...The article attempts to explore the work values in the hospitality context and analyze them further through the lens of generational differences on a multi dimensional level. What makes this research unique is the scope, which covers all 3 aspects: multiple dimensions of work values, importance of these work values to people across 3 generations and a focus on Hospitality industry. The author’s approach is to find and shortlist research done on identification of work values, dimensions or factors under which they exist and the importance given to them based on the age of individuals (generation aspect). Post selection of a suitable research covering these criteria, the author attempts to apply these on a sample size from the Hospitality Industry to understand and report the relevance and findings. The sole reason of attempting this study is to analytically approach the challenges faced by human resources in managing a work force that is diverse and consists of different social & demographic profiles. The author believes that understanding of this would lead to better recruitment and retention strategies of managerial workforce in the hospitality industry. Short listing of available research: a) Research on Work Values: Many studies have been conducted on identifying work values in an institution, (Elizur, 1984; Hofstede, 1980; Mok et al., 1998; Pryor, 1987; Rokeach, 1973; Sagie et al., 1996; Super, 1970, 1973; White, 2005; Zytowski, 1970, 1994). Of these, the author chose...
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...sources Presents a clear and substantiated arument Provides clear and applicable recommendations for hospitality industries The reason for choosing the above lies on judging the essay whether or not it provides a clear and consise range of information. It will help the author to know the range of sources used and whether it had been properly evaluated or not. The detailed evaluation of information and wide range range of conclusions which derives from the evaluation of the sources will help to review it according to its 'usage' by the author. Finally recommendations for action which derives from conclusion will help to review it based on its relevance to hospitality and tourism industries. Brief overview of the essay The essay starts off identifying different types of nuts or peanuts. The essay then discusses the facts and figures of illness which creates a sense of feeling that peanut allergies is a serious issue to be considered. It discusses the outbreak in UK and US where peanut allergies are a serious issue. It then goes on describing the causes of the alllergies while moving onto the consequences of how it might affect peopleThe author brings in the dilemma that occurs in the hospitality industry with giving a examples as cited in Hearnes, (2003). The author describes an example of allergies in an plane which although relates too little with peanuts in hospitality industry. On the next paragrph the author goes on advising for the nut allergy sufferers while describing...
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...DECLARATION I Japhet NKURUNZIZA ,do declare that this research project is my own work. I have to do the best of my knowledge acknowledged all authors or sources from where I got information. I further declare that this work has not been submitted in any university or institution for the award of a degree or any of its equivalents. Signed…………………………………………..date………./……………/………………. APPROVAL This is to acknowledge that this research project has been submitted with my approval. Signed…………………………..Date………………/……………./……………… Dr TOMBOLA M.Gustave, PhD DEDICATION To the beloved members of my family, colleagues and friends. ACKNOWLEDMENTS This thesis is yet another landmark achievement in my academic history. Yet, truth be told, I believe the completion of the same would not be possible it had to be for the incessant and unconditional help from different persons, physical and moral. My highest appreciation goes to my beloved mother Mrs. palacidia UWIZEYIMANA and my former headmaster, Etienne UWAGIWABO, my uncles, my friends Philip NSENGUWERA, Felix BIZINDA, brother and sisters for all the support and encouragement. I also appreciate the government of Rwanda for the support of financing my studies and Rwanda Tourism University College for the academic supports. Heartfelt thanks go to Dr TOMBOLA M. Gustave,PhD who devoted his precious time to the supervision...
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...MKT01760 Tourism Planning Environments Assignment 2 – Proposal for preparation of a tourism plan or policy Due Date: Week 8 Position Statement “Climate change is one of the most significant challenges facing tourism today. Australia’s tourism industry, like all sectors, contributes to greenhouse gas emissions. The industry is also susceptible to climate change impacts, with some of Australia’s most iconic natural attractions and World Heritage Areas particularly sensitive to changes in climate conditions” (Australian Government website, 2010). “Tourism is fundamental to Australia’s economy. The direct GDP contribution of the tourism industry was $38.9 billion in 2006-07. However, many of these tourism-related goods and services contribute to significant GHG emissions. (Tourism Australia, 2008). As stated by Tourism Queensland, 2009, “internationally and domestically our competitors are gearing up so they can promote themselves as climate friendly destinations. Queensland must act if we are to be competitive”. They have also stated ways to make this a reality. Some actions include: Promote environmentally responsible and safe use of your product/service to visitors; monitor the sustainability performances of main competitors; pursue a carbon neutral option for your product or service. Tourism Queensland was established in 1979 (Tourism Queensland, 2009), Tourism Queensland is a statutory body under the...
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...degree as they open a door for a new chapter of life after graduation. In the year 2008 according to POEA, minimum wage of salary was hard to come and graduates who want to go abroad but they can not immediately qualify for employment overseas due to lack of the necessary experience required by foreign employers. This 2013, Hospitality Industry encourage students to be a part of them as they face the economy with their growing and developing industry modernized lodging establishments and newly ways of serving customers are the stepping stone of the said industry. And as one of the major contributor of the 5 star Hotel Manila in Alabang believes that the “Time is ripe for a tourism booms in the Philippines.” Hoteliers promotes Philippines as the number one Hospitality Industry country and there’s no doubt by that through their performance showed through out this year. Company urged students to be skillful and knowledgeable as they enter in a world of Hospitality Industry. Hospitality environments are very dynamic and no matter what area appeals to you, opportunities are waiting for you to fill them. Students are expected to be competitive enough as they face the entry-level position which is consider as their foundation in work. One of the hardest task in life is making a decision on what career to pursue...
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...degree as they open a door for a new chapter of life after graduation. In the year 2008 according to POEA, minimum wage of salary was hard to come and graduates who want to go abroad but they can not immediately qualify for employment overseas due to lack of the necessary experience required by foreign employers. This 2013, Hospitality Industry encourage students to be a part of them as they face the economy with their growing and developing industry modernized lodging establishments and newly ways of serving customers are the stepping stone of the said industry. And as one of the major contributor of the 5 star Hotel Manila in Alabang believes that the “Time is ripe for a tourism booms in the Philippines.” Hoteliers promotes Philippines as the number one Hospitality Industry country and there’s no doubt by that through their performance showed through out this year. Company urged students to be skillful and knowledgeable as they enter in a world of Hospitality Industry. Hospitality environments are very dynamic and no matter what area appeals to you, opportunities are waiting for you to fill them. Students are expected to be competitive enough as they face the entry-level position which is consider as their foundation in work. One of the hardest task in life is making a decision on what career to pursue...
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...Programme In Hospitality Management Hospitality Management 2012 Veera Korjala CULTURAL DIVERSITY IN HOSPITALITY MANAGEMENT – How to improve cultural diversity workforce BACHELOR'S THESIS | ABSTRACT TURKU UNIVERSITY OF APPLIED SCIENCES Degree Programme In Hospitality Management | Hospitality Management 2012 | 64 Susanna Saari Veera Korjala CULTURAL DIVERSITY IN HOSPITALITY MANAGEMENT The bachelor´s thesis investigates cultural diversity in the hospitality management. It aims at presenting effective ways to improve cultural diversity in a workplace. This study was commissioned by JW Marriott San Antonio Hill Country Resort & Spa in Texas, USA and three hotels in Stillwater, Oklahoma, USA: Atherton Hotel, Hampton Inn & Suites and Residence Inn. The bachelor´s thesis incorporates culture theories and their applications to the workplace. Additionally, it focuses on cultural diversity dimensions in hospitality workplace, such as its benefits and challenges, its reflection in the work environment which have been related to the organization’s cultural diversity management. Eventually it provides solutions, such as a corporate strategic plan which focuses on the improvement of cultural diversity in the workplace by means of cultural diversity training. These best practices of cultural diversity are discussed in detail both in the literature review and in the study. The bachelor’s thesis has used two research methods, both qualitative and quantitative research approach. Qualitative...
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...Human Resources in the Restaurant and Hospitality Industry 8/13/2015 In the restaurant and hospitality industry, the manner in which human resources (HR) management is handled is largely dependent on the size of the company. This can present problems for smaller organizations that may not place a large emphasis on HR management until it’s too late. Many companies are corporate-owned and HR management processes are established at higher levels than just the specific locations where a majority of employees work. In smaller organizations, however, these policies are typically not established beyond the most basic, simplistic measures. These problems can largely be mitigated by placing a forward-thinking approach to HR management, and making adjustments to compensate for the business’ current organizational structure, or lack thereof. There are a number of difficulties in the nature of HR decision-making that make implementation difficult. Human assets have features that differ from most other resources in the company, such as its final product and financial capital. Human performance is not easy to predict; it is very challenging to make a definitive case that a particular investment clearly leads to improvements in employees' performance, which then has a direct effect on the financial results of a company. At the same time, costs associated with people are much clearer. While the link from employee pay to employee attitudes to employee behaviors to customer perceptions...
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...------------------------------------------------- MANAGING HOSPITALITY IN INTERNATIONAL CONTEXT Assessment 1 Lecturer: Dr. Michael J. Gross, BSBA, MPET, MBA, PhD Submitted By: Sarabmeet sandhu Student ID: 110165356 Lecturer: Dr. Michael J. Gross, BSBA, MPET, MBA, PhD Submitted By: Sarabmeet sandhu Student ID: 110165356 Assessment: 1 ------------------------------------------------- 3: Critically analyse the tensions and conflicts in international hospitality firms' standardisation of products and provision of consistent service quality. Hospitality firms are intensely competitive and firms tries to maintain their centre of interest on customers wants and needs to achieve their satisfaction and stand still on customer’s expectations. According to a research features of service or product are not important than the quality of service that plays a significant role for achieving higher customer satisfaction and customer loyalty (Donnelly et. al, 2006). When a customer decides to go for a lunch or dinner in a 5star hotel or a couple plans to travel and book a hotel room all they expect is quality service. There’s a level of quality in service which goes up with the grade of hotels and the expectations of customers are also attached with these standards. This image of providing low, medium and high level quality service as per customers is hospitality. There are some benchmarks for everything in hospitality industry and those are known as standardisation of products...
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...för sin välfärd, och når hållbar utveckling, kräver kunskap från flera områden. Därför finns Centrum för tvärvetenskaplig miljöforskning, CTM. CTM är ett fristående centrum vid Stockholms universitet som verkar för samarbete över fakultetsgränserna. Vi samarbetar med alla institutioner vid Stockholms universitet som bedriver miljörelaterad forskning. CTM utvecklar tvärvetenskapliga utbildningar, samordnar större forskningsprojekt och informerar omvärlden om universitetets miljöforskning. Centrum för tvärvetenskaplig miljöforskning hette tidigare Centrum för naturresurs- och miljöforskning, CNM, och har funnits vid Stockholms universitet sedan 1990. Hemsida: www.ctm.su.se STOCKHOLM UNIVERSITY Centre for Transdisciplinary Environmental Research Sustainable Enterprising Master’s Thesis (20p) CORPORATE SOCIAL RESPONSIBILITY IN THE HOTEL INDUSTRY: A CROSS CULTURAL PERSPECTIVE TERESA NORD Academic Advisor: Hans Rämö Stockholm University School of Business Master’s Thesis (20p), Fall 2006, Stockholm University ABSTRACT Attention to business ethics in varying environmental, economic and cultural contexts has become increasingly important as enterprises expand globally. This thesis attempts to determine the impact of culture and local context on CSR performance by evaluating and comparing CSR performance across hotel groups in culturally and geographically diverse regions. Data on indicators for waste production, water consumption, energy use, equal employment opportunity...
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...Kaitlyn Carter HMGT 5540 Spears 2.19.14 Case 1: Lee, Hsu, Han, and Kim Introduction The emergence of the green movement into the hospitality industry has become significant, and implementing environmentally friendly practices into an organization has become a strategy for future success. Organizations have begun to execute a green management style in order to assist in the decreasing of the environmental impact by the hospitality industry, as well as to promote an eco-friendly establishment to their expanding eco-friendly guests. According to Lee, Hsu, Han, and Kim (2010) green hotels are properties whose managers are determined to apply green practices that save water, save energy, and reduce solid waste, while also helping cut costs, and educating guests on ways to help conserve the earth’s resources. Since the introduction of green management into hospitality practices began in the 1990s, there have been dozens of studies dedicated to green management and its influence on corporate social responsibility, green hotels, green consumerism, and socially conscious consumers, (Lee et al., 2010). However, research focused directly on the perception of green hotels from the viewpoints of hotel guests, and how it influences the guest’s image of the hotel and customer loyalty. Thus, Lee, Hsu, Han and Kim (2010) focused on researching the development of a green hotel image, the influence on behavioral intentions, and strategies to develop a strong corporate image for a green...
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...Commons, and the Marketing Commons Recommended Citation Chu, Yin, "A review of studies on luxury hotels over the past two decades" (2014). Graduate Theses and Dissertations. Paper 13913. This Thesis is brought to you for free and open access by the Graduate College at Digital Repository @ Iowa State University. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Digital Repository @ Iowa State University. For more information, please contact hinefuku@iastate.edu. A review of studies on luxury hotels over the past two decades by Yin Chu A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Major: Hospitality Management Program of Study Committee: Liang (Rebecca) Tang, Major Professor Tianshu Zheng Fatma Baytar Iowa State University Ames, Iowa 2014 Copyright © Yin Chu, 2014. All rights reserved. ii TABLE OF CONTENTS Page LIST OF TABLES ..................................................................................................... iv LIST OF FIGURES ................................................................................................... v ACKNOWLEDGEMENTS ....................................................................................... vi...
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...work 6 Learning Outcomes and assessment requirements 9 Assignment Brief - General 10 Indicative Marking Scheme Error! Bookmark not defined. Learning Material 14 stponline / Moodle 14 Textbooks 14 Appendix A: Harvard System Referencing 16 Unit 5: Food & Beverage Operations Unit code: L/601/1791 QCF level: 4 Credit value: 15 Aim This unit will enable learners to gain understanding of the day-to-day activities and procedures involved in food and beverage operations, whilst also developing a range of practical operational skills. Unit abstract This unit introduces learners to the practical aspects of food and beverage production and service. Because of the nature of their job, hospitality managers need to have basic levels of practical skills, enabling them to work effectively within different kitchen and restaurant environments. Managers may need to work in kitchen and restaurant environments to support operational staff in times of need or to establish themselves as credible team players. Learners will develop understanding of a range of food and beverage production and service systems. Learners will undertake an investigation of staffing implications for different systems and businesses to inform system comparisons. Learners will study menu planning and recipes suitable for different industry contexts. They will also investigate the importance of financial processes including, purchasing options, costing of raw materials...
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...boats and other marine lives. Fishing Boats with more sophisticated navigational systems to locate fishes and the ones that can venture into open waters should be built; Canoes just cannot do the job today. Fish Farming must be considered to ensure a year round supply of fish to fuel the industry. Inland fishing should also be looked at. Research Centers must be established to keep the industry at par with new technologies. Students of Universities can engage in Marine Biology and/or Aquarium Science in studying the ocean and its inhabitants and how to protect the environment. Fish Centers with packaging and preservation capabilities should also be built to help control the prices better. A constant source of market must be available to further enhance the industry. Small private businesses that can support this industry are: Restaurants, Grocery Stores, Barbering Shops, Auto mechanics, Law Firms, Communication Centers, Accounting Firms…etc As well as Government offices to support this industry: Post Office, Police and Fire Service, Hospitals, Ports Authority, Schools, City Administration Offices…etc Hospitality Industry as an example: Communities with Beaches present a special form of business that can be taken advantage of with fewer resources. Beaches are the number one attraction to vacationers and everyone is...
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...BUSINESS STRATEGY OF PREMIER INN Author’s name Class Professor School City/state Date Executive Summary This report tends to analyze strategic framework of the premier Inn hotel chains .In order for the analysis to be successfully implemented, the report has embraced the current strategy position within the sub unit part of the company. The analytical tools that will be used are PESTLE, Five porters’, SWOT, and value chain analysis. The analysis tends to show a very competitive market structure; faced within the harsh economic times in the hospitality industry. The differentiation strategy, implemented to the company has enabled it to deliver unmatched services to the customers in the UK. This report also analyses the internal and external environment in which premier Inn carries its own business. It will in further analyze the value addition chain of the company in terms of services offered to customers and look at the resources and competencies of the company holds. The industry current and future strategy is analyzed on the prevailing market conditions and the consumer demand .At the end of the report recommendations on the premier Inn will be provided to enable the business to be in a better competitive edge as they solve the current problems. They will solve the current weakness and threats while maximizing on the strengths and opportunities. Table of contents 1. Introduction 4 2. External environment Analysis 4 2.1 PESTEL 5 2.2 Porter’s five forces model 8 3. Internal...
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