...The Healthcare Service Delivery Sector: Health Care Professionals and Hospitals Industry Sector Situationer Baylon Bernardo Dimalaluan Esguerra Hospital Service Industry O Hospital service is a term that refers to medical and surgical services and the supporting laboratories, equipment and personnel that make up the medical and surgical mission of a hospital or hospital system. Hospital Service Industry O Hospitals are institutions comprising basic services and personnel usually departments of medicine and surgery that administer clinical and other services for specific diseases and conditions, as well as emergency services. Hospital Service Industry O Hospital services cover a range of medical offerings from basic health care necessities or training and research for major medical school centers to services designed by an industry-owned network of such institutions as health maintenance organizations (HMOs). The mix of services that a hospital may offer depends almost entirely upon its basic missions or objectives. Number of companies/industry members Types and Distribution Hospitals in the Philippines, Sept. 30, 2011 (PHA Members) based on the Philippine Hospital Association Philippines Level 1 Level 2 Level 3 Level 4 Total Government 352 276 41 51 720 Private 423 432 191 74 1120 1840 Hospital Category O Level 1- Primary Hospital - equipped with services capabilities needed to support licensed physician rendering services in Medicine, Pediatrics...
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...HEALTHCARE AND HOSPITAL INDUSTRY Healthcare industry is a wide and intensive form of services which are related to well being of human beings. Health care is the social sector and it is provided at State level with the help of Central Government. Health care industry covers hospitals, health insurances, medical software, health equipments and pharmacy in it. Right from the time of Ramayana and Mahabharata, health care was there but with time, Health care sector has changed substantially. With improvement in Medical Science and technology it has gone through considerable change and improved a lot. The major inputs of health care industries are as listed below: I. Hospitals II Medical insurance III. Medical software IV. Health equipments Health care service is the combination of tangible and intangible aspect with the intangible aspect dominating the intangible aspect. In fact it can be said to be completely intangible, in that, the services (consultancy) offered by the doctor are completely intangible. The tangible things could include the bed, the décor, etc. Efforts made by hospitals to tangiblize the service offering would be discussed in details in the unique characteristics part of the report. Different types of health care services available in India Hospitals Pathology Clinics Blood Banks Meditation Centres Emergency services like Ambulances, etc. Online Medical Services Telemedicine Naturopathy Yoga Centres Fitness Centres ...
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...2009 INDUSTRY ANALYSIS ON APOLLO HOSPITAL AN ASSIGNMENT ON CORPORATE STRATEGY SUBMITTED BY--- GROUP 2. G-02 SUDEEP SHAURYA SHORABH BHATTACAHRJEE GAGANDEEP SINGH VINAY KUMAR BHARDWAJ VIJAYVARGIA RAJOJYOTI BANIK SUBMITTED TO --- Prf. RAJESH VERMA 12/8/2009 Industry analysis of Apollo hospital Health care Industry in India In India, the Healthcare system is split into a public sector, a private sector and a wide network of informal healthcare providers operating together in a large and unregulated network. This irregularity has caused wide disparities in access, especially in regional and rural distribution of healthcare infrastructure. Currently, the Indian healthcare sector is valued at Rs.1, 360 (US $34) billion roughly 6 per cent of GDP. The healthcare business is projected to grow to over Rs.1, 600 (US $40) billion or 8.5 per cent of GDP by 2012, according to Price Waterhouse Coopers (PwC) report, 'Healthcare in India: Emerging market report 2007'. The Hospital Industry Some Facts • India‟s healthcare industry is currently worth Rs 73,000 crore which is roughly 4 percent of the GDP. The industry is expected to grow at the rate of 13 percent for the next six years which amounts to an addition of Rs 9,000 crores each year. • • • • • The national average of proportion of households in the middle and higher middle income group has The population to bed ratio in India is 1 bed per 1000, in relation to the WHO norm of 1 bed per 300. In India, there exists space for...
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...Versus Supply: Home Health Care Services It is not a secret the health care industry in the United States is highly competitive, that demand for medical services and products grows faster every year, and that supply in certain areas is shortening. The demand for health care products and services is the result of the society’s desire of living longer and maintaining a better health status. In the present, patients are very interested in learn about the new alternatives the market offers to improve their wellbeing and suppliers are more alert of the population’s wants and needs. Additionally, the multiple advances in technology have created a whole new scenario for delivering health care increasing the demand and supply of technologic advanced goods (products and services). Population’s requirements for better services in terms of quality and effectiveness are also crucial determinants of the trends in the demand and supply of certain health care goods. A service that has become highly demanded not only for the reasons aforementioned but also because the increasing of the aging population and the government needs of cutting health care expenditures, is the home health care. As its name indicates it is an array of services that patients receive in their home as part of an illness, chronic condition or injury treatment. Services include -but not limited to- medical care such as physical and occupational therapy, nursing care, pharmaceutical services (medication/infusion therapy...
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...Marketing Plan For Al Salama Hospital, Alexandria Supervised by : Dr. Hesham Dinana BY: Dr. Menat-Allah Osman Zanaty Dr. Cherine A.Fatah Ibrahim Dr. Ahmed Ayed Atwa Table of Contents 1. Table of contents ................2 2. Introduction ................3 3. Aim Of Work ................3 4. Vision and Mission ................4 5. Publics 4 6. Exchange Models................................................................................................................5 7. Image..................................................................................................................................6 8. Marketing Environment 8 9. Porter’s Five Models 10 10. SWOT Analysis 13 11. Segmentation, Targeting & Positioning 14 12. Market Research 15 13. Internal Data Analysis 23 14. Service Strategy ................28 15. Growth strategy................................................................................................................31 16. Special Thanks.................................................................................................................34 Al Salama Hospital Al Salama Hospital is one of the largest business units of Andalusia group of medical services. Al Salama has been founded in the year 2004 in Alexandria and since then it has been representing a breakthrough in the medical field by adapting a unique combination between the medical...
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...Apollo hospitals Strategic analysis of corporate social responsibility practices Bhupesh Manoharan (0086/49) DESIGNING CORPORATE CITIZENSHIP INITIATIVES ASSIGNMENT 2 Industry overview – Health care Industry in India In India, the health care industry is split into public sector, private sector and a wide network of informal healthcare providers operating together in a large and unregulated network. This irregularity has caused wide disparities in access, especially in the regional and rural distribution of healthcare infrastructure. The Indian healthcare industry was valued at US$ 79 billion in 2012, and is expected to reach US $160 billion by 2017. The Indian healthcare sector is expected to grow at about 15 percent year-on-year, on account of factors such as rapid growth in infrastructure development, creation of demand for higher levels of healthcare and rising awareness of end users. The growth of the Indian healthcare sector is further driven by the 300 million strong middle class with significant disposable income, which is likely to demand superior healthcare services. According to the World Health Organization rankings, India’s healthcare system ranks 112th in the world .The quality of Indian healthcare are varied. In major urban areas, healthcare is of adequate quality, approaching and occasionally meeting Western standards. However, access to quality medical care is limited or unavailable in most rural areas. Rural India contains over 68% of India's total population...
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...Marketing Plan for Cintas and the Healthcare Industry Introduction The purpose of this paper is to describe the business of laundry and the rental uniform plan for the healthcare industry through Cintas Corporation. Product life cycle in the case of Cintas is slightly different. There is not a new product when we are speaking of laundry and the rental uniform. Cintas has been providing this service for a number of years when Doc Farmer started the business known as Acme towels. A product life cycle "describes the stages a really new product idea goes through from beginning to end so for Cintas its finding new customer’s to service that they have not focused on in the past. The product life cycle is divided into four major stages: (1) market introduction, (2) market growth, (3) market maturity, and (4) sales decline. The product life cycle is concerned with new types (or categories) of products in the market, not just what happens to an individual brand." (Perreault, McCarthy, 2010). Market Introduction The 4 P's are used in the introduction stage. The product, laundry service to hospitals, surgical centers and health care providers, is being introduced. During this time branding and quality is established; Cintas has their brand and quality out in the uniform rental market, but they will need to show they can provide a sanitary environment when they also launder for meat processing plants, utility workers, trash companies and pet food producers. Cintas will need...
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...climate in the hospitals and its impact On patient satisfactionObjectivesCombining medical technology and the human touch, the health care industry administers care around the clock, responding to the needs of millions of people—from newborns to the critically ill. Industry organization. About 580,000 establishments make up the health care industry; they vary greatly in terms of size, staffing patterns, and organizational structures. Nearly 77 percent of health care establishments are offices of physicians, dentists, or other health practitioners. Although hospitals constitute only 1 percent of all health care establishments, they employ 35 percent of all workers. The health care industry includes establishments...
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...the key forces which is likely to affect healthcare industry at the level of the macro-environment. Malaysia has been seen as one of the best destination for medical tourism for its modern private healthcare facilities as well as highly efficient medical professionals (Arshad, Velasamy and Wong, 2014). According to Matta president Hamzah Rahmat, the weakening Ringgit Malaysia is perceived to have benefited the medical tourism industry however the unstable political situation such as rallies, protest and violence had kept the tourist away (FMT, 2015). Despite the unfavourable political situation, healthcare industry is still expected to grow at a double-digit rate (The Edge, 2015). Based on HLIB research on healthcare sector, one the catalysts for the sector is that the community has higher educational level and awareness toward personal health which in turn increase the demand of healthcare services (The Edge, 2015). Besides, technology advancements are also transforming the healthcare industry vastly for the past decades. Technology has improved information gathering, research, treatments and communications between doctors and patients (MOH, 2015). As such, it give medical providers a fresh, effective and efficient way to practice medicine. Threat of New Entrance It is not easy to enter into the private healthcare industry in Malaysia as the industry is highly regulated by the Private Healthcare Facilities and Services Act 1998 (Nik Rosnah, 2011). According to Datuk...
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...diagnosis. Principal organizational modifications in health care comprise of a move from dependence on hospital-based care to sophisticated health care being offered on outpatient basis and in various nursing homes (Perks et al, 2006). This has changed the healthcare industry significantly. In the past 50 years, U.S has moved from the expansion of the cardiac pacemaker to open heart surgery and heart transplant. U.S has gone from vaccines for polio and mumps, the worldwide extermination of small pox to combating a new pandemic HIV/AIDS. Furthermore, advancements in technology, particularly in computers, have led to main impact on current healthcare sector. More exactly, it has had insightful outcome on contemporary day medicine. It has transformed nearly every aspect of the medical arena, from tools used to the medicines approved to the operations performed. Novel technologies permit healthcare specialists to save persons they certainly not could have saved before (Holtz, 2013). Increasingly, complex inter-organizational designs have advanced, comprising provider networks, multi-hospital systems, and formal relationships between hospitals, physician groups and insurers. Influential insurance companies, buyers-big employers, and managed care firms are putting pressure on facilities challenging contracts with profound discounts so as to lower their insurance bills. Thus, hospitals have espoused approaches like...
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...the Healthcare Industry Gina Ruggiero HCA 421 Instructor Celya Tilley August 23, 2013 The driving force of any business is that of competition; the healthcare industry is no different. The presence of competition provides a need to grow and continually offer quality services or products; however, the competition in the healthcare industry can be a very daunting at times. The cost of medical care is rising and patients are expecting a certain level of high-quality care due to the vast amount of information available to them. Patients are now armed with knowledge; they are true consumers who look for the best quality care for the very best price. This paper will discuss the different forms of competition that takes place in health care, evaluate the benefits and pitfalls of competition while suggesting alternatives given competition were not the prime driver of operations in the healthcare industry, explain the essence of successful competition and the use of competitive intelligence and describe the influence competition has on the services offered by health care organizations and the choices patients have. Competition drives businesses to work at their full potential and forces them to constantly evaluate their business strategy and make changes when necessary. Competition also has the ability to force health care organizations to compete for business by lowering their costs of services provided; this competition takes place among hospitals, physicians...
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...Business Environment Table of Contents Introduction 3 Task 1: Introducing Barts Health NHS and its industry and knowing its environment. 4 P1.1 Knowing the background and nature of Barts Health NHS. 4 P1.2 Competitive position of Barts Health NHS in the health care industry. 6 Task 2: Evaluate and explain how managers try to motivate their staff, in order to retain and improve their position in the sector that they compete. 7 P2.1 Use of two factors theory and X&Y theories and Vroom’s theory to motivate staffs of Barts Health NHS. 7 P2.2 Steps taken by managers based on the theories to improve current position. 9 Task 3: Analyzing policies of Barts Health NHS and applying them in improving position. 10 P3.1 Knowing and analyzing recruitment and selection policies of Barts Health NHS. 10 P3.2 Analyzing how the policies help in improving the position of Barts Health NHS. 12 Recommendation 13 Conclusion 13 References 14 Introduction Health care is a basic human need. This necessity for health care has caused improvement of this industry. Every problem and related research has improved the aspects of this industry. However, the quality is important in health care industry. The quality depends on using of modern technologies, improving employed personnel and improvement of environment. The improvement in environment of health care service has reduced complexities and helped patients to get cured quickly. Improved environment is neither necessary nor luxury for health...
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...INTRODUCTION: Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers which will help to increase competitiveness and effectiveness of the industry. Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). With the increase of the importance of service sector in the economy of Bangladesh, the measurement of service quality became important. ISO standards are one of the measurement tools of service quality, where quality is defined as the totality of features and characteristics of a product, process or service (Islam & Ahmed, 2005). Private Banks dealing in retail banking Industry is consequently put into lot of pressures due towards increase in global competition. Different strategies are formulated to retain the customer and the key of it is to increase the service quality level. Typically, customers perceive very little difference in the banking products offered by private banks dealing in services as any new offering is quickly matched by competitors. Parasuraman et. al (1985) and Zeithaml et., al (1990) noted that the key strategy for the success and survival of any business institution is the deliverance of quality services to customers. The quality of services offered will determine customer satisfaction and attitudinal loyalty (Ravichandran et al. 2010)...
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...suitable candidates, and we promise commitment to all our employees by providing a working environment of motivation, training, and development. 4. Social Responsibility. We promise to take pioneering actions, initiatives, and programs to support the societies where we operate and to promote environmental sustainability. 5. Elevation of the Image of Saudi-based-businesses. We promise to invest all our efforts into reflecting a sterling image of Saudi-based- businesses. ▪ Organisation’s vision. To be the leading and most respected multi-business group in the Middle East operating in prime growth sectors offering value-added products, services, and investments. ▪ Organisation’s mission. FMS' mission is to serve the health care community by offering innovative and quality solutions and services at competitive values to customers, and to leverage the quality of health care...
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...2012 Adam Craft While of the entities have one singular purpose in mind, the delivery of quality health care services, the entities also are very different in many ways. In health care environments that are available for patients carry many financial requirements. The health care financial environment is the most common for-profit, non-profit and also the government. This paper will give a description of the financial structure is of each environment while looking at the policies are unique to each of the environments. This will be done while also looking at the dominant financial management practices are prevalent within the financial environments and why it is that effective financial management is so difficult inside the healthcare industry as opposed to other industries. Not for profit financial environment Not for profit financial environment can simply be identified by their name and that they have a no profit purpose. A prime example of a not for profit organization is St. Mary’s Hospital located in Wisconsin Serving South Central Wisconsin since 1912, St. Mary's Hospital offers a wide variety of health and wellness services ("St. Mary's Hospital", 2011). St. Mary's offers a full range of inpatient and outpatient treatment and diagnostic services in primary care and nearly all specialties. However, dealing with the financial structure of a not for profit organization, there is no ownership...
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