...Hilton Case Executive Summary As the most recognized brand name in the lodging industry, Hilton is a diversified cooperation for its strong presence in all segments of hotels, casinos and vacation ownership. In terms of organizational strategy, Hilton Hotels Corporation relies on its scale, gaining members through its loyalty program and continuously expanding its hotel network. Beginning with acquisition of Promus Hotel Corporation, It now owns, manages, or franchises a portfolio of brands which includes Waldorf-Astoria Collection, Conrad International, Hilton Hotels, etc. With the focus of Customer Really Matter strategy, Hilton Hotel Corporation has invested much in CRM since 2002 aiming to build a broad customer base and the premier global hospitality business. Hilton Hotels Corporation considers customer as the most important component of their business, so they developed objectives to build a close long-term relationship with their customers. To provide consistent and outstanding service to its customers, the CRM initiative was primarily focus on its four categories of Best Guests: members of Hilton Honor program, 4+, Fast Rez members and local VIPs. Hilton achieves this tight relationship through recognition, personalization, service recovery, and customer analysis. Refer to the endnotes ix and x, the net revenue per call is a measure of efficiency of call center and that the conversion ratio measures how many calls were “closed” turning callers into bookers...
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...Table of contents 1.0 Executive Summary 3 2.0 Introduction 3 3.0 Discussion 3 3.1 Strategic leadership 4 3.2 Transformational leadership 4 3.3 Transactional leadership 5 4.0 Issues 5 4.0.1 Corporate vision and mission 5 4.0.2 Cultural diversity 6 4.0.3 Nurturing and delegation 6 4.0.4 Teamwork 6 5.0 Impacts 7 5.0.1 Unity of working teams 7 5.0.2 Setting organizational tone, strategy and right culture 8 5.0.3 Improved individual employee personal performance 8 6. 0 Conclusion 9 REFERENCES..................................................................................................... 10 1.0 Executive summary The hospitality industry has had great evolution over ages especially so in the aspect of leadership and management. It is one of the most dynamic industries across the globe in the modern day context with so much differentiation of products and embracing varying leadership styles in order to cope with the ever-increasing pressure in competition. It is in this understanding that this paper intends to critically analyze the leadership style upheld by the Hilton global hotel with special attention to the leadership of the serving CEO, Christopher J Nassetta. 2.0 Introduction Leadership is the art of imparting influence to people and making them willingly cooperate towards realizing an organizations purpose. In our analysis, Christopher, the CEO to Hilton Hotels exhibits great aspects of a leader and practices a range of leadership styles....
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...MANAGEMENT INFORMATION SYSTEM ANALYSIS ON THE PAST AND THE FUTURE OF HILTON HOTELS Spring Semester, 2015 1. EXECUTIVE SUMMARY In this report we analyze Analysis on the past and the future of Hilton Hotels. The first part of the report concentrated on the literature review about Hilton Hotels’s background, followed by analysis of the past and the future of Hilton Hotels in the second part. In order to create linkages, we chose the core related their strategy in Hilton Hotels like OnQ and Customers Really Matter (CRM). 2. LITERATURE REVIEW Hilton was the most internationally recognizable name in the lodging industry, in large part due to the role that the Hilton family had played throughout its history. The company went public under the name Hilton Hotels Corporation in 1946, with a portfolio of 15 properties in 11 states. A strong commitment to economies of scale was made in 2000 with the acquisition of Promus Hotel Corporation, a transaction that pushed Hilton close to the 1,700 properties mark. Promus Corporation originally incorporated as Holiday Inns of America in 1954, focus on franchising and managing brands after selling its Holiday Inn division in 1990. In 2005 Hilton Hotels bought back Hilton International, bringing about 400 Hilton properties into the fold. Organic growth also continued, and in September 2006 Hilton announce the opening of the 1,000th hotel in North America since the acquisition of Promus. Poised to break the 3,000 properties mark, with a presence...
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...edu/eRoom/mktg/777c Class Schedule: Monday and Wednesday 9:00am – 10:20am 10:30am – 12:00 noon Introduction This course views marketing as both a general management responsibility and an orientation of an organization. Relatively less attention will be given to the specific activities of the marketing department, sales group, or advertising function in implementing strategic decisions. We will take the viewpoint of the general manager and the senior marketing executive to address the issues of: ➢ Formulating segmentation and focus strategies ➢ Understanding, attracting and keeping valuable customers ➢ Positioning the business to achieve an advantage over competitors ➢ Identifying and exploiting growth opportunities ➢ Allocating resources across businesses and segments ➢ Managing the channels for gaining access to the served markets, and ➢ Aligning the organization to changing market requirements. The course will use a mix of cases, lecture/discussion, outside speakers, and group projects. This material will be integrated throughout the course with four over-riding themes. First, that successful market strategies deliver superior customer value; second, that successful implementation of these strategies requires a high level of market orientation – a market-driven firm has superior skills in understanding, attracting, and keeping customers; third, that the internet...
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...1 1. | Controlling involves the coordination of daily business functions within an organization. True False | 2. | Measuring the performance of managers and subunits is not an objective of managerial accounting. True False | 3. | Middle-level managers would likely be considered internal users of accounting information rather than external users. True False | 4. | A controller is normally involved with preparing financial statements. True False | 5. | The upper limit on the production of goods and services if everything works perfectly is known as practical capacity. True False | 6. | Which of the following statements about managerial accountants is false? A. | Managerial accountants more and more are considered "business partners." | B. | Managerial accountants often are part of cross-functional teams. | C. | An increasing number of organizations are segregating managerial accountants in separate managerial-accounting departments. | D. | In a number of companies, managerial accountants make significant business decisions and resolve operating problems. | E. | The role of managerial accountants has changed considerably over the past decade. | | 7. | The day-to-day work of management teams will typically comprise all of the following activities except: A. | decision making. | B. | planning. | C. | cost minimizing. | D. | directing operational activities. | E. | controlling...
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...Financial Analyst Report Furman Glass Prof. Arlene Goodman ACCT614-1302A-06 Colorado Technical University April 15, 2013 Abstract Financial Analyst Report The associates of a corporation’s board of directors and executive management team are liable for establishing the policy, procedures and are eventually accountable to stockholders for the financial well-being of the corporation. Too successfully conduct their responsibilities, panel associates must have appropriate data in the structure of financial statements or narrates that afford a complete summary of the corporation’s financial position. The fundamental material associates of a board of directors and executive management team members require to make a comprehensive decision on the operating future and standing of the Corporation are located in four essential financial statements. These statements are the balance sheet, income statement, cash flow statement and the statement of shareholders’ equity. Annual accounts of all must be encompassed in the corporation’s yearly statement (Gillett, (n.d.)). Provisional reports of the financial statements are likewise beneficial to a board of directors and executive management team and they are produced typically on a quarterly agenda. Obviously, the board associates will utilize these various statements and other financial accounts to reach a comprehensive decision. Nonetheless, the four essential financial reports afford the summarizing material essential...
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... Selected 2014 property openings include (from top to bottom, and left to right): Hampton by Hilton Istanbul Kayasehir; DoubleTree by Hilton Hotel and Residences Dubai – Al Barsha; Embassy Suites by Hilton Santo Domingo; Homewood Suites by Hilton New York Midtown Manhattan Times Square – South, NY; Hokulani Waikiki by Hilton Grand Vacations Club; Diplomat Resort & Spa Hollywood, Curio Collection by Hilton; Hilton Garden Inn Astana; Waldorf Astoria Amsterdam; Home2 Suites by Hilton Sioux Falls/Sanford Medical Center, SD; Conrad London St. James; Hilton Al Hamra Beach & Golf Resort. Cover photo: theWit – A DoubleTree by Hilton AT-A-GLANCE As the world’s largest and fastest-growing global hospitality company, Hilton Worldwide builds on a century of excellence as the strength of our brands and the power of our innovation continue to drive guest satisfaction, increase loyalty and support one of the foremost unit growth stories in the industry. We strive to spread the light and warmth of hospitality that keeps guests, team members, owners and stockholders returning for more. UP 7.1% (1) 1 Ranked Margin growth – Adjusted EBITDA margin increase 190BPS to 36.8% (2) Net unit growth System size, pipeline & rooms under construction 715,000 Rooms UP 6% or 36,000 ROOMS (3) $2,000 (4) # UP 13.5% $2,500 Award-winning brands Hilton HHonors members Bottom line – Adjusted EBITDA DOLLARS IN MILLIONS 12 44 Million ...
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...Executive Summary The objective of this report is to determine the current and future maintenance requirements of the valet department of The Four Seasons Sydney hotel. Under the authorisation of Four Seasons’ General Manager, Mr. Vincent Hoogewijs, this report was carried out on the 2nd of July 2012. The process of conducting the report involved designing a FCA form using academic and industry literature as guidance to match the functions of the chosen area of the property. The FCA form found the valet department is in ‘1-excellent condition’ although some aspects of valet housekeeping (mechanical and structural) were ranked lower at ‘2- minor damage/cosmetic’. Recommendations have been provided for both facility/engineering and general management to assist respectively in taking corrective measure to minimise and where possible eliminate the present issues that require maintenance. Table of Contents Letter of Transmittal............................................................................................................ 2 Executive Summary............................................................................................................ 3 Table of Contents................................................................................................................ 4 1.0. Introduction of Facilities Case.................................................................................. 1.1. Facilities Overview 1.2. Current Operations...
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...A.1 Horizontal, Vertical, Trend and Ratio Analysis Executive Summary The financial assessments of Competition Bikes, Inc. (CB) are based upon the income statements and balance sheets from Calendar Years 6, 7 and 8 to gauge the operation efficiencies of the company. In general, the analysis shows that, between Year 6 and 7, Competition Bikes, Inc. had a large growth in new earnings that was not capitalized in Year 8. The Net Earnings has moved from a positive 313.4% down to a -81.6% loss. This will be evaluated in detail below. A.1.a. Horizontal Analysis Results Horizontal Analysis is the comparative analysis of each line item across the timeframes of the company and is calculated in dollars and percentages. The analysis will look at how the accounts have changed from one year to the next. The formulas used are: Dollar change = This Year’s Balance – Last Year’s Balance Percent change = Dollar Change . Last year’s Balance The horizontal analysis will provide an analysis of the financial performance of Competition Bikes, Inc. and provides an overview of potential trends of the company (Ashfaq, n.d.). The horizontal analysis between Years 7 and 8 further shows that total revenues decreased by 15.0% and total expenses decreased by 69.1%. As result of this, Earnings Before Income Taxes (EBIT) also decreased 313.4% and net earnings reduced by 81.6%. INCOME STATEMENT The horizontal analysis is based on the income statement for Years...
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...A COMPREHENSIVE ANALYSIS OF HYATT HOTELS CORPORATION AND HOW IT RELATES TO COMPETITION WITHIN THE HOTEL INDUSTRY Table of Contents EXECUTIVE SUMMARY 1 EXTERNAL ENVIRONMENT ANALYSIS 3 General Environment 3 Demographic Segment 3 Technology Segment 7 Economic Segment 11 Political / Legal Segment 14 Socio-cultural Segment 16 Nature Segment 18 Global Segment 19 Industry Environment 21 Intensity of rivalry 21 Supplier power 22 Buyer Power 22 Threat of substitutes 22 Threat of new entrants 23 Competitor Environment 23 Introduction 24 Future objective 25 Current strategy 26 Capability 28 Assumption 30 Driving Forces 31 Economic growth 31 Globalization 31 Technology 32 Room Service Remodeling 33 Go green 33 Key Success Factors 34 Multiskilled and flexible workforce 34 Franchising 34 Quickly adopt new technology 35 Strategic Group Map 35 INTERNAL ENVIRONMENT ANALYSIS 39 Resources 39 Tangible resources 39 Intangible resources 41 Capabilities 44 Core Competencies 45 Brand Development: 45 Golden Passport Membership 47 Making Meeting Easy 47 Distinctive Competencies / Four Criteria Test 48 Supply Chain 50 Inbound Logistics 50 Operations 52 Outbound Logistics 54 Marketing and Sales 56 After-Sales Service 58 Weighted Competitive Strength Assessment 59 Financial Report 63 Profitability Ratios 64 Liquidity Ratios 67 Leverage ratios 69 Efficiency Ratios 71 Revenue Per Available...
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...The reflection of my experiences of The Everest group simulation z3238040 Seung Kon Back ● The Executive Summary The team 1 was organised to perform two Everest simulations and its members were Seungkon, Florence, Yajia, Michael, Manas and Rebecca. This report is a record of experiences during the simulations and also aims to describe the team’s experiences and critically analyse the results and communication structures. It was found that the main factor of the team’s failure is attributable to poor performance of a physician and there were some communicative conflicts. A disappointing performance is linked with the concepts of cognitive dissonance, task cohesiveness and social loafing. It also was confirmed that the problem of communication is associated with several factors such as the linguistic barrier, stereotyping, different decision-making styles, the internet-network communication and different cultures. Table of Contents ● The executive summary p2 ● Introduction p4 ● Everest team experience p4-6 ● Analysis of team’s result p7-9 ● Analysis of team’s communication structures and experiencep9-11 ● Conclusion p12 ● Bibliographyp13-14 ● Appendicesp15-19 ● Introduction The members of team 1 (Seungkon, Florence, Yajia, Michael, Manas and Rebecca) were supposed to do Everest simulation at week 5 and 8. Before the first simulation, as I had not had any experiences with other members and also I had no experiences regarding Everest simulation, there was a lack of knowledge...
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...Page 2 of 20 EXECUTIVE SUMMARY This paper begins with an exploratory view of what budget is all about. In principal, the budget has been useful in providing a list of financial explanatory information for the top management in organisations to plan and control the organisation’s actual performance against the prediction. In general, budgeting process appears to be a favourite in blueprinting the business operations. In the course of converting objectives and goals into useful data for the top management, justifications on both advantages and disadvantages are made, in evaluating how effective a budget can play its role in achieving greater financial accuracy in practice. Just like other business operations, the involvement of adequate human resource is vital particularly in a budgeting process which often needs to consolidate useful ideas and information from the relevant employees. Understanding the barriers in the human resource involvement, communication is seen as a great tool to shape the correct perception of the individual roles which attempts to align the personal interests to the organisation’s visions and objectives. The formulation and implementation of budgets, namely the imposed and participatory approach, adopts totally different communication flow. The prior approach is traditionally authoritative while the latter is contemporarily democratic. The paper concludes that an excellent budget aligns with the popular acceptance, that it is a very important process...
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...Business Strategy Casey Hilton Leading a Business in China Liberty University LDR 520 Dr. Adkins December 6, 2012 An Integration Strategy for Business in China Cross cultural differences is identified as the greatest challenge in doing business, ranking first in the world market when considering: “law, price competition, language, and delivery,” Boontanapibul (2010). An entrance strategy within China will be planned considering its cultural differences and how its difference in market might affect its potential employees. Also to be considered is how to prepare for these differences and if the best practice would be to hire locally or expatriate. As practices of management vary across countries the desire and ability to become and remain successful involve companies to always consider the differences and affects that come with each culture (Boontanapibul, 2010). Hiring Expats vs. China local talent When deciding how to enter the China market one must first decide its best practice for hiring. The options to be considered are hiring locally and expatriate. There could be issues in obtaining expat employees as the hardest issue for expatriate’s success in China is the time required to adjusting within its foreign country making hiring locally most feasible. Finances could be another reason why hiring locally would be in the greatest interest of the company. Selmer explains that the expense of the assignments for several expats could exceed the budgets as risk...
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