Thank you for contacting me about your flight from Cheyenne to San Francisco with Horatio. Your bird sounds very talented and impressive.

As policy states, the only animals allowed to fly in the cabin area are certified service animals with proper documentation. This is for the safety of all passengers in case of an emergency, we cannot risk having untrained animals getting loose. We cannot take full responsibility for the exposer to music Horatio experienced. This was an act done by one employee, who was not breaking any rules. When you bought your ticket, you agreed to our policies, which includes “we reserve the right to move all animals without official documentation as a service animal to the pet area of the plane, away from human passengers”