setting, over the phone etc. Verbal communication is a personal means of communication and should be utilized more than just emails or phone calls when possible. Verbal