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A BRIEF HISTORY OF MANAGEMENT
“Those who cannot learn from history are doomed to repeat it.” —George Santayana The World of Work: Tony considers his style

O

n the way home from the restaurant—soon to be his restaurant, Tony thought—the news of his

Whenever she visited the restaurant, she and Jerry would always end up huddled in one of the corner booths over her laptop screen or a spreadsheet printout discussing numbers—food costs, labor costs, and the figures for the latest marketing campaign to increase sales. Dawn always ended her visit by walking around and checking in with everyone to make sure they were doing okay. Since Jerry ran such a good crew, there were never any problems, but Tony wondered what Dawn’s reaction would have been if she had found any. Jerry’s style always seemed to Tony to be more about the people than the numbers. He obviously hit

promotion finally started to sink in. Jerry’s promotion to regional manager didn’t give either of them a lot of time to manage the transition, so the day had been filled with a lot of information—forms, rules, regulations, guidelines, and plenty of tips and tricks from Jerry on how to cope with the unexpected. In the peace and quiet of his apartment, Tony started thinking back to his earlier days at the Taco Barn and to the many lessons he had learned from both Jerry and Dawn. They were very different in their approach to their jobs. Dawn was all about the numbers.

26

LEARNING

objectives
CH A P T ER

After studying this chapter, you will be able to:

1

Explain the role of the Industrial Revolution in the development of managerial thought and identify the captains of industry and their role in management’s evolution. Define scientific management, and outline the role Frederick W. Taylor played in its development. Identify and explain the human relations movement. Explain the systems

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