to: Sydney, Australia

2000

UPS ANNUAL REPORT 2012

from: Guadalajara, Mexico

44150 to: Halifax, Canada

B3H 0A2

from: Louisville, USA

40215

QUICK QUI QU K UICK FACTS FACTS AC S
1907
YEAR FOUNDED

FINANCIAL HIGHLIGHTS
2012 Revenue Operating expenses Net income Adjusted net income
1

2011

2010

$54,127 $53,105 $49,545 52,784 807 4,389 0.83 47,025 3,804 4,311 3.84 4.35 2.08 34,701 11,095 7,108 2,005 4,275 43,904 3,338 3,495 3.33 3.48 1.88 33,597 10,491 8,047 1,389 4,081

Diluted earnings per share

8.8
MILLION
CUSTOMERS

399, 000 UPS
EMPLOYEES

Adjusted diluted earnings per share1 4.53 Dividends declared per share Assets Long-term debt Shareowners’ equity Capital expenditures Cash and marketable securities
(in millions except for per-share amounts)

2.28 38,863 11,089 4,733 2,153 7,924

2.5 MILLION

MY CHOICE ®

MEMBERS

101, 000
VEHICLES IN
DELIVERY FLEET

32.1 MILLION
DAILY ONLINE
TRACKING REQUESTS
RETAIL ACCESS POINTS

4. 1

BILLION

KEY METRICS
2012 Return on assets (adj.)
1

2012 DELIVERY VOLUME

2011
12.6% 11.1% 55.1% 50.2% 24.2% 21.8% 2.8%

2010
10.7% 10.2% 44.0% 42.4% 21.2% 20.4% 2.6%

12.0% 2.2% 56.9% 13.6% 24.6% 6.5% 3.1%

Return on assets (GAAP) Return on equity (adj.)1 Return on equity (GAAP)

1,931
DAILY FLIGHT

Return on invested capital (adj.)1 Return on invested capital (GAAP) Dividend yield

SEGMENTS

2,868 70,900
WORLDWIDE

OPERATING

FACILITIES

2,688
ALTERNATIVE

FREE CASH FLOW
2012 Net cash from operations Capital expenditures Proceeds from disposals of PP&E Net change in finance receivables Other investing activities Free cash flow
(in millions of dollars)
1

2011
$7,073

2010
$3,835

VEHICLES

$7,216 (2,153) 95 101 94 $5,353

(2,005) (1,389) 27 184 (257) 304 108 230

$5,022 $3,088

See reconciliation of Non-GAAP financial